Frequently Asked Questions

Go to the official website of your phone's brand to download the correct driver and install it on your computer. Here we take Samsung as an example.
Step 1. Go to https://www.samsung.com/us/support/ .
Step 2. Select your product type and device name.
Step 3. Click PRODUCT INFO.
click product info
Step 4. Enter product details and click CONFIRM.
enter device information
Step 5. You can see the Software option. Click Download to download the driver for your device.
download driver
Note: If you cannot find your driver, contact Samsung customer service. If you cannot find the driver for your device on the official website of your phone's brand, contact the support team.

Make sure that the data in the customized WhatsApp is what you want to keep.
To avoid data loss, you can back up the WhatsApp data on your Android device with iTransor for WhatsApp first. Then follow the steps below to update the customized WhatsApp to the latest official version.
Step 1. Back up WhatsApp on the Android device to the phone's local storage. Open WhatsApp Settings > Chats > Chat Backup.
access whatsapp backup in chat settings
Step 2. If the backup process and finish directly, confirm the last backup time and move on to step 3.
pross local backup
If the backup screen pop-up, turn off auto backup to Google Drive and then click BACK UP.
turn off google drive backup
Step 3. Uninstall the customized WhatsApp from your device. Download the official WhatsApp from Google Play. Before login the newly installed WhatsApp, make sure you have turned on the storage permission, otherwise, your local backup won't be recognized.
turn on storage permission
Step 4. Log into the WhatsApp, and restore the local backup you just created to the official WhatsApp (see the guide in the screenshot below). Now you have updated the customized WhatsApp to the latest official version.
restore local backup
>> If you are using Xiaomi/Redmi running MIUI 11 and later
Step 1. Go to Settings app > All specs > Find MIUI version and tap it for 7 times > Go back to the Settings screen and find Additional settings.
turn on usb debugging on xiaomi running miui 11 step 1
Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging" and "Install via USB" options as well.
turn on usb debugging on xiaomi running miui 11 step 2
>> If you are using Xiaomi/Redmi running MIUI 6 to MIUI 10
Step 1. Go to Settings app > Find About phone > Tap MIUI version/Android version for 7 times > Go back to the Settings screen and find Additional settings.
turn on usb debugging on xiaomi running miui 6-10 step 1
Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging" and "Install via USB" options as well.
turn on usb debugging on xiaomi running miui 6-10 step 2
>> If you are using Xiaomi/Redmi running MIUI 5 or earlier
Step 1. Go to Settings > About Phone > Tap on the Build number/MIUI version for 7 times to turn on the developer option.
Step 2. Go back to the Settings screen > Developer option, make sure the "Developer options" is turned on, then scroll down to enable the "USB debugging" and the "install via USB" buttons as well.
Connect your device to the computer using the original USB cable. Tap the notification that appears on the drop-down menu and says something like "Connected as a..." or "USB Charge Only". Then you can see USB computer connection options and choose MTP or PTP from the list.
You can also open Settings app and search USB configuration or USB preference in the search bar to see the USB connection options.
USB configuration

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