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How to Fix iMessage Not Working on iOS 10 (iOS 10.3 Included)

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Heather Marston

June 24, 2017 (Updated: August 3, 2020锛

3 min read

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Nothing is more bothersome than when you need to send an important message to a friend or colleague, and iMessage has decided to just stop working. Luckily, there are things that you can do to troubleshoot the problem and get iMessage to start working again as soon as possible.

Before we figure out how to fix iMessage when it's not working, though, we need to get to the root of the problem. What is causing iMessage to not work in the first place? It could be a number of random things, such as a bad internet connection, or simply settings that aren't set up correctly. Let's take a look at a few different ways to address these issues:

Tip 1 Delete Older Conversations

Before anything else, try deleting old conversions. The quickest way to do this all at once is by following these steps:

    • Go to Settings.
    • Go to Messages.
    • Go where is says MESSAGE HISTORY.
    • Tap on Keep Messages.
    • Check 30 Days and this will automatically wipe out old messages sent or received 30 days ago.

delete imessages older than 30 days

Tip 2 Turn iMessage Off and Then Restart Your Device

This is a pretty standard troubleshooting staple, but that's because it works. Follow these steps:

  • Go to Settings, then Messages, then turn iMessage off.
  • Press the power button. A slider should appear; slide it to turn the power off.
  • Once it is off, press the power button again to turn your device back on.
  • Go to Settings again, then Messages, and turn iMessage on again.


turn off iMessages

Tip 3 Set Date & Time Automatically

For some reason, this works for some people. Set the date and time to automatically update by following these steps:

  • Go to Settings.
  • Go to General.
  • Go to Date & Time.
  • Make sure that the Set Automatically setting is ON.


Check device date and time settings

Tip 4 Check and Reset Your Network

Sometimes the problem isn't iMessage at all, but rather your Internet connection. In that case, make sure that you check your network connection by following these steps:

  • Go to Settings, then Wi-Fi, and make sure that your Wi-Fi is turned on and connected to a network. If not, then that might be the problem. If it is connected, move on to the next step.
  • Turn off the Wi-Fi switch in Settings and reboot your iPhone.
  • If the above still didn't work, then go to Settings, then Reset, and tap Reset Network Connections. Then you will have to input your entire network Wi-Fi passwords again, since it will delete all of your settings.
  • If the above still didn't work, check the router that is sending out the Wi-Fi signal if you can.


reset network settings

Tip 5 Confirm That Your Phone Number Can Send and Receive iMessage

You can do this by following these steps:

  • Go to Settings.
  • Go to Messages.
  • Go to Send & Receive.
  • Make sure that you Apple ID is listed as the email there.
  • Try unselecting your ID and using only your phone number.
  • Try the reverse as well and unselect your phone number.
  • Try selecting them both. Underneath, a new section that says, "Start New Conversation From" should appear. Fiddle around with the settings there, too.
  • Try selecting just your phone number.


select phone number to send and receive imessages

Tip 6 Update iOS to the Latest Version


  • Follow these steps:
  • Go to Settings.
  • Go to General.
  • Go to Software Update.
  • If there is an update available, tap on Download and Install.


check for iOS update

Wait! Before You Do Anything, Back Up Your Data!

You might have to mess around with your iPhone before you get iMessage to work, and this means that you could accidentally delete or corrupt data. To avoid this, you're going to want to back everything up.

The easiest way to back up your data is with software called iMyFone D-Port. It is an iPhone data exporter that lets you make copies of your data extremely easily. Using this tool, you can back up all of your existing iMessages from your iPhone to your computer. This will prevent permanent data loss.

Awesome Features

iMyFone D-Port is great for when you are making changes to your iOS device and are worried about your data, or when you need to move your data from one device to another. You can have peace of mind knowing that your data can't be lost. A few of D-Port's useful features include:

download-win download-mac

How to Back Up iMessages from iPhone to Computer

You can easily back up messages using D-Port by following these steps:

1. Download D-Port, plug in your device to your computer, and launch D-Port.

2. Click on the "Export from iOS Device" tab and select what you need to transfer.

select file types

3. After the software is done scanning, select "Message" from the items listed on the left. If you want to back up attachments, too, select "Message Attachments" as well.

preview iMessages

Click "Export." You can also export and back up other kinds of files by simply selecting them before you hit "Export."

As you can see, trying to figure out what's wrong with iMessage can take awhile, and sometimes it's a good idea to just call tech support. No matter what, though, before you mess around with your phone too much, make sure that you have backed everything up with software like iMyFone D-Port.

Windows version Mac version

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