Support Center & Contact Us

Our team will be absent from office for National Day from Oct, 1st, 2021 to Oct, 7th, 2021. Part of our support team will be on duty these days, but you may not get timely responses due to the email quantity. Please rest assured we will reply to your email as soon as possible when we get back to the office.

Refund Request

Need a refund or a change? Fill in the simple refund request form

Cancel Subscription

Cancel the auto-subscription service easily

Retrieve Registration Code

Retrieve your registration code with a licensed email or order number

Contact Support

Submit an online form to contact our support team

Sales FAQs

Is it safe to purchase products from your website?

Yes, it's absolutely safe. Our website is secure and your privacy is 100% guaranteed. We protect you when you browse through our website, download our products, or place an order online.

Can I evaluate your product before purchase?

Yes, we provide a trial version for all our programs, and each of them seldom has functional differences when compared to the full version. You can refer to the Technical FAQs for further information.

What is your license policy?

We provide four kinds of licenses: they are 1-Month Plan, 1-Quarter Plan, 1-Year Plan, and Lifetime Plan. They are differed by the number of devices supported and the available period of the program. For example, take Data Recovery for iPhone: the 1-Month Plan supports only one iOS device for 1 month, the 1-Year Plan supports only one iOS device for 1 year, while Lifetime Plan allows up to 5, 10, 15, 20 iOS devices or no limitations for lifetime.

Is customer support available for users of trial version of your products?

Yes. Regardless of whether you use the trial version or the full version, customer care is always at your beck and call. Please feel free to contact us for assistance if you encounter any technical problems. You will get a reply within 48 hours if you contacted the support team. For frequently asked questions, you can refer to our Technical FAQs and Support Center.

Can I cancel the subscription after purchase?

Yes, you can cancel it anytime.
If purchase the 1-Month Plan, 1-Quarter Plan, or 1-Year Plan, auto-subscription will be enabled.
If you don't want a subscription, you can cancel it on your own. Check here to read the guide.

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