"Hi, my girlfriend forgot her Apple ID passcode and now she can't use the device. How can she reset it? She doesn't know the password and she says the security questions are somehow wrong. Can anyone help?"

Forgetting your Apple ID can get you locked out of your device. This means that while you can turn on the device, you may be unable to use it. As weird as forgetting a passcode to a device that you use on a daily basis sounds, it has been known to happen. So, if this has happened to you, worry not, we are here to help. This article will share with you a few ways you can reset your device if you have forgotten your Apple ID and consequently be able to use it again. Even you are using iOS 11 on your device, these tips work, also.

1 What to do If You Forgot both Apple ID and Password

01 Recover the Apple ID with Apple's help

If you have lost both your Apple ID and password, you can recover the Apple ID with Apple's help. Here's how.

Step 1: On any device, log in to https://iforgot.apple.com/password/verify/appleidappleid聽and then enter your first and last name.

Step 2: Enter the email address associated with your Apple account and then type in the CAPTCHA characters on the page.

Step 3: Click on "Recover by Email" or you can choose to "Answer security Questions" instead if you remember them.

Step 4: You will receive an email with recovery instructions. Follow them to reset the Apple ID and Passcode.

You can also contact Apple support team directly and they will ask you some questions to verify if you are the right person.

02 When All Else Fails- Try an Advanced Solution

If you are still having trouble getting into the device even after all this, you can try to use a third-party tool to reset your device without Apple ID or even the restrictions code. The best one is iMyFone iOS System Recovery for several reasons, some of which include the following. Note: It will erase all your settings and data on your device meanwhile.

700,000+ Downloads

Key Features:

  • It is useful in the repair of all types of software related problems including a device that is stuck on the Apple Logo, a device that is stuck in recovery mode or even one that just won't function normally.
  • It will fix any issue you're having with your device without any data loss on your part.
  • It is easy to use and guarantees to fix your device in just a few minutes, in just a few clicks.

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Here's how to use iMyFone iOS system recovery to get your device working normally again.

Step 1: Download and install the program on your computer and then launch it. Click on "Start" to begin. Connect the iPhone to the computer and wait for the program to recognize the device. Click Advanced Mode to continue.

Connect the iPhone to the computer

Step 2: To fix the issue, you may need to download the device's firmware to reinstall your iOS system. Click on the "Download" button to do this and then just wait for the process to be completed.

download the device鈥檚 firmware

Step 3: Once the download is complete, the program will begin reinstalling the system almost immediately. Wait a few minutes for the repair process to be complete and the device will be like a brand new device. You may need to set it up again.

fixing the device

2 What to Do if You Forgot Your Apple ID Password

If you have forgotten your Apple ID password, you can reset it either on your device on online on any other device. Here's how to do it.

01 How to Reset Apple ID Password on your iPhone

Step 1: Launch the settings app on your device and then go to Apple ID settings section.

Log in to https://appleid.apple.com/

Step 2: Tap on "Password & Security" and then choose "Change Password".

password & security choose change password

Step 3: Enter your Apple ID and then answer the security questions to reset the password. Finally, enter your new password, confirm it and you鈥檙e all set.

02 How to Reset Apple ID Password on the Web

Step 1: Log in to https://appleid.apple.com/聽on any device and under the "Manage your Apple Account" option find "Forgot Apple ID or Password."

Log in to https://appleid.apple.com/

Step 2: Enter your Apple ID and provide the answers to the security questions.

Step 3: Enter the new password and confirm it and you鈥檙e done.

03 What Apple Recommends

If you try to enter the wrong passcode 6 times on your device, the device may become locked or disabled. Therefore, if you suspect that you may have lost your passcode, Apple recommends that you first begin by finding a way to erase the device. You can read all about it here.