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ChatGPT Not Working? Try These Solutions

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9 mins read

ChatGPT is an intelligent chatbot built by OpenAI that helps people create content, write papers and emails, and solve coding and math problems. In less than two months since its launch, it has been used by more than 100 million people worldwide, making it the fastest growing app on the internet.

With such a large user base and still in beta, ChatGPT is not working in daily life. In this guide, we will learn how to troubleshoot operational issues in ChatGPT.

ChatGPT not working

In this article:

Before performing these steps, we assume that you have a valid internet connection and can perform an internet connection test. The troubleshooting methods described in this guide are also applicable to smartphones and PCs.

Let's get started!

Why is Chat GPT Not Working?

Why is Chat GPT not Working

Here are several reasons why ChatGPT may not be able to run or load:

  • Server issues - in some cases, problems with the ChatGPT end (usually related to servers) can cause issues.
  • High traffic - if many users are trying to access ChatGPT simultaneously, it may stop working.
  • Internet issues - if you don't have a stable internet connection, it may cause problems. Use an internet speed tester to determine if this is indeed the cause of ChatGPT not working properly.
  • Corrupted browser cache or cookies - corrupted browser cache and cookies may also cause problems when opening or using websites (including ChatGPT).
  • Corrupted browser cache or cookies - corrupted browser cache and cookies may also cause problems when opening or using websites (including ChatGPT).
  • Geographic location - ChatGPT is available in most developed countries. However, interestingly, there are some places in the world where ChatGPT cannot be used. It seems that countries that prohibit the use of AI robots include China, Russia, and Egypt, among others.

How to Fix ChatGPT Not Working?

1 Clear the Cookies

Step 1. Click the three dots in the upper right corner and select "Settings".

choose-Settings

Step 2. Choose "Privacy and security" from the menu and click on "Cookies and other site data".

Privacy-and-security

Step 3. Click "See all site data and permissions".

See-all-site-data-and-permissions

Step 4.Search for in the search bar and click on the "Delete" button for the website.

See-all-site-data-and-permissions

Confirm by clicking "Clear" when prompted. Now, restart your browser and check if ChatGPT is working on your PC.

2 Disable All Extensions

Some VPN browser extensions may be causing issues with ChatGPT, resulting in error 1020. You can follow the steps below to resolve this error:

Step 1.Click on the "Extensions" icon located in the top-right corner of your web browser to access the "Manage extensions" menu.

Manage-extensions

Step 2.Review all of your extensions and uninstall any that you didn't intend to install. Look for any VPN-related extensions in particular and remove them immediately.

After removing the extensions, open ChatGPT in your browser, and the issue should be resolved. To force a hard reload of the page, press "Ctrl + Shift + R." We also recommend that you check to see if you have any VPN apps enabled or disabled on your device.

3 Use Another Browser, Device or Network

If you able, attempt to access ChatGPT using an alternative browser such as Chrome, Edge, or another.

If you don't have access to another browser, try accessing the ChatGPT application on a different device such as a tablet, smartphone, or another computer.

smart-phone

If ChatGPT works on the other device, it is likely that the issue is with your router. To resolve any network issues with ChatGPT, you can reset your router and change the DNS server to the one listed above. This should resolve the problem.

4 Turn on/off VPN

If you're experiencing problems with ChatGPT, it's possible that your VPN is at fault. To troubleshoot this, try disabling the VPN in your browser and see if the issue is resolved.

vpn

In the event that the problem is related to your local internet connection, using a virtual private network (VPN) is recommended. Numerous VPN apps are available online, and you can use any of them to resolve the issue. Here are the steps to follow:

Step 1.Choose a VPN provider: There are many VPN providers that offer browser extensions, so you'll need to select one that suits your needs. When making your decision, consider factors such as security, speed, and cost.

Step 2.Install the VPN browser extension: Once you've found a suitable VPN provider, install their browser extension from the Chrome Web Store, Firefox Add-ons, or Microsoft Edge Add-ons Store.

Step 3.Connect to a VPN server: After installing the VPN browser extension, connect to a VPN server by clicking the VPN icon in your browser and selecting a server.

Open the ChatGPT website: Once you're connected to the VPN, open the ChatGPT website as you normally would.

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Tips

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Some Tips for Changing Location

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Conclusion

Encountering problems with ChatGPT can be frustrating, but there are various possible causes and solutions to address these issues.

By following the methods outlined in this article, such as clearing cookies, disabling extensions, changing browsers or devices, and changing location information, you can effectively resolve any issues related to ChatGPT's inability to function properly.

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