Outlook keeps crashing is one of the most annoying Outlook-related issues. This issue has been reported by users using different versions of Outlook, including Outlook 2010, 2013, 2016, 2019 and even Exchange Online. Fortunately, there are some effective ways to fix this issue. Read on to learn about them.

How to Fix Outlook 2019/2016/2013/2010/365 Keeps Crashing?

Outlook Keeps Crashing? Fix with iMyFone ScanOutlook

Most issues related to Microsoft Outlook occur due to the corruption of Outlook data file. As such, you can solve the problem quite easily by simply repairing the corrupted file. There are professional Outlook repair tools that can help you in this regard. iMyFone ScanOutlook is one of the best.

iMyFone ScanOutlook is compatible with all Outlook versions, and has a very high success rate when it comes to repairing Outlook PST and OST files. It is suitable for beginners so even if you are not tech-savvy, you can use this tool to easily fix the Outlook crashing problem.


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Key Features:

  • Scan and repair corrupted Outlook data files and fix common Outlook issues within minutes.
  • Repair damaged PST and OST files as well as recover valuable data from them selectively.
  • You can basically recover all items from the damaged Outlook data files. These include contacts, attachments, emails, tasks, notes, and more.
  • Export the recovered items in various file formats e.g. PDF, MSG, PST, RTF, EML, etc.

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Steps to Repair Outlook Via ScanOutlook

Step 1. Launch ScanOutlook on your PC. The tool will automatically find and load Outlook data files. From those files, select the one that you wish to repair. Alternatively, you can also manually search and select the corrupted file.

select default pst ost

Step 2. After choosing the Outlook data file that you want to repair, click on the Repair button to start the repairing process.

start to repair

Step 3. Once the repairing process is complete, preview and select the items in the file that you wish to export and then use the 'Export Selected' button. Then, click the Export button to start the exporting process.

export completed

Step 4. After exporting, you'll find your Outlook can work normally!

Investigate Possible Issues Caused by Add-Ins

The issue of random Outlook crashing can be caused by Add-Ins. Outlook Add-Ins usually help enhance the user-experience but sometimes due to incompatibility or other reasons, they can cause the software to crash.

Follow these instructions to troubleshoot issues caused by Outlook Add-Ins:

Step 1. Close Outlook if it is open.

Step 2. Use the Start menu or press Window logo + R keys to open a Run dialog box.

Step 3. Once it is launched, input Outlook /safe in the textbox and then click OK. This is likely to fix the issue of crashing.


Step 4. If the issue is fixed, launch Outlook and navigate to File > Options > Add-Ins.

Step 5. Then find and select COM Add-ins. After that click on the Go button.


Step 6. Next, clear all the checkboxes in the list and then click on the OK button to save your settings.

Step 7. Restart Outlook. The problem should be fixed now.

Run Outlook Diagnostics

If the above-mentioned method didn't fix the Outlook keeps crashing problem, then it is recommended that you run Outlook Diagnostics Tool. This utility is designed to scan and fix common issues related to Outlook.

Step 1. Download the Outlook Diagnostics Tool from Microsoft's official website and run it.

Step 2. Once the tool is launched, it will automatically scan and attempt to fix the issue.

Step 3. If the problem is not solved, then launch Microsoft SaRA or Support and Recovery Assistant for Office 365.


Step 4. Once it is launched, choose Outlook and then click on the Next button.

Step 5. Now choose the option related to the crashing issue. SaRA will run some diagnostic checks and provide solutions once the scan is completed. You can then try the suggested fixes to solve the problem.

If the problem is still not solved, then it is recommended that you run SaRA Advanced Diagnostics. This advanced tool uses the detailed information about your MS Outlook installation and then provides the solutions to the detected problems. You can also upload the scan results to Microsoft to request a Support call.

  • Download Outlook Advanced Diagnostics Tool from Microsoft's official website and run it.
  • Wait for it to scan and provide solutions. Then try the fixes recommended by the utility to fix Outlook crashing problem.



Outlook keeps crashing problem can be really annoying but fortunately there are several solutions available. Microsoft recommends using their Outlook Diagnostic Tool to scan and fix the problem. However, if it doesn't work, then it is recommended that you use iMyFone ScanOutlook. This tool is capable of fixing most Outlook issues by repairing corrupted or damaged Outlook data files.

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