Please note that our team will be absent from the office for the Spring Festival from February 8th to 17th, 2024. Part of our support team will be on duty these days, but you may not get timely responses due to the large volume of emails. Please rest assured that we will reply to your email as soon as possible when we get back to the office.Thank you for your understanding!
Why doesn't it show that I am a member even though I have purchased the product?
You can contact our online customer service via Chatbot at the bottom right corner to solve this problem as a priority. You can also submit an online form to contact our support team to fix the issue.
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Can I cancel the subscription after purchase?
If purchase the 1-Month Plan, 1-Quarter Plan, or 1-Year Plan, auto-subscription will be enabled.
If you don't want a subscription, you can cancel it on your own. Check here to read the guide.
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