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How to Fix HEIC Display Issue

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Kevin Walker

November 11, 2017 (Updated: April 2, 2018锛

2 min read

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I have an album of pictures which I downloaded from Dropbox but are being displayed as a grey thumbnail at the bottom right corner with a cloud icon. Although these pictures are shows up when I click on them and they load full screen, it frustrating that when I try to upload then to Instagram I have issues with them.

I didn鈥檛 turn on iCloud photos or photo sharing or any other application, so I鈥檓 a bit confused. I only have this issue with pictures I downloaded from Dropbox. How do I fix my HEIC display issues?

How to Fix the Problem of HEIC Display Issue

Step 1: Transfer iPhone HEIC photos to Computer

In order to solve the HEIC display issue, the first step is to transfer the photos to computer. Since iTunes cannot transfer photos to computer, go for iMyFone TunesMate to achieve this step.

Umate tunesmate

1,000,000+ Downloads

This is the software which allows you to transfer your iPhone HEIC photos to PC and also view them. It allows you to preview your media files before transferring them to prevent the transfer of a wrong file. And it has been highly spoken by many media like: like Geekreply,,, etc.

Key Features:

  • It can manage, delete and selectively transfer iOS 11 pictures.
  • It can transfer images from iDevice to PC, external hard drive and so on
  • You can back up files with just a single click
  • It can export all kind of files including music, podcasts, movies, audiobooks, TV shows, playlists, photos, iTunes U, and 10+ more.

Try It FreeTry It Free

How to Transfer iPhone HEIC Photos to Computer

Step 1: On your computer, download and install iMyFone Tunesmate. Start Tunesmate and use a USB cable to connect your PC.

Step 2: From the home interface of Tunesmate, tap on BACKUP PHOTOS TO PC.

back photo

Step 3: Choose the destination you would like to export the HEIC photos to PC. Tap on SELECT FOLDER to begin the backup process.

select photo

Step 4: Once BACKUP SUCCESSFUL appear on the screen, this implies that Tunesmate has successfully transferred your HEIC photos to PC.

Step 2: Convert the HEIC Photos to Jpg

iMyFone HEIC Converter

This converter enables the conversion of HEIC files to jpg. It is very easy to use. You can convert a single file or do a bulk conversion if you want. The conversion it instant and saves time. Follow the steps below to convert your HEIC photos.


  • It converts HEIC file to JPEG without losing the quality of the image.
  • For security purposes, it can be used offline.
  • The quality of converted files is not compromised.
  • You can also use it directly convert your iPhone HEIC photos without needing to transfer them to computer.

Step 1: Download, install and open iMFone HEIC Converter.

Try It FreeGet License

Step 2: Select the mode: 鈥淐onvert Single Photo鈥 or 鈥淐onvert Photos in Batch鈥 and click 鈥淪tart鈥.

select mode

Step 3: Select the photo you want to convert, click 鈥淥pen鈥 then 鈥淐onvert鈥 to begin the process.

click open

Step 3: Transfer Jpg Photos Back to iPhone

The last step to fix the HEIC display issue is to export your jpg photos to your iDevice, the following steps will guide you.

Step 1: Ensure you pictures are organized accordingly in iPHOTO, PHOTOS OR APERTURE.
Step 2: Plug your iDevice into your Computer/ Mac, Launch iTunes and tap the iDevice icon at the top bar, then press the PHOTOS tab.
Step 3: Tap the CHECKLIST close to SYNC PHOTOS.
Step 4: From the COPY PHOTOS FORM drop-down menu, tap PHOTOS, photos, or APERTURE.
Step 5: Choose the OPTIONS you prefer.
Step 6: Tap SYNC at the bottom right corner. After synced the Jpg photos to your iPhone, the HEIC display issue is fixed. You can view them as usual.

How to Avoid the HEIC Display Issue in Future

Ensure you set your photo to JPEG, use the steps below:
Step 1: go to Setting
Step 2: Click on camera>format


Other Information about HEIC Photos

What is HEIC?

This is a visual container format standardized by Moving Picture Expert Group, for image storage, MPEG, for the storage, sharing and sequencing of images. It uses the ISOBMFF, meaning ISO Base Media File, standard; however, it does not support all devices.

Advantages of HEIC files

  1. Can store single images or sequences
  2. Can store pictures alongside audio/text
  3. Allows the storage of editing operations on images
  4. Can carry out lossless compressions of photo
  5. Speedily and efficiently handles widespread integration

Disadvantages of HEIC files

  1. It is not compatible with all operating systems
  2. Does not supports certain applications
  3. Create some problems with third-party photo applications

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