iTunes Freezes When iPhone is Connected? The Best Solution

Have you been experiencing this kind of problem? When you connect your iPhone to your computer, iTunes is expected to start syncing the computer with the device automatically. However, iTunes comes on right, but freezes and doesn't recognize your iPhone. In this article, we will show you what to do when iTunes freezes when iPhone is connected.

Why Does iTunes Freeze

A similar thing happens if you start iTunes first and then connect the iPhone/iPod, the iTunes freeezes until the device is disconnected. There are several things that could cause iTunes to freeze up.

  1. The iTunes media files may be missing or corrupted on the device you're using.
  2. Failing to update iTunes before connecting your iPod/iPhone.
  3. The version of your iPhone may not be compatible for the iTunes you have.
  4. Have opened automatic sync on your iTunes.

How to Fix iTunes Freezes When iPhone Is Connected

1 Best Solution to Fix iTunes Freezes When iPhone Is Connected

You can try an alternative for iTunes: iMyFone TuneMate. You will never face the problem of freezing when iPhone is connected! TunesMate is an iDevice manager and iTunes rebuilder. It has the ability to transfer media(music, videos and photos) between iDevices and iTunes and also backup the device's data on the computer. Furthermore, it can be used in management of iPhone apps by installing or deleting many apps with a single click.

iMyFone TunesMate

1,000,000+ Downloads

Key Features:

  • It has been proved the best iTunes alternative since 2017.
  • Allows to extract directly your old iTunes library even when iTunes Freezes.
  • Allows to transfer files without iTunes.
  • Allows to transfer and management of music, videos, playlists, TV shows, iTunes U, photos, etc.
  • Allows to transfer of media files from the computer, iTunes library, CDs, hard drive to iPhone, and vice versa.
  • Allows to transfer of media files to iPhone without erasing any existing files even when the device haven't synced with iTunes.

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How to Transfer iTunes Library to iPhone When iTunes Freezes

Step 1: Open iMyFone TunesMate and connect your iPhone to the computer using a USB cable. The connected device will appear at the home interface of iMyFone TunesMate.

Step 2: Choose the Transfer iTunes Media to iDevice mode. It will scan the entire iTunes Library.


Step 3: After the scan is finished, it will show them in a list. The entire library will be selected by default. (You can also uncheck the files that you don't want to transfer)


Step 4: Click on Transfer button to start the process, once the transfer process finished, click on OK button.


When it comes to transferring iTunes library, most of us don't think it's a big deal because we can use iTunes itself to finish it. However, there are still lots of people using iMyFone TunesMate to transfer iTunes library. Why? Because we may be troubled when we lose existing media files at the process of transferring or syncing files using iTunes.

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2 Update Your iTunes

Update on Windows

Step 1: Open iTunes but don't plug in your iPhone to the computer.

Step 2: Choose 'Help' option in the upper left corner of iTunes.

Step 3: Click on 'Check for Updates' and install an iTunes update if one is available.

Step 4: Close the iTunes application and restart your computer after the update is completed.

Update iTunes on Windows

Update on Mac

Do not plug in your iPhone to the computer.

Step 1: Click on the Apple icon on your Mac OS X and choose 'Software Updates'.

Step 2: Choose an update for iTunes and install it.

Step 3: Restart the computer after updates are completed.

Most of people can solve itunes freezes when connecting iphone using this methods.

3 Disable Automatic Sync

One of the common reason on iTunes freezes when connecting iPhone may be the Automatic Sync. To disable automatic sync,

Step 1: Open iTunes but don't connect your iPhone.

Step 2: Choose 'Edit' from the drop down in the upper-left corner of the iTunes application window and choose 'Preferences'.

Step 3: A dialog box will appear, choose 'Devices' tab and then check the box on the left of 'Prevent iPods, iphones and iPads from syncing automatically'.


Step 4: Press 'OK'. Connect your devices and see if iTunes still freezes.

4 Remove Any iTunes Plug-ins

If you're using Windows 7, open this folder: "C:\Users\[username]\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins.". If you're using Mac Os X open this folder: "/Library/iTunes/iTunes Plug-ins.". Afterwards, cut the iTunes Plug-ins folder from its where it is and paste it on the desktop. Open iTunes and connect your iPod/iPhone to the computer.

5 Launch iTunes in Safe Mode

You can also run iTunes in safe mode to see if iTunes still freezes when connecting iPhone. To do this, just simply press Ctrl and Shift at the same time and double click on iTunes. Then you can connect you iPhone to computer to see whether iTunes freezes or not.