Frequently Asked Questions

Sales FAQs

For personal use, we provide 1 Month plan/1 Quarter plan/1 Year plan for 1 mobile device and Lifetime License for 5 mobile devices. License can be used on 1 Win/Mac. You can also find more customized licenses/business plans on each product purchasing page.

Situation 1:

If the product you purchased needs an account ID and password to log into to activate, then it is a membership product. You can cancel the subscription with the following steps by yourself in the iMyFone Memeber Center.

Step 1. Please log into the iMyFone Member Center.

log into the iMyFone Member Center

Step 2. Please select My Product, and you will see all the products you purchased.

select My Product

Step 3. Please choose the product that you want to cancel the subscription with and then click Cancel Subscription.

click Cancel Subscription

Step 4. Please click Get, then your account email will receive a verification code.

Get verification code

Verification Code Email

Step 5. Please enter the Verification Code and click Cancel Subscription Now. Then your subscription will be canceled.

 Cancel Subscription Successfully

Situation 2:

If the product you purchased is not a membership product that needs a registration code to activate, then please contact our Customer Service to cancel the subscription for you.

Generally, you will receive an email with the license code within 1 hour. If you could not find it in the mailbox and spam folder, kindly contact us via Support Center attaching the payment receipt, we will reply to you as soon as possible.

iMyFone provides a 30-day Money Back Guarantee. You could refer to here

And you can apply for a refund here:

We suggest you try the whole process again and make sure you take every step right; (Please make sure you download the correct firmware and have enough space on your disk.)Restart and even reinstall the program if necessary.

If it is still not working, you can directly send feedback with the log file and screenshot to us or just contact our customer service via Support Center with detailed information.

Please contact with iMyFone customer service, we will help you change the license code into the correct software that you need.

We only charge the price as listed on the website, and the extra part of the price is the tax fee.

This can happen when one of the following situations occurs.

  1. There was a failed purchase before the validated order, and it was charged as well.
  2. There is a possibility that you click the payment button twice when confirming the payment or there is an internet problem in the process of submitting the order details.

In this case, please contact customer service and we will check and help you solve it.

iMyFone Provides free lifetime updates for most of the products to our registered customers. If you are required to input a new registration code when the products get upgraded, you can contact our Support Team and attach your order information for a quick answer.
Please note free items including giveaway licenses don't contain free lifetime upgrades and support.

iMyFone has many partners and distributors, and you may have a chance to get our programs from them. However, we can’t guarantee that their servers are as secure as ours. Please always pay attention to the potential hazard when you place an order. If you are suspicious of the website's authority, please contact us via Support Center to check.

Yes. Regardless of whether you use the trial version or the full version, customer care is always at your beck and call. Please feel free to contact us for assistance if you encounter any technical problems. You will get a reply within 48 hours if you contact the support team. For frequently asked questions, you can refer to our Technical FAQs.

Yes, it's absolutely safe. Our website is secure and your privacy is 100% guaranteed. We protect you when you browse through our website, download our products, or place an order online.

We accept major mainstream payment methods. You can choose one at your convenience.
PayPal, UnionPay, JCB, Diners Club, Discover, American Express, VISA/MasterCard etc.

100% Safe

Purchase via 256-bit SSL


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