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How to Fix iTunes Could Not Restore the iPhone Because the Backup Session Failed

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Francisco Spearman

February 6, 2018 (Updated: February 6, 2018)• Filed to: Backup & Restore iPhone

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If you have a tendency of taking an iTunes backup, you must have tried restoring it a lot of times too. Have you ever encountered a situation where in the iPhone failed to restore iTunes backup because the backup session failed? This is an extremely frustrating issue and in this article we will show you how to deal with it.

Part 1. What makes it happen?

Let us first see the possible reasons as to why the iTunes backup session fails.
It can happen when there is a problem with the previous backup of your Apple device. Mostly, iTunes ends up updating the backups which exists and this could lead to the possible trouble.

Part 2. How to Fix iTunes Restore Error

Now that we know the cause, let us fix our attention to the diagnosis.

Tip 1. Delete corrupted iTunes backup

If you see the message “iTunes could not backup/restore the iPhone because the backup was corrupt or not compatible with the iPhone/iPad”, you need to then delete the backup file and create a new backup. Let us see the steps.

  • On your computer, launch iTunes and then click on ‘Edit’. Now, move to ‘Preferences’
  • Now, tap on ‘Devices’ and then you will be able to see list of the backup files which you have created.
  • Choose the backup that is corrupt and then click on ‘Delete backup’
  • Now, connect your iPhone to the computer, create a new backup and restore from the new iTunes backup again.

delete itunes backup

Tip 2. Using Reliable tool to restore iTunes backup

One of the top professional tools which you can use for the sake of restoring the iTunes backup has to be the iMyFone D-Port Pro. This is an excellent tool to make a complete or partial backup of your iPhone data, and selectively or fully transfer data from the iMyFone backup, iTunes/iCloud backup to your new iPhone. Here are some features of the program:

  • It helps in separately backing up and restoring the files without data loss.  
  • Before the restoring process, you can preview the backup files in detail for free.  
  • It can also be used to extract up to 20 types of data from iOS device or from iTunes/iCloud backup to computer.

Step 1. Download iMyFone D-Port Pro on your system and install it.

Try It FreeTry It Free

Step 2. When you run the program, you need to choose ‘Restore full backup’. If your device is not connected to the program, you will be prompted to do so.

restore the full backup

Step 3. The program will confirm if you want to restore the full backup as this will overwrite the existing content. Click on ‘Restore’ to start this process.

lost iphone messages without backup

Step 4. It will take some time and when the process is done, you can then view the content on your device.  

restore the itunes backup to iphone

Tip 3. Selectively restore iCloud backup without data loss

When you want to restore an iCloud backup using this tool, here are the steps.

Step 1. Download iMyFone D-Port Pro on your system and install it, connect your device to the same system. Now, click on ‘Restore back to device’. Choose the iCloud backup from which you want to restore.

choose an icloud backup

Step 2. If the backup file is not present in the list, you can login to your iCloud account and you will find the details of the different iCloud backup files.

log in icloud

Step 3. Choose the one you want to restore and click ‘Next’ to download the backup file and then scan the data present in the backup. When the backup has been downloaded and scanned, the details will be there for you to preview.

download and preview icloud backup

Step 4. After the preview, click on ‘Restore’ and the iCloud backup files will be transferred to your device.

restore the icloud backup

Tip 4. Backup and restore iPhone via iCloud (official way)

  • Head to ‘Settings’ and then ‘General’.
  • Now tap on ‘Reset’ and then ‘Erase all content and settings’. This is important before you tend to restore your iPhone from iCloud.
  • Now, turn the phone on again after the settings have been reset to default.
  • Follow the onscreen steps until you see ‘Apps and data’ screen.
  • Now, tap on ‘Restore from iCloud backup’
  • Login with your Apple ID credentials
  • Now, choose the latest backup file
  • You will be asked to enter your Apple ID to restore apps and purchases
  • Make sure that you are connected to a stable Wi-Fi

official way to restore the icloud backup

Though this is the official method, a lot of people prefer iMyFone because it helps you in retaining your existing content. Also, the tool is remarkably easy to use. So, the next time you run into an iTunes backup problem, you know what to do.

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