Common Purchase FAQs

Below are frequently asked questions about pre-sales, payment, and license. If you can't find your answer here, please feel free to contact iMyFone Support Team, we will reply you within 24 hours on weekdays.

Yes. We provide trial version for all our programs, which seldom has functional differences compared with the full version. You can refer to Technical FAQs for further information.
Absolutely secure. Your privacy is 100% protected by us when browsing our website, downloading our products and placing an order online.
Once an order has been validated, our system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc., please go ahead to contact us via Support, all queries will be responded to within 48hrs.
Please kindly understand that order cancellation is not supported once the order is processed successfully. There are accepted circumstances that refunds will be approved, please refer to Refund Policy.
iMyFone software offers a free trial version, so customers can 'test-drive' before deciding to purchase. We strongly suggest you try iMyFone software prior to purchase to avoid wrong ordering.
The following Payment methods are available for our customers:
American Express

We only charge the price as listed on the website, and the extra part of the price is tax fee.
We provide three kinds of Licenses; they are Personal License, Family License and business License. The difference is the number of iOS devices allowed to be used with the program. Take Data Recovery for iPhone for example, Personal License supports only one iOS device while Family License allows up to five iOS devices and business License has no limitations.
The software is only allowed to run on one computer at a time. That is to say, you can install the software on your desktop PC and laptop, but the program can’t work together simultaneously. Below is our license policy for your reference.
Installation of the full version program under Personal License is limited to one single personal computer owned by or under control of the licensee plus one additional computer of the same owner, e.g. you have a working computer and a personal computer at home, or a desktop computer and laptop one. Please remind that in a certain time only one of the copies of the program can be in use on the equipment.
Life-time free support and upgrade service is provided for customers who have purchased full version products. If upgrading the program needs you to input a new registration code, our support team will reply as soon as possible after you contact us with the order details.
Please note: free items including giveaway licenses don’t support free lifetime upgrades and lifetime customer service.
iMyFone has many partners, and you may have a chance to get our programs from them. However, we can’t guarantee that their servers are as secure as ours. Please always pay attention to the security of websites when you place an order. If you are suspicious of the websites authority, please contact us to check.
This can happen when one of the following situations occurs.
1. There was a failed purchase before the validated order, and it was charged as well. In this case, you are suggested to contact the bank to remove this charge.
2. It seems to be a double charge while this is the difference of displaying online statement. Pre-authorization and split settlements might appear as separate items when you are viewing an online statement, however you have not been charged twice. The pre-authorization will expire once the payment is confirmed, but it can seem different before that
3. There is possibility that you click the payment button twice when confirming the payment or there is page refresh in the process of submitting the order details.
Yes. No matter you are users of the trial version products or of the full version, you are free to contact us for support when you encounter any technical problems. You will get a reply within 48 hours on weekdays if you drop us a line on our Community. For frequently asked questions, you can refer to our Technical FAQs and Support Forum.
With different ways to contact our support team, you are suggested to send feedbacks on our Community. You are advised to give detailed information for us to handle your inquiry, such as error messages, your operation steps, and system information. All queries will be replied within 48 hours on weekdays.