Of all iPhone 11 security features, Face ID is one of the tightest. It is not only secure, but it’s also the easiest to use –look at your phone, and that’s it. No remembering of PINs, passwords, or patterns. Apart from unlocking your iPhone lock screen, Face ID also makes for seamless payments. Look at the screen, and that mere action confirms your payment.

What to do if you can’t unlock your iPhone due to the face ID issue? Read this article to the end to learn how to fix the issue of iPhone 11 Face ID not working.

Part 1. Reasons that Caused iPhone 11 Face ID Not Working Issue

Due to some reasons, Face ID may stop working for your device, and a few things can cause this. If your Face ID feature suddenly stops working, then you can be sure that it’s because of one of the following reasons:

1Faulty camera:
Face ID works its magic with the help of your iPhone front camera, so if the camera malfunctions, it will affect Face ID. Faults in cameras could be as a result of a smudged or cracked camera screen, buggy camera software, or bad lenses.

2Bugged software:
If the camera is working correctly, then the problem could be from the software. Software issues come from errors in the code, internal bugs, or things as simple as not properly shutting down.

3Your face changed:
The iPhone might not recognize your face because it has changed. This sounds weird, but it’s true. New bruises, for instance, can make you unrecognizable by Face ID.

4Face mismatch:
Glasses, makeup, hats, tattoos, and other accessories can cause your real-time Face ID picture not to make the one saved in Face ID.

5Update installed incorrectly:
Face ID is relatively new, and new apps and features have compatibility issues with other software. Apple rolls out updates frequently for this feature. Since the updates come all the time, update installation errors are common. This glitch can lead to iPhone 11 Face ID not working.

Part 2. How to Unlock iPhone 11 When Face ID Not Working

What if you can’t even remember the passcode of your iPhone when face ID not working? How can you unlock your iPhone 11 when face ID not working? Thankfully, Face ID not working is a common issue, and with the right tool and guidance, you can fix it and unlock your iPhone 11 within minutes. The most popular and best tool used for repairing Face ID is iMyFone LockWiper – this tool fixes the issue of Face ID not working within minutes, and don’t worry about how to use it.

lockwiper unlock iPhone passcode

1,000,000+ Downloads

  • Fix iPhone 11 face ID not working issue and unlock your iPhone without passcode.
  • It completely repairs Face ID, and then you can set a new face after the operation.
  • Also support to remove screen lock like 4/6digit passcode, touch ID with ease.
  • Support remove Apple ID/iCloud account completely without password.
  • No need for technical skills to use this app. It’s that easy to use.

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Follow the steps below to fix the iPhone 11 face ID not working issue and unlock your iPhone now.

Step 1: After installing LockWiper, launch it. The home screen displays the modes it supports. From here, select “Unlock Screen Passcode” by clicking on it. Then, hit “Start” to commence.

remove iphone screen lock

Step 2: Next, connect your iPhone to the computer and wait for the program to detect it. If the detection fails, please put the iPhone into DFU/Recovery mode manually to allow LockWiper to identify it.

connect idevice to pc

Step 3: When the iPhone 11 is detected, it’s time to download the firmware package that will be flashed to it. select the firmware version now and then hit “Download.”

dfu mode

Step 4: This will make the program download and verify the package. Following successful verification, click “Start to Extract” and wait till it finishes.

download firmware package

Step 5: Click the “Start to Unlock” button and confirm that your iPhone is connected firmly throughout the operation. When asked, enter “000000” to grant LockWiper requested privileges, and then hit “Unlock” to put your iPhone into recovery mode.

verify firmware package

Step 6: When you do this, wait a couple of minutes, and your iPhone will restart so you can set a new face ID.

verification success

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Part 3. Basic Solutions to Fix iPhone 11 Face ID Not Working Issue

I recommend iMyFone LockWiper for repairing iPhone 11 Face ID, but you have other options also if you still can access the settings on your phone. Although they may not be as efficient or have the features that LockWiper has, they also work for most situations. In this section, we will explore five more methods to fix the iPhone 11 Face ID not working problem.

Method 1 – Force Restart the iPhone

iPhone 11’s Face ID can malfunction from general use; the mere presence of an incompatible app can cause issues. Also, Face ID may not work because of a software glitch. For all these straightforward problems, force-restarting the iPhone is the go-to solution. To force restart your device, press Volume Up and then Volume Down while holding down the Power button. Hold all the buttons down until you see the Apple logo.

Method 2 – Retrain your Face for Face ID

If restarting your iPhone also does not solve the problem of your iPhone 11 Face ID not working, that being ruled out, you can go to Face ID and recapture your face. Face ID might not have worked because of lighting that’s different from that of the face it captured.

Method 3 – Check Settings of iPhone 11 Face ID

If you thought that iPhone 11 Face ID not working was annoying, wait till you resolve the issue and find out that it was caused by something as simple as enabling a setting on Face ID. Navigate to the Settings menu on Face ID and confirm that the toggle switch is activated.

Method 4 – Update Your Device

Apple releases many device updates to fix known bugs and errors. The issue of iPhone 11 Face ID not working could be a problem that Apple has fixed in an update. So, if the first three methods no work, use iTunes to check if there is an update available for your device.

Method 5 – Perform a Factory Reset

Finally, if the above four methods do not repair your Face ID feature, you can resort to performing a factory reset. Factory resets bring your device to its original state with no settings, apps, media, and other data. The completely resets the iPhone and in the process, repairs all software issues, including iPhone 11 Face ID not working. You can run the factory restore from the Settings app of your iPhone or using a third-party tool.


Face ID significantly improves your iPhone experience. If your iPhone 11 Face ID not working and you can’t unlock your iPhone 11, the easiest way is to make use of iMyFone LockWiper. It works ten out of ten times, but on the rare occasion that it doesn’t, or you do not want to use it, five other methods were explored. Even if you are not currently experiencing this issue, you can bookmark this page for when it comes handy.

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