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“An Error Occurred Loading This Content” on Apple TV (2020)

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Brandon Eldred

July 30, 2019 (Updated: February 12, 2020)• Filed to: Apple TV

3 min read

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When you sit down to binge-watching your favorite TV show, the last thing you want to see is "An Error Occurred Loading This Content" on the screen. When it happens it can cause a lot of frustration, not just because it keeps from catching up with the latest episodes, but also because you just don't know what to do. You know it is not the connection issues since Apple TV was working just fine a few minutes ago and you are also not tech-savvy and can't figure out what just happened.

In this situation, the best possible course of action is to determine the main cause of the problem, so that it never happens again. This article has got you covered on how to solve this issue.

Why Does My Apple TV Say "An Error Occurred Loading This Content"?

Your Apple TV may display this message for some reasons: your device hasn't been able to communicate with the server for whatever streaming service you are using or there is a network connectivity issue that is interfering with streaming.

In some cases, it is also likely that the Apple TV OS could be damaged or compromised in some way causing it to underperform.

2 Advanced Ways to Fix "An Error Occurred Loading This Content"

Fortunately whatever the reason, there are two very effective solutions to help you fix this issue. You can choose to factory reset the Apple TV box, a solution that can help eliminate some software bugs that could be causing the problem but will erase all your current data. Or you can choose a solution that will refresh the Apple TV operating system without causing any data loss to fix all tvOS related issues.

Way 1. iMyFone Fixppo Tool Way 2. Factory Reset
Success rate High Medium
When to Choose Encounter all system/software issues Encounter some software issues
Data Loss No data Loss Complete data loss
Required Time Short Long
Difficulty Easy Complex

Way 1. Use A Professional Tool to Fix this Issue without Data Loss

The best way to fix this issue is to use iMyFone Fixppo, a professional tvOS repair tool that will get your Apple TV working normally again. Fixppo is designed to fix all tvOS issues without affecting the data, making it an ideal solution for you.

  • Full Compatibility: It supports all versions of tvOS including tvOS 13 and all available Apple TV models.
  • 100% Success Rate: It is able to fix all tvOS issues for you.
  • Easy to Use: 3 simple clicks will have your Apple TV working as normal.

Windows version    Mac version

Here's how to use iMyFone Fixppo to fix this issue on your Apple TV.

Step 1.Install Fixppo on your computer and then launch the program. From the options on the main page, click on "Standard Mode".

choose Standard Mode

Step 2.Now, connect the Apple TV to the computer using USB cables and click "Next" to continue. The program may detect the device immediately or you may need to put it in DFU or Recovery mode and you can simply follow the on-screen instructions.

 enter DFU Mode under Standard Mode

Step 3.Next Fixppo will identify different firmware compatible with the Apple TV. Select the most appropriate and click "Download".

download firmware under Standard Mode

Step 4.Once the download is complete, click on "Start" and Fixppo will begin fixing the device. You should receive a notification when the process is complete.

start to fix your device

Do not worry about its authority. It has been trusted by many professional websites already.

part of tech sites

Way 2. Restore Your Apple TV to Factory Settings

You can also choose to restore the Apple TV to its factory settings. This solution may work, but it will also result in total data loss. You will also need to re-sign into all your streaming services as well as reconnect to the Wi-Fi network after this process.

Step 1: Open the "Settings" on your Apple TV.

Step 2: Go to General ->Reset and then choose "Restore". Keep the device connected to the power source until the process is complete.


6 Common Ways to Fix "An Error Occurred Loading This Content"

If you would rather not use an advanced program or you don't want to risk losing all your data in a factory reset, the following common solutions can be helpful.

Way 1. Check the Internet Connection

Since this issue can be caused by a poor internet connection, preventing your Apple TV from communicating with the streaming service's server, you need to check the internet connection.

Step 1: Go to Settings on your Apple TV and click on "General".

Step 2: Click on "Network -> Test Network" and then click "OK".

Step 3: Confirm the action by clicking on "Yes" in and then choose the download speed you think your internet connection can handle.


Way 2. Turn off Subtitle Language

Since subtitles can be tasking to an already struggling internet connection, turning them off may be a good idea for you.

To turn off subtitles, you need to go to Settings -> Audio & Video -> Subtitle Language.


Way 3. Change Video Quality

Watching the video in HD quality may affect your Internet connectivity resulting in this problem. If the internet is slow, you may want to change the video quality.

To do that, you should go to Settings -> Audio &Video -> TV Resolution and change it to 720p or any other suitable resolution.


Way 4. Turn off the "Send to Apple" Setting

The "Send to Apple" feature can be instrumental in helping Apple maintain quality. But it can also cause buffering issues and network connectivity problems since it does take some bandwidth.

To disable this feature go to Settings -> General -> Send Data to Apple.


Way 5. Restart Your Apple TV

A simple restart can be instrumental in helping to fix a lot of issues with any device and the Apple TV is no different. To complete a restart of your Apple TV, follow these simple steps:

Step 1: Unplug both the Apple TV and the TV from the power source for at least two minutes.

Step 2: Plug both devices back in and turn them on.

You can also restart the Apple TV via settings.


Way 6. Restart the Router

Sometimes it is not the issue of your Apple TV and the problem could be the router. Simply restarting the router has been known to reset the device and get it working normally again.

To restart the router, just unplug it from the power source, wait a few minutes and then re-plug it in and turn it on. This will refresh the router and get it working normally again.



This problem will prevent you from watching your best shows, but it is also easy to fix. Choose a solution from the ones we've outlined above and you should be enjoying your favorite show in no time at all. Share your thoughts on this Apple TV issue in the comments section.

Windows version    Mac version

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