“I have been having trouble with my iPhone 6. When I click on the Photos tab, all my photos and videos are missing. The iPhone tries to restore them but then crashes before it can restore all of them and then starts again. I haven’t delete any of the stuff on my iPhone lately, but this is still frustrating. I can’t even use the camera because the library needs to be restored before I can delete any photos. Does anyone know how to fix this?”

This problem can actually be frustrating and although it seems like a unique one, the reader who sent this question in, is not the only one facing this problem. in this article, we attempt to provide you with solutions that might counter this problem.

Let’s begin with a few simple troubleshooting actions you can take.

1. Try Quick Fixes before Start

Try the following simple quick fixes before attempting any major solution.

Reset Network Settings

Go to Settings > General > Reset> Reset Network Settings to reset your network settings. It is likely that you are unable to restore the photos because of a network issue.

Reset Network Settings

Download the Latest iOS Updates

Update your device to the latest iOS by going to Settings > General > Software Update. If there is an update available, tap “Install.”

Download the Latest iOS Updates

Turn off Mobile Data/ Turn on Airplane Mode

Turning off Mobile data or turning on Airplane Mode while attempting to import files is also one of the ways you can fix this problem. You can also change the Wi-Fi connection you are using.

Turn on Airplane Mode

Reset All Settings

This action should be a last resort, but it does help get rid of some of the system bugs that may be causing the issue. By resetting your settings, you will be erasing the data and settings on your device. So, ensure that you have a backup of your device before you do this. To Reset all Settings, go to Settings > General > Reset> Erase all Contents and Settings.

Reset All Settings

2. Check If You Have an Backup

It is important to check if you have an iTunes or iCloud backup of the photos that keep disappearing. The following text will show you how to check the date of the latest backup that you made. If you have made a backup before, you can simply restore your iPhone from an iTunes backup or iCloud backup by following this tutorial.

Check the Date of the iTunes Backup on Windows or Mac

Launch iTunes and click “iTunes” in the menu bar. Choose Preferences. Click “Devices” and then you can see a list of device backups and the date.

Check the Date of  iTunes Backup on Mac 

To find the list of your iTunes backups on mac, click on the search icon in the main menu and type in “~/Library/Application Support/MobileSync/Backup/” (without the quotation marks) and then press return.

You can find a list of your iTunes backups in windows by going to \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\.

You can also enter %appdata% in the search bar, press Enter and then double-click on the folder Apple Computer > MobileSync > Backup.

Check the Date of the iCloud Backup on Device

If you back up your device via iCloud, here’s how you can make sure you have a backup in iCloud.

On your iOS device go to Settings {Your Name} > {Your iPhone} > iCloud Backup. Check the date of the last backup you made.

Check If You Have an iCloud Backup

3. Use PhoneView for Mac

PhoneView is a third-party app that you can use to gain access to and view the photos on your iPhone. It is also useful when you want to save and print photos from your device directly on the Mac. With this tool for Mac only, you can navigate to the folder “Photos > DCIM” and view, save or print the photos on your device to your Mac.

Here’s how to use PhoneView to copy photos from your iPhone to your Mac.

Step 1: Open PhoneView and connect the iPhone to the Mac using USB cables.

Step 2: select the photos you’d like to copy and then click “Send to iPhoto” and the photos will be copied and sent directly to iPhoto.

4. Use iExplorer for Windows

Windows users can use iExplorer for windows to get their photos out of the iPhone to the Windows computer. Here’s a simple guide to help you do that.

Step 1: Open iExplorer one it has been installed on your device. Connect the iPhone to the computer using USB cables and you should see the “Device Overview Screen.”

Step 2: Click on “Photos & Videos” in the middle panel.

Step 3: To export the photos from your iPhone to your computer, click on “Export” and then choose an option from the popup menu that appears.

From here, photos can easily just be dragged from iExplorer directly to your computer.

Bottom line: it is clear that the most effective solution for the problem of disappearing pictures is to transfer them to your computer if you don’t have a backup. Then, you can just delete them from the camera roll and try to restore them back to the device if you need them.