How to Fix: iTunes Can’t Verify the Identity of the Server

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Updating iTunes sometimes introduces some bugs and errors due to unknown reasons. One such issue many users face is that they cannot open iTunes. iTunes gives an error upon launch showing a message that “iTunes can’t verify the identity of the server”. If you are encountering the same problem, don't worry. There are a number of solutions available.

5 Ways to Fix iTunes Can’t Verify the Identity of the Server

Try the following:

1. The Best and the Easiest Way – Use TunesFix

One of the best and the easiest ways to solve “iTunes can’t verify the identity of the server” is by using a third-party iTunes repairing tool iMyFone TunesFix. TunesFix is equipped with advanced features to fix various iTunes issues. Fixing an iTunes issue with this software is quick and easy because it automatically scans and identifies problems related to iTunes and then prompts to fix them via its Repair feature. And if for some reason you cannot fix the issue via automatic scan, then there are many manual modes you can try until your iTunes is fixed.

iMyFone TunesFix

Key Features:

  • Fix a wide range of iTunes issues such as iDevice detection problem, iTunes backup/restore problem, updating issue, installation problem, etc.
  • Clean cache, cookies, logs and other junk files to boost iTunes performance.
  • Your media in iTunes library is not lost when fixing iTunes errors via TunesFix.
  • Two advanced iTunes cleaning modes: Quick Clean and Deep Clean.
  • TunesFix also uninstalls all iTunes related components so there are no leftovers.

Try It Free

Steps to Solve iTunes Can’t Verify the Identity of the Server via TunesFix:

Step 1: Launch iMyFone TunesFix on your computer. Upon launch, the software will automatically scan iTunes for issues. If an issue is found, then you will see a list of issues and a Repair option to fix them. If no issue is found, then you will see the home interface of TunesFix.

Fix Other iTunes Problems

Step 2: From the home interface of TunesFix, select ‘Fix Other iTunes Problems’ mode.

repair itunes

Step 3: On the next screen, click the Repair button. The repairing process will start. TunesFix might connect to the internet during the repairing process. So make sure your internet is stable. Once the process is completed, you should be able to use iTunes without any errors.

2. Other Solutions for iTunes Can’t Verify the Identity of the Server

Following are some other solutions you can try to fix iTunes can’t verify the identity of the server:

a. Clear iTunes Cache

Clearing iTunes cache is a simple fix that might solve the problem. The process is pretty straightforward and won’t take more than a minute. Follow these instructions:

Step 1: Open iTunes
Step 2: Navigate to Preferences > Advanced
Step 3: Now find and click Reset Cache option
Step 4: Click OK to close the window

Clear iTunes Cache

b. Update/Downgrade iTunes

If you did not update iTunes and the “iTunes can’t verify the identity of the server” issue occurs randomly (you can open iTunes most of the time), then it is recommended that you update iTunes to the latest version. You can either update from iTunes itself or simply uninstall the current version and then download the latest version from Apple’s official website and install it.

If the problem occurred after updating iTunes, then it is recommended that you uninstall it and then install the previous version (downgrade).

c. Tweak iTunes Automatic Update Checking

This is another simple fix. It may or may not solve your issue, but it is worth a try. Follow these instructions:

Step 1: Open iTunes
Step 2: Navigate to Preference and untick the option ‘Check for updates automatically’
Step 3: Now tick the option again
Step 4: Restart iTunes

Tweak iTunes Automatic Update Checking

d. Keychain Access

This is a relatively lengthy and complex process but some users have successfully managed to solve the problem with it. Follow these instructions:

Step 1: Close App Store and iTunes
Step 2: Open Keychain Access by navigating to Finder > Applications > Utilities
Step 3: Under Keychains, navigate to System Roots > Category > Certificates
Step 4: Now find the certificates that show a blue dot and a plus sign and then perform the following step in each of them:
Step 5: Open the certificate and click on the triangle. It will be shown next to ‘Trust’
Step 6: Choose ‘no value specified’ option in ‘Secure Sockets Layer (SSL)’
Step 7: Close the certificate and then open it again.
Step 8: Now choose ‘Use System Defaults’ in ‘When using this certificate’ option and then close the certificate. The plus sign and blue dot will disappear.
Step 9: Close the Keychain Access. The problem should be solved now.

Keychain Access

The Main Causes of the iTunes Can’t Verify the Identity of the Server

Following are some main causes of the problem:

  • This issue may occur if the server iTunes is trying to connect is not the official server.
  • The host file of Windows is blocking iTunes from connecting to the internet. Some workplaces do this by putting internal resources in the hosts file.
  • The problem may also occur due to insecure HTTP requests being sent from iTunes to Apple, even if you have already patched your Windows’ HOSTS file.
  • Windows Firewall or some other third-party software is blocking internet access of iTunes.
  • There is a problem with Windows proxy server settings.