Frequently Asked Questions

iMyFone BitLockerGoMac

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No. BitLockerGoMac requires the password or recovery key file to help you read and write the BitLocker drive
on Mac.
iMyFone BitLockerGoMac supports external hard drives, USB flash drives, memory cards, memory sticks, SD
cards, CF cards, and other removable storage devices.
iMyFone BitLockerGoMac can work on any devices running macOS 10.15/10.14/10.13/10.12 and Mac OS X
10.11/10.10.
Yes, iMyFone BitLockerGoMac works with the latest versions of MacOS, including Catalina.
We provide a 30-day money back guarantee. If you are not satisfied with our service or software or have any
inquiries, please contact our support team at bitlockergomac@imyfone.com.
Yes, the free trial version allows you to read a BitLocker disk and preview the file directory. With the
full version, you can delete files, add new files, rename, import or export any files on your BitLocker
drive.
According to Apple security rules, iMyFone BitLockerGoMac requires administrator password and authorizing
access to your storage devices.
Find the generated reports or crash reports through the following path:
/Users/imyfone/Library/Logs/DiagnosticReports folder and send them to bitlockergomac@imyfone.com for further
analysis.
If iMyFone BitLockerGoMac is not launched, find iMyFone BitLockerGoMac in the Applications folder and right
click on it. Choose "Show Package Contents" and you will see "crashReport" on the MacOS folder. Run the
crashReport and then send the generated reports to bitlockergomac@imyfone.com.
iMyFone BitLockerGoMac mounts BitLocker encrypted drive as a virtual drive, while Time Machine, Carbon Copy
Cloner, etc. recognize only the physical drive, not a virtual drive.
Open the Applications folder, find iMyFone BitLockerGoMac, drag it to Trash, or right click on it and select
"Move to Trash".
Apple introduced a new security mechanism in MacOS High Sierra 10.13 that requires a user's approval before
loading third-party kernel extensions (kexts). Several programs are impacted by this MacOS feature. See
the Instructions
to enable a blocked software.

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