With the introduction of iOS 13, many Apple mobile devices may want to update to the latest version. However, these devices may be facing the challenges that were common with iOS 13, especially with 鈥iTunes could not back up the iPhone because the iPhone disconnected iOS 13鈥 error.

If you鈥檙e experiencing error notifications like 鈥渋Tunes could not back up the iPhone because the iPhone disconnected鈥 when trying to back up your iOS device, then you can follow this post to rectify the issue and rebuild your damaged iTunes.

How to Fix iTunes Could Not Back up the iPhone Because the iPhone Disconnected iOS 13

Would you like to fix 鈥渋Tunes could not back up the iPhone because the iPhone disconnected iOS 13鈥 error which occurs when backing up your iPhone? The following methods of fixing iTunes errors and problems will fix this issue.

#1. Use iMyFone TunesFix

iOS 13 brought a bug that limits some older iOS devices from backing up data on iTunes. However, with the numerous update in iTunes even to iTunes 12, this issue or bug has not been addressed. Since this bug still makes it impossible to back up iOS files to PC through iTunes, it鈥檚 right for an iTunes user to find a way to fix iTunes and remove the bug from it.

There is no better way to fix iTunes issues, problems and errors efficiently than iMyFone TunesFix. This PC based tool can remove all iTunes bugs so that individuals who are still using older versions of iPhone, iPad or iPod touch running iOS 13 can easily back up their important files and data. Therefore, TunesFix is the ultimate solution you need to fix 鈥渋Tunes could not back up the iPhone because the iPhone disconnected鈥 issue in iTunes.

1,000,000+ Downloads

Key Features:

  • TunesFix can fix 鈥渋Tunes could not back up the iPhone because the iPhone disconnected鈥 issue and help you back up your iPhone data easily.
  • TunesFix is the primary fix or solution for all other iTunes errors and issues.
  • TunesFix can repair damaged iTunes or iTunes library to give you a better experience.
  • If your iTunes library is over occupying your PC storage space, you can free up space and boost your PC using TunesFix.

Windows version    Mac version

Steps to fix 鈥渋Tunes could not back up the iPhone because the iPhone disconnected iOS 13鈥 issue using TunesFix:
Step 1. Download iMyFone TunesFix from the official iMyFone website, and install it on your PC. Then launch TunesFix on your PC and it will automatically detect iTunes and its components.

detect itunes

Step 2. Choose the repair mode 鈥淩epair Backup/Restore Errors鈥, and click 鈥淩epair鈥 for TunesFix to repair your iTunes. Please keep the internet stable during the repair process.

Repair Backup/Restore Errors

Step 3. Click 鈥淥pen iTunes鈥 when the repair process is complete.

#2. Other Solutions to Fix 鈥渋Tunes Could Not Back up the iPhone Because the iPhone Disconnected iOS 13鈥

The following techniques to fix iTunes disconnected error may not always work, but they are worth giving a try!

Solution 1.Uninstall and Reinstall iTunes

Uninstalling and reinstalling iTunes is a possible way to fix iTunes disconnected error. You can use iMyFone TunesFix to uninstall and reinstall iTunes or go for manual process. We鈥檒l be showing how to use the manual process to uninstall and reinstall iTunes in the following paragraphs:

Step 1. Go to Windows Control Panel and uninstall iTunes and its component software in this order:

  • iTunes,
  • QuickTime,
  • Apple Software Update,
  • Apple Mobile Devise Support,
  • Bonjour,
  • Apple Application Support.

Step 2. Restart your Windows or Mac computer.
Step 3. Go to Apple鈥檚 official website and download iTunes installer package.
Step 4. Run the installer package on your PC and follow the instruction to install iTunes and its component software on your PC.

Solution 2.Recover Deleted Contacts from iPhone without Backup

Having numerous iTunes backups on your PC can be the confusion that鈥檚 making iTunes show iPhone disconnected error. You can erase some of your older iTunes backups using iMyFone TunesFix or manual method. We鈥檒l show you how to use the manual method in the following paragraphs:

Step 1. Launch iTunes on your PC, and go to 鈥淧references > Devices鈥.
Step 2. Start deleting your old iTunes backups. Please, check the date and size carefully before erasing it.


It鈥檚 important to point out here that you may try these other manual methods of fixing 鈥渋Tunes could not back up iPhone because the iPhone is disconnected iOS 13鈥 issue, but may end up without any good result. You may also call Apple customer support, but they鈥檒l simply tell you that they don鈥檛 know why this bug happens.

However, one solution we know that consistently works for everyone who had this issue in time past is iMyFone TunesFix. So, get TunesFix to fix this iTunes error now.