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Refund Request

Need refund or exchange? Fill in the refund request form step by step

Cancel Subscription

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Contact Support

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Sales FAQs

Is it safe to purchase from your website?

Absolutely secure. Your privacy is 100% protected by us when browsing our website, downloading our products and placing an order online.

Can I evaluate your product before purchasing?

Yes. We provide trial version for all our programs, which seldom has functional differences compared with the full version. You can refer to Technical FAQs for further information.

What is your license policy?

We provide four kinds of Licenses: they are 1-Month Plan, 1-Quarter Plan, 1-Year Plan and Lifetime Plan. The differences are the number of devices allowed to be used with the program and available period. Take Data Recovery for iPhone for example, 1-Month Plan supports only one iOS device for 1 month, 1-Year Plan supports only one iOS device for 1 year, while Lifetime Plan allows up to 5, 10, 15, 20 iOS devices or no limitations for lifetime.

Is technical support available for users of trial version products?

Yes. No matter you are users of the trial version products or of the full version, you are free to contact us for support when you encounter any technical problems. You will get a reply within 48 hours on weekdays if you drop us a line on our Community. For frequently asked questions, you can refer to our Technical FAQs and Support Forum.

Can I cancel the subscription after the purchase?

Yes, you can cancel it anytime.
If you paid the order directly by Paypal, there is no auto-renew subscription and there won't be charges in the future. If you click "Proceed to Checkout" to purchase 1-Month, 1-Quarter Plan or 1-Year plan, there will be an auto-subscription. If you don't want a subscription, you can cancel it by your own. Check here to read the guide.

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