iTunes Store sells millions of videos and songs and usually works without problems. However, sometimes you may face certain issues. These may include connection problems that lead to iTunes Store not loading as well as other issues that prevent it from working. Fortunately, there are ways to fix ‘iTunes Store not working’ problem.

How to Fix ‘iTunes Store Not Working’ Problem

Following are the methods to fix iTunes store not working on both PC, Mac and iPhone:


1. Using iMyFone TunesFix

If you are using a Windows PC, then it is highly recommended that you use third-party iTunes repairing tool iMyFone TunesFix to fix this problem. This software is designed to solve various iTunes problems quickly, like iTunes store not working. It provides iOS users the convenience of solving iTunes problems with a single click. TunesFix scans for such issues automatically and then prompts to fix them via its Repair option.

Apart from this, there are manual repairing modes as well. These prove to be useful when you cannot fix a certain issue via automatic scanning. It's worth a try.

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Key Features:

  • Automatically scan and repair various iTunes problems.
  • Several manual repair modes that allow you to fix specific iTunes issues quickly.
  • Free up space and boost iTunes’ performance by deleting its temporary/junk files.
  • TunesFix is safe to use which means your data will not be erased when fixing iTunes issues.
  • Fully compatible with iTunes 12 and later versions.
  • Completely uninstall iTunes with a single click.

Windows version    Mac version

Steps to Fix iTunes Store Not Working with iMyFone TunesFix:

Step 1: Open iMyFone TunesFix on your Windows PC.

auto repair

Step 2: Upon launch, TunesFix will scan iTunes and identify the problem. If a problem is detected, then you will need to use its Repair option to fix it. If no issue is detected, then you will see the home interface of the software.

Fix Other iTunes Problems

Step 3: Choose "Fix Other iTunes Problems" mode from the home interface of TunesFix. Click the Repair button on the next screen. TunesFix will start the repairing process. ‘iTunes Store not working’ problem will be fixed once the repairing process is completed.

2. Manual Fix

This method is related to Winsock. Winsock is an application in Windows that manages internet access of applications. You need to reset this application in order to fix ‘iTunes Store not working’ problem. Follow these instructions:

Step 1: Open Command Prompt on your Windows PC. Make sure to run it as administrator.
Step 2: Once it is opened, type this command (without quotes): “netsh winsock reset” and press Enter.
Step 3: Once you see a notification telling you that Winsock has been successfully reset, close Command Prompt and restart your computer.
Step 4: If the problem still persists, then it is recommended that you uninstall QuickTime and Safari and then reinstall them.

Command Prompt

On Mac

If you are facing ‘iTunes store not working’ problem on Mac, then there are some quick solutions you can try in order to solve this problem. Following are some quick solutions:

Step 1: Make sure that your Mac is connected to the internet. It is also a good idea to check whether your Mac meets the minimum system requirements of iTunes.
Step 2: Check update for your macOS, if an update is available, install it. You can check for updates by clicking the Apple logo and then selecting Software Update. Another way to do this is by navigating to Apple > App Store > Updates.
Step 3: Update safari and iTunes.
Step 4: If you have a firewall installed, then make sure it allows iTunes Store to access the internet.

software update

On iPhone

Sometimes force restarting iPhone solves the iTunes store not working problem. So it is worth a try. Follow these instructions to force restart your iPhone:

Step 1: Press and hold the Wake/Sleep button of your iPhone. Also press and hold Volume Down button.
Step 2: Don’t release the buttons until iPhone’s screen goes black and an Apple logo appears.
Step 3: Now let go of the buttons and wait for the restart process to finish. After a few seconds, your iPhone will boot up and show the Lock screen.


This method is to force restart iPhone 7 and iPhone 7 Plus. If you are using another iPhone model, then you will need to use a different combination of buttons.


In conclusion, there could be a number of reasons behind ‘iTunes Store not working’ problem. Since the causes are different, the solutions also vary depending on the specific cause. One of the first thing you should do is make sure iTunes Store has access to the internet. Then try restarting the computer. You can also clean the cache of iTunes Store app and see if it solves the problem. If these quick solutions don’t solve the problem, then you should try the fixes mentioned above. iMyFone TunesFix is a powerful iTunes repairing tool, so it is recommended that you use it to quickly fix the problem before attempting the other manual fixes.

Windows version Mac version