6 Tips Offered When iTunes Doesn’t See iPhone

When I connected my iPhone to iTunes, it was not able to recognize my device. Is the issue with my iPhone or iTunes? I tried restarting my iPhone but it was not fruitful. Please help me; I have no idea why iTunes not detecting iPhone. Thanks!

You are not the one whose iTunes doesn't see iPhone. It has been faced by many owners of iPhone. There could be many reasons behind the problem. However, we have included some methods in this article to solve this issue.

Note: If iTunes cannot recognize your iPhone after iOS 11 update, these tips can be helpful, also.

iTunes doesn’t see iPhone

1 Restart Computer & Device

Sometimes the issue of iTunes not detecting iPhone, especially when it is driver related, can be resolved by just simply shutting everything down and then boot it again. It's best known resolution for wiping off residual glitches. Disconnect iPhone from computer and reboot both of them. Once rebooted, check if the iTunes can see iPhone or not.


2 Make Sure Lightning Cable & USB Port Are Good

2.1. Check Lightning Cable

Any hindrance in a stable connection between the computer and the device may result with iTunes won't recognize iPhone. One cause of it could be the lightning cable. Double-check if the lightning cable you are using is of high quality or not, cables with low quality can work for charging but not for connecting to computer or syncing data. When buying a cable from store or if already bought, check if "Made for iPhone" (MFi) logo is there on the box or not – if it's there your cable is MFi certified and is of high quality.

Check Lightning Cable

2.2. Check USB Port

To maintain a stable connection, USB port plays an equal role as that of cable. Since, USB ports are not invincible they too can wear out. Try another USB port to connect your iPhone to the computer or clean the dirt or debris in the USB port (if any) and plug the device back in. Also, make sure that you connect your device directly into the Computer instead plugging it through a USB Hub.

Check USB Port


3 Update iTunes & iOS

If iPhone won't connect to iTunes after checking the above things, please make sure that iTunes and iOS are up to date. Also, this is to keep in mind that the problem can occur easily if you are connecting a newly bought phone with the older Mac or computer. A new device always demands latest iTunes version. Hence, updated iTunes and iOS is mandatory to make the iOS device detected with Mac.

Update iTunes


4 Reset Location & Privacy

Here is another simple action you should take when the above fixes didn’t work. To reset location and privacy in the device, check out the following steps.

  • Open "Settings" and hit on "General" option.
  • Go to "Reset".
  • Now, tap on "Reset Location and Privacy".
  • Type in the passcode and then tap on "Reset Settings".

Reset Location & Privacy


5 If iTunes Doesn't See iPhone on a Mac

When iPhone won't connect to iTunes, inspect that your Mac is able to recognize it or not.

  • Hit on "Apple" to open the Apple menu. Click on "About This Mac".
  • Subsequently, click on "System Report". It will launch the System Imformation app.
  • Now click on "USB" and search for iPhone

If you find iPhone in System Information but not in iTunes, you need to start with the third step in the following instructions. And in case it is not there, perform all the steps.

  • Try on another USB port in your Mac.
  • Use a different Lightning cable.
  • Make sure to deactivate third-party security software as they can act as hindrance between USB device and Mac connection.
  • Reset the iTunes lockdown folder.

6 If iTunes Doesn't See iPhone on a Windows Computer

6.1. Check Apple Mobile Device USB Driver

Enable the Driver

When iTunes won't recognize iPhone and you can see Apple Mobile Device USB Driver in iTunes, it's time to update it. You will get three options on right-clicking Apple Mobile Device USB Driver. They are, "Update Driver Software", "Disable" and "Uninstall". If you find "Enable" instead of "Disable", click on it and check the problem is fixed.

Uninstall the Driver

Go to "Uninstall" and the driver will be removed from Windows. Subsequently, disconnect your iPhone and reconnect it. This will make the computer detecting the device. Moreover, an updated version will be installed too. Don’t forget to click on "Trust".

Update Driver Software

On clicking "Update Driver Software" option, there will be two options on the screen i.e. "Search automatically for updated driver software" and "Browse my computer for driver software".

  • Now select, "Search automatically for updated driver software" if you want the wizard to look on the internet and install the updated driver.
  • If you select "Browse my computer for driver software" and navigate to the path where you have downloaded the updated driver software.

6.2. What to do if Apple Mobile Device USB Driver is Missing

If you are not able to see Apple Mobile Device USB Driver, go to "Portable Devices" option in the device manager. A tiny triangle is to be clicked now that is just right on "Portable Devices". Now, you will observe Apple iPhone listed on the screen. You are now required to select "Browse my computer for driver software" and a wizard will appear on the screen. On the wizard, click "browse" and navigate to the following address below.

  • C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

Once done, click "Next" on the wizard and after a couple of seconds, a message pops on your screen saying "The driver software has been successfully installed on your computer".


iTunes not detecting iPhone can be a big problem. Most of the things can be done when we connect iPhones to iTunes and the issue can easily disappoint anyone. So, we came here with solid fixes, expecting to make you out of the trouble. Hope the above tips work and we did what we expected.