Trying to connect to iTunes on my iPhone and keep getting message: "cannot connect to iTunes" Cancel or Retry. Hit retry and get same message. How can I fix it?

Alex from Quora

Apple is well known for making the perfect software and apps. However, sometimes even Apple has some flaws. An example of such is cannot connect to iTunes Store. This can be very frustrating because this may come up at the moment when you want to enjoy good music or download your favorite song.

Top 4 Reasons on Why Cannot Connect to iTunes Store

  • Problem with Your ISP

Although Apple's data center is very reliable, just as any other data center, it’s not perfect.聽 Servers may breakdown due to several issues. Once in a while, the telecommunications company connecting Apple's data center to the internet may have problems.

  • Problem with Apple's Servers

The most common reason why people cannot connect to iTunes store is due to a problem with their internet connection. This can be easily corrected. All you have to do is try connecting to a web page on your iPhone/iPad.

  • Bad connection

You can also experience difficulty in connecting to iTunes store when your internet connection is terrible. Although you may be able to access other websites or connection services, it just that your connection is just too weak to work with iTunes.

  • Problem With Your iPhone or iPad

If you are unable to connect to iTunes store, it may be due to an issue with your device. This problem can be caused majorly by 2 reasons which include; incorrect date and time settings and obsolete software.

One-stop Solution to Fix All iTunes Issues

iMyFone TunesFix is an all-in-one iTunes repair tool to fix all iTunes issues/errors, including connect/install/restore/backup and other issues. With this tool, you will be able to fix iTunes connection problems in one-click. Here is how to fix iTunes connection issues:

Step 1. Download and iMyFone TunesFix on your computer.

Try It Free

Step 2. Launch iMyFone TunesFix, then it will automatically detect your iTunes and its related components.

detect iTunes

If there is any issues on iTunes and its components, it will show you the details. Then what you need to do is to click Repair button, it will repair automatically.

iTunes is not complete

Step 3. If there is no issue, click on Repair iTunes Connect Issues. Then it will repair this issue automatically.

TunesFix home interface

repaired successfully

iMyFone TunesFix Handles 100+ iTunes Issues

1,000,000+ Downloads

Key Features:

  • Automatically detects iTunes and its components, repair the related issues with one-click.
  • All iTunes problems can be fixed via this software without any data loss.
  • Enables you to fix to all iTunes errors without using a password to log in iTunes.
  • Free up space on your PC by erasing backup files, junk files, and other unnecessary files related to iTunes.
  • Completely uninstall iTunes and its related components, leaving no leftover pieces.

Windows version    Mac version

7 Tips to Fix Cannot Connect to iTunes Store Problem

1 Disable/Enable iTunes Parental Controls

This method has worked like magic for many iPhone users. You may feel skeptical about this approach, but it has helped many users to connect to iTunes Store.

2 Reboot

If after trying the above solutions and you still cannot connect to iTunes store then you can try this, there is probably an error. By simply resetting your device you should be able to deal with this error, you also reboot your iPhone just to be sure.

Reboot iPhone

3 Check System Status

Go to the Apple system status page to check whether there are interruptions in service in your country or region.

4 Update Your Software

You can also update to the current versions of iOS or iTunes. After updating then you can try to connect to iTunes store, app store or iBooks store again.

5 Check the Date and Time

Ensure that the date and time on your iPhone is set accurately for your time zone. On your iPhone or iPad: Go to Settings > General > Date and Time. If the time is not correctly set, then you have to reset it or use the option of setting it automatically.

iOS Updating

6 Remove and Reinsert Your SIM

You can also fix the problem of cannot connect to iTunes store by simply removing and reinserting your sim card. Mind you; this can only work when you are using your mobile data to log in to the internet

7 On Your iPhone, iPad, or iPod touch

  • If you're making use of cellular data to connect to the Internet, larger files may not download. You may have to make use of Wi-Fi to download apps, videos, games, and podcasts.
  • Depending on large the content you're downloading at that moment,聽 the number of websites you were accessing and the speed of your Internet association, all these coined together may make it difficult for you to access iTunes store. Therefore check if you have not overloaded or over multi-task your phone
  • Bonus Tip: A Perfect Alternative to iTunes

    iMyFone TunesMate is one of the best alternative to iTunes, it allows you to get videos/music on computer or sync your iTunes with your iDevice without losing any information, even if you have already synced your iPhone with another iTunes library. Therefore you have fear of losing your songs or file while syncing of music from your computer. iMyFone TunesMate also supports every file type.

    • It bypasses iTunes limitations (such as the transfer will write over the playlist you have in iTunes) easily as you export your videos, music, and other media files.
    • Two-way transfer! With iMyFone TunesMate, you can not only sync music and videos to iPhone but also transfer iPhone media to PC/iTunes.
    • With only a single click, you can move the entire playlist to anywhere.
    • You can easily move music from your iPhone or iTunes library to PC.
    • With iMyFone TunesMate you can share bought music with different Apple's IDs.聽
    • Transfer iOS photographs to PC from your photo album.
    • Delete unwanted photographs from iPhone/iPad/iPod touch.

    Try It FreeTry It Free

    1Transfer iDevice Media to iTunes

    Step 1: Launch iMyFone TunesMate and connect your iDevice to Computer

    Step 2: Click on “Transfer iDevice Media to iTunes” at the home interface, your device will be scanned automatically


    Step 3: After the scan is finished, check the files you need. And then click on “Transfer” to start, click "OK" button to finish it.



    iMyFone TunesMate will detect the duplicates and only transfer 聽the exclusive contents to your divice.

    2Transfer iTunes Media to iDevice

    Step 1: Open iMyFone TunesMate and plug in your iDevice

    Step 2: Go to “Transfer iTunes Media to iDevice”, it will show you the media files at iTunes


    Step 3: Choose media files you need and then click on “Transfer” button to start.



    This will allow you to transfer files to your device from another iTunes library without erasing your previous files.