BitLockerGoMac FAQs

1. If a BitLocker encrypted drive is corrupted or inaccessible, can BitLockerGoMac open/decrypt/mount it on Mac?

No. BitLockerGoMac requires a healthy BitLocker encrypted drive.

2. Can BitLockerGoMac decrypt or mount my BitLocker encrypted drive if I don't have the password or recovery key file?

No. BitLockerGoMac requires the password or recovery key file to help you read and write the BitLocker drive
on Mac.

3. Which kind of drives does iMyFone BitLockerGoMac support?

iMyFone BitLockerGoMac supports external hard drives, USB flash drives, memory cards, memory sticks, SD
cards, CF cards, and other removable storage devices.

4. What are the system requirements of iMyFone BitLockerGoMac?

iMyFone BitLockerGoMac can work on any devices running macOS 10.15/10.14/10.13/10.12 and Mac OS X
10.11/10.10.

5. Does iMyFone BitLockerGoMac work with MacOS Catalina?

Yes, iMyFone BitLockerGoMac works with the latest versions of MacOS, including Catalina.

6. What is your refund policy for this product?

We provide a 30-day money back guarantee. If you are not satisfied with our service or software or have any
inquiries, please contact our support team at bitlockergomac@imyfone.com.

7. Can I test iMyFone BitLockerGoMac for free before buying it?

Yes, the free trial version allows you to read a BitLocker disk and preview the file directory. With the
full version, you can delete files, add new files, rename, import or export any files on your BitLocker
drive.

8. Why is iMyFone BitLockerGoMac asking to make changes to my Mac every time it launches?

According to Apple security rules, iMyFone BitLockerGoMac requires administrator password and authorizing
access to your storage devices.

9. When I plug a BitLocker encrypted drive into my Mac, it prompts: "The disk you inserted was not readable by this computer." There are three buttons: Initialize, Ignore, Eject. Which one should I choose?

Choose Ignore button. This message pops up on Mac computers because a BitLocker encrypted drive is not
readable on your Mac.

10. iMyFone BitLockerGoMac crashed or was unexpectedly closed on a Mac. How to solve it?

Find the generated reports or crash reports through the following path:
/Users/imyfone/Library/Logs/DiagnosticReports folder and send them to bitlockergomac@imyfone.com for further
analysis.
If iMyFone BitLockerGoMac is not launched, find iMyFone BitLockerGoMac in the Applications folder and right
click on it. Choose "Show Package Contents" and you will see "crashReport" on the MacOS folder. Run the
crashReport and then send the generated reports to bitlockergomac@imyfone.com.

11. When I run iMyFone BitLockerGoMac and receive the error message: “Failed to run
iMyFone BitLockerGoMac, please restart the computer and try again.”, what should I do?

The service of iMyFone BitLockerGoMac was suspended by your Mac. Reinstall iMyFone BitLockerGoMac and try it
again.

12. Why cannot Time Machine recognize the mounted BitLocker encrypted drive when using
iMyFone BitLockerGoMac?

iMyFone BitLockerGoMac mounts BitLocker encrypted drive as a virtual drive, while Time Machine, Carbon Copy
Cloner, etc. recognize only the physical drive, not a virtual drive.

13. How to uninstall iMyFone BitLockerGoMac?

Open the Applications folder, find iMyFone BitLockerGoMac, drag it to Trash, or right click on it and select
"Move to Trash".

14. Why is iMyFone BitLockerGoMac asking to allow loading system software from developer "Benjamin Fleischer" when mounting the drive?

Apple introduced a new security mechanism in MacOS High Sierra 10.13 that requires a user's approval before
loading third-party kernel extensions (kexts). Several programs are impacted by this MacOS feature. See
the Instructions to enable a blocked software.

Frequently Asked Questions

iMyFone BitLockerGoMac