You want to download an app or update some of the apps you already own, but when you open the App Store, you get a blank screen or the home page is stuck on "loading". This is actually a very common occurrence and we have received numerous complaints about this particular issue from our users so many times that we think聽it is a good idea to address it once and for all.

Here we are going to look at why the App Store is not working and provide you with some of the most effective solutions to get the App Store working normally again.

Part 1. Situations You May Encounter

This problem with the App Store can present itself in numerous ways. Some of the more common include the following:

  • The App Store fails to load which means you are unable to see any App recommendations or even search for new apps.
  • The App Store is not working which encompasses all the problems you can encounter with the App Store from a failure to connect to a failure to update apps and everything in between.
  • The App Store can also simply get stuck on a blank white screen. This is one of the most problematic scenarios since you can't see anything and you are unable to get the App Store to work.

Part 2. Why App Store is Not Working?

Before we get to the various solutions, it makes sense to begin by looking at some of the reasons why the App Store may not be working. Some of the most common causes include the following:

  • You may have insufficient storage space on the device. This is a major cause especially when you are unable to install apps from the App Store.
  • It is also possible that the internet connection you are using is not strong enough to connect to the store and download the apps.
  • Software related issues like a problem with iOS could be causing the App Store to malfunction.

Part 3. 6 Advanced Ways to Fix App Store Not Working Issue

Regardless of the reason why the App Store isn't working, the following solutions will be very helpful. But before we look at each solution in more detail, here's how they compare to each other.

Success Rate Difficulty Required Time Data Loss What Can Be Fixed
Update iOS 70% Easy Long No Some software issues
Sign out/in Apple Account 30% Easy Short No Only account issues
iMyFone Fixppo 100% Easy Short No All system/software issues
Clear the App Store Cache 30% Easy Short No Only cache data issues
Force Restart 50% Easy Short No A few software issues
Apple Support 100% Complex Long Depends Most hardware/software issues

Way 1. Update your iPhone OS to the Latest

An iOS update comes with a lot of bug fixes that could remove any settings or software issues causing the problem. To update the iOS, follow these simple steps.

Step 1: Ensure that the device is connected to a stable Wi-Fi connection. Then, open the Settings on your device and then tap on "General".

Step 2: Tap on "Software Update" and if an update is available, tap "Download and Install".

Step 3: Follow the instructions to update the device.


Way 2. Sign out and Sign back in Your Apple Account

If the App Store is stuck on the "loading" screen, signing out and then signing back into the App Store has been known to help. Here's how to do it.

Step 1: Open Settings and then tap the "iTunes & App Store".

Step 2: Now, tap on your Apple ID and then select "Sign Out".

Step 3: Tap "Sign in" and sign back in with your Apple ID and Password.

sign out apple id in app store

Now open the App Store to check if the problem has been resolved.

Way 3. The Most Effective Way to Fix App Store Not Working without Data Loss

Perhaps the best way to fix an App Store that is not working is to use an iOS system repair tool like iMyFone聽Fixppo. Because in many cases this problem is caused by a malfunctioning iOS system and Fixppo can fix this without data loss. The program has numerous features that make it the ideal solution.

  • It can be used to repair the most common iOS issues with a 100% success rate.
  • It is very easy to use, allowing users to repair the device in just a few seconds.
  • It supports all iOS devices and all versions of the iOS software including iOS 13/13.1/13.1.1/13.1.2.
  • It uses the most advanced technology and many media sites have recommended it.

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To use Fixppo to fix the App Store not working issue on your device, download and install the program on to your computer and then follow these simple steps.

Step 1: Launch the program after installation and click on "Standard Mode" since this is the most effective way to repair iPhone issues without data loss.

choose Standard Mode

Step 2: Now connect the iPhone to the computer using USB cables and wait for the program to recognize it. If you are running iOS 12 or earlier, you may need to unlock the device. Click "Next" to continue.

 connect your device to your computer

Step 3: If for some reason the program is unable to detect the device, put the device in DFU/recovery mode to fix it. Just follow the instructions on the screen to put the device in DFU/recovery mode.

 enter DFU Mode under Standard Mode

Step 4: The will provide all the available versions of iOS for the device. Choose your preferred firmware and then click "Download".

download firmware under Standard Mode

Step 5: As soon as the download is complete, the program will immediately begin fixing the device. In a few minutes, the iPhone will restart and the App Store should work normally.

finished fixing your device

You can download the free trial version using one of the links on this page. Fixppo will prove a useful tool for any iOS device users.

user feedback

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Way 4. Clear the App Store Cache

Clearing the App Store cache is also a good way to eliminate some of the problems the App Store may be facing.

To clear the cache on the App Store, tap on any tab icon at the bottom of the screen at least 10 times, then close and reopen the App Store to see if the problem has been resolved.

Way 5. Force Restart Your iPhone

A force restart may refresh the device, fixing any issues it may have including App Store problems. Here's how to do it for your particular device.

iPhone 8 and later: Press and quickly release the volume up button, do the same with the volume down button and then press and hold the power button until the Apple logo appears.


iPhone 7 and 7 Plus:聽Press and hold the power and volume down buttons until the Apple logo appears.


iPhone 6 and earlier:聽Press and hold on the Power and hold buttons until the Apple logo appears.


Way 6. Contact Apple Support Center

If the solutions above don't work, your only option is to contact Apple Support Center to get the device repaired. Apple technicians will easily get to the main cause of the problem and repair it for you. You may even get it fixed for free if the device is still under warranty.

Part 4. 4 Common Ways to Fix App Store Not Working Issue

The following are some of the less invasive ways you can try to fix the App Store not working issue.

Way 1. Force Close App Store and Reopen it

Step 1: Swipe up to open the most recently used apps.

Step 2: Swipe right to left to find the App Store and then swipe up to close it.

Step 3: Now, re-open the App Store to see if the problem is gone.

Way 2. Check the Internet Connection

Check if your internet connection is strong enough. The easiest way to do this is to open a webpage on Safari. If the webpage works fine, the connection may not be the problem.

But if it doesn't, you may need to refresh the Wi-Fi router to strengthen the connection. To refresh the router, simply turn it off and then on again.

check iphone internet connection

Way 3. Check System Status

You should also visit the Apple System Status page to check if there are any service interruptions in your region. Go聽here聽to check.

System Status

Way 4. Check the Date and Time Settings

Ensure that the Date and Time on your device is set correctly. Go to Settings > General > Date & Time to check and adjust accordingly.



We have compiled some of the most effective solutions for the App Store not working issue. We recommend that you select the solution you trust the most and implement it to the best of your ability. We welcome your feedback as always, simply post your comments or questions in the comments section below and we'll do our best to offer the best solutions.

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