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Apple TV Cannot Connect to iTunes Store? Top 7 Solutions Here

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Brandon Eldred

March 12, 2019 (Updated: July 12, 2019)• Filed to: Apple TV

3 min read

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A large number of audio and video contents are sold through iTunes and many users enjoy them without any trouble.

However, some users occasionally come across an error message which says that your Apple TV cannot connect to the iTunes store.

As we realize there are several possibilities behind this issue and this article will explain fixes to it.

We will list down 7 top solutions to rectify the error “Apple TV Cannot Connect to iTunes Store” and let you enjoy your media again.

Solution 1: Check the Internet Connection

In most of the cases, the aforesaid error message can appear as a result of a faulty internet connection. So it is worth checking the internet connection as the first solution.

To see if the connection is fine, simply use a browser and visit a website like YouTube. If it doesn’t work, try the same website with a different device (connected to the same network). If there seems to be an issue, restart the router. If the problem persists, call your ISP and get assistance.


Solution 2: Restart Your Apple TV

If the network connection seems to be fine and still you cannot connect to iTunes store, restart the Apple TV. You can do it either through settings or remote.

For Apple TV 4k:

Go to Settings  -> Select “System” -> Select “Restart”.

For Apple TV 3K or older:

Settings -> General -> Select “Restart”.

restart apple tv from settings

Via Siri Remote or Apple TV Remote:

Step 1: Press hand hold Menu and Home buttons for about 10 seconds.

Step 2: Release the buttons when you see a white light flashing on the device.


Via Apple Remote:

Step 1: Press and hold both Home and Down buttons.

Step 2: Release the buttons when you see the device’s white light flashes.

restart apple tv by using remote

Solution 3: Use Professional Repair Tool without Data Loss

If there is something wrong with your Apple TV, your Apple TV also cannot connect to iTunes store. So we suggest you try a professional solution. This is when you should seek the assistance of software like iMyFone Fixppo.

iMyFone Fixppo is a system recovery software that comes with various features. This special software can help you overcome the afore-mentioned issue as well. Apart from that iMyFone Fixppo can help to fix iPhone time wrong, iPhone not receiving calls, iPhone restores failure and plenty of other issues. More importantly, it can help you resolve issues without data loss.

Here’s how to fix the “Apple TV Cannot Connect to iTunes Store” issue using Fixppo. Download and install this program on your computer.

Windows version    Mac version

Step 1.Launch Fixppo on your computer and click on “Standard Mode”. Connect the Apple TV to the computer and click “Next”. Wait for the device to be detected by Fixppo. If the device isn’t connected, you need to put the device in DFU/Recovery Mode.

 enter DFU Mode under Standard Mode

Step 2.Now, the program will automatically detect the device’s model and display the firmware versions. Click on the most appropriate one and click on “Download”.

download tvos

Step 3.At the completion of the downloading, you can fix the device by tapping on the “Start” button. Then the program will identify and fix all the issues by itself.

start to fix your device

Do not worry about the security of this software which has been trusted by many professional websites.

part of tech sites

Windows version    Mac version

Solution 4: Check Apple TV Date and Time

Does the problem persist? Don’t worry. Just check the date and time on your Apple TV.

Step 1: Go to Settings and select General.

Step 2: Then, select “Date & Time”. Ensure that the date, time and Time Zone options are properly set.


Solution 5: Upgrade the Operating System on Apple TV

If the issue is still appearing, try upgrading the OS on the Apple TV.

Step 1: Go to Settings and select System.

Step 2: Then, go to Software Updates and select the option called Update Software.

Step 3: If you see an update, just click on the option called Download and Install.

Step 4: The Apple TV device will now restart by itself and begin the process.

Step 5: At the completion of the update, the device will restart on its own.

apple tv software update

Note: You can set the Apple TV to update automatically as well. To do that, you should go to Settings -> System -> Software Updates -> Select the option “Turn Automatically Update” on.

Solution 6: Check System Status

If you still experience the problem after updating the OS, you should check System Status.

You should visit the Apple System Status page. If there are any interruptions pertaining to your region, you can see it on the page.


Solution 7: Update Your Account

If you are still troubled by the issue and cannot access iTunes Store it’s probably because you cannot log into the account. If you have changed the Apple ID password recently, you should sign out and sign in again.

Step 1: Go to Settings (where you can see the photo).

Step 2: Select the iTunes & App Store.

Step 3: Tap on the Apple ID and sign out.

Step 4: Then, tap on sign in and provide the password.

Step 5: In order to verify the payment information, provide them as well.



You can consider all the methods mentioned in this article to overcome “Apple TV cannot connect to iTunes store” issue. We hope these methods will let you enjoy your favorite media back on Apple TV. With that said, your feedback is precious to us. So feel free to leave your honest feedback in the comments section below.

Windows version    Mac version

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