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How to Fix iPhone not Showing up in Windows Explorer

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Kevin Walker

March 9, 2018 (Updated: October 23, 2019)• Filed to: Transfer iPhone Media

3 min read

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iPhone users usually connect their device to import files such as videos and photos, most times the iPhone does not display as a portable device on windows explorer. This problem usually occurs in Windows 7, 8, 10, Vista and XP computer. You might be worried about why your iPhone doesn’t display in your window explorer. Next, we are going to discuss the reasons why iPhone not showing up in windows explorer and give some potential answers to solve this problem.

Part 1: Why iPhone not Showing up in Windows Explorer?

There are many reasons why iPhone not showing up in windows explorer, the reasons include:

  • The USB cable may not be working correctly or even damaged.
  • Windows explorer usually permits users to transfer videos and photos from camera roll to PC. Thus, if your camera roll is blank, there will be this kind of problem.
  • The USB port for your PC may not be working properly due to some common reasons. Therefore, you can change a USB port to make a try.
  • Most times, other strange reasons of PC or iPhone can also cause “iPhone not showing up in windows explorer”.

Part 2: The Fix of iPhone not Showing up in Windows Explorer

If your iPhone not showing up in windows explorer when you plug your device, here are four solutions for you.

Solution 1: Install Updated Windows Version

If there are two missing windows update files, it can be the cause of iPhone not showing up in windows explorer. To fix it, you can follow the two links below to download them:


After downloading, you can install them. When you finished this instruction, the problem will be solved now.

Solution 2: Update USB Driver Apple Mobile Device

You must check if you have the updated USB driver on your PC. Outdated drivers can also be the cause of hardware failure.

Step 1: Download and install Driver Easy.
Step 2: After installation, run driver easy and click on the scan button. The driver easy device will scan your PC to spot any problem drivers.
Step 3: Select the update button close to the Apple Mobile USB device to download automatically. After that, install the latest version of its driver.
Step 4: Find out if your iPhone not showing up in windows explorer now.

Update USB Driver Apple Mobile Device

Solution 3: Try to Change Active Driver in Device Manager

Apart from the outdated driver, a damaged driver can also trigger your iPhone not showing in the windows explorer. Here are some steps to follow:

Step 1: You can click on the windows logo key on your keyboard and then choose the Device Manager.
Step 2: Press the Universal Serial Bus controllers. After that double-click on Apple Mobile Device USB Driver.
Step 3: Click on the update driver under the Driver tab.
Step 4: Search for driver software on the browse button. It will display a list of device drivers on your PC, select MTP USB device and next to continue.
Step 5: If you notice any notification, your iPhone will display a mapped driver. Restart your PC if necessary.

MTP USB device

Solution 4: Make Sure You Have Access to iTunes Folder

You will not be able to see iPhone displaying on your windows explorer if you don’t have access to your iTunes folder. Here are some steps to fix this problem:

Step 1: Click on the windows log key and E at the same time on your keyboard.
Step 2: Open the music folder and right-click on the properties.
Step 3: Find Attributes, un-mark the Read Only option. Click on Apply and press OK to save and exit.
Step 4: If the problem persists, ensure that you have access to the iTunes folder. Click on the iTunes properties window again. You can check the Security bar and click on edit this time.
Step 5: Be sure that you have access to the iTunes folder, and then click on Apply to save the change and exit.

unmark red only

Part 3: The Fix of iPhone not Showing up in Windows Explorer

iMyFone TunesMate is another alternative to backup iPhone media to the computer. The software permits users to rebuild corrupt/damaged iTunes backups. It can easily synchronize your iPhone device and computer to backup media without any harm to the iTunes library.

Umate tunesmate

1,000,000+ Downloads

Key Features:

  • Easily backup iPhone media without any iTunes error.
  • Backup videos, photos and videos and many different files.
  • Backup iPhone media to iTunes/computer and restore directly from computer/iTunes to iPhone.
  • Easily backup both purchased and non-purchased media.
  • Rebuild iTunes media library and backup quickly on any device.
  • Easily add media even without opening iTunes.

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Steps to backup iPhone media to PC:

As TunesMate can transfer much media, we state how to backup music for example.

Step 1: Firstly, download and install TunesMate on your PC. Use a USB cable to connect your device to your PC.

Step 2: Click “Music” mode, then the software will load your music and list all of them.

iPhone to pc

Step 3: Choose the music you want to backup and click “Export>Export to PC”.

select folder

Step 4: From the pop-up window, you can select the target folder. Then click “OK” to start the backing up process.

If the above 4 general ways are too complicated or don't work for you, please download the free trial version of iMyFone TunesMate to fix iPhone not showing up in Windows Explorer with few clicks now.

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