When would You Come Across Apple Support Article HT201263?

When trying to search for the solution to the following situation, you may come across the Apple Support article Ht201263:

  1. When you search for solutions to iPhone stuck in recovery mode.
  2. When you make a search for iPhone won’t restore in recovery mode.
  3. When you search for solutions to update or restore your iPhone, iPad or iPod touch.
  4. If you search for a solution when iTunes doesn’t recognize your device or says it’s in recovery mode.
  5. If your device’s screen is stuck on the Apple logo for several minutes with no progress bar.
  6. When you’re asked to connect to iTunes.

Steps to Use the Solution Discussed in Apple Support Article HT201263

Step 1. Update your iTunes to the latest version.
Step 2. If your iTunes is opened on your Windows or Mac computer, close it, connect your device to your computer, and reopen iTunes again.
Step 3. While your device is connected to iTunes, force restart your device with the following steps:

  • On iPad Pro 11-inch and 12.9-inch: Press and quickly release the Volume Up button. Press and release the Volume Down button. Press and hold the Top button and the device will begin to restart. Keep holding the Top button until your device goes into recovery mode and “connect to iTunes” screen appears.
  • On iPhone XS Max, XR, XS, and 8: Press and release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button together until the “connect to iTunes” appears.
  • On iPhone 7 and 7 Plus: Press and hold the Side and Volume Down buttons at the same time, and keep holding it until the “connect to iTunes” screen appears.
  • On iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and Top/Side button at the same time. Keep holding the buttons until you see the “connect to iTunes” screen.

Step 4. When “Restore or Update” appears, select “Update”. iTunes will reinstall iOS on your iPhone, iPad or iPod touch without erasing data. Wait for iTunes to download and install the latest iOS; this may take 15 minutes before it will exit the “connect to iTunes” screen.

What If HT201263 Apple Support Article Cannot Help You?

If the restore or update method shared in the Apple Support Article HT201263 is not helpful to you, there is an authentic third-party tool called iMyFone LockWiper that can help you. iMyFone LockWiper is a tool used to unlock iPhone and iPad screen locks and remove Apple ID/iCloud account from iOS devices. It is most useful in unlocking iOS devices especially when Apple Support solutions do not work.

More so, beyond the primary functions of LockWiper, it offers numerous secondary features. If your device’s screen is stuck on Apple logo for several minutes with no progress bar, or iTunes can’t recognize your device, you can use LockWiper to restore the iPhone or iPad to normal mode.

lockwiper unlock iPhone passcode

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Key Features of iMyFone LockWiper:

  • Fix iPhone if the device’s screen is stuck on Apple logo for several minutes with no progress bar.
  • Fix iPhone when iTunes doesn’t recognize your device or says it’s in recovery mode.
  • Remove Apple ID or iCloud account without a password.
  • Bypass iPhone screen locks, restriction locks, and other locks even on disabled, broken screen, or locked devices.
  • Complete self-service that is easy to use and highly affordable to acquire.

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Steps to unlock your device using LockWiper:
Step 1. Launch iMyFone LockWiper on your computer and choose “Unlock Screen Passcode” mode and click “Start” to begin the process.

unlock screen passcode

Step 2. Connect your iOS device to your computer via USB cable, then click “Next”.

click next

Step 3. Choose the Firmware version provides and click “Download”. Verify the firmware package and click “Start to Extract” and wait for it to complete.

extract firmware

Step 4. Click ‘Start Unlock” to begin the unlocking process. Read the notice carefully, and enter “000000” and click “Unlock”.

start unlock


Some Tips for iPhone Users

If you’ve encountered some error while updating or restoring your iOS device on iTunes, you can follow these tips to fix the issue:

  • Update your iTunes to the latest version.
  • Check your internet connectivity.
  • Disable your Windows Firewalls, security software, or antivirus software.
  • Check your USB cable, port, and connections.
  • Use iMyFone TunesFix to repair your iTunes and fix all iTunes issues and errors.