Frequently Asked Questions

Common Questions

Yes, we provide a free trial version for all our programs, and each of them seldom has functional differences when compared to the full version. You can refer to Technical FAQs for further information.
Yes. Regardless of whether you use the trial version or the full version, customer care is always at your beck and call. Please feel free to contact us for assistance if you encounter any technical problems. You will get a reply within 48 hours if you contact the support team. For frequently asked questions, you can refer to our Technical FAQs and Support Center.

You can purchase the product you need from our website, and the registration code will be sent to your licensed email address.

Yes, it's absolutely safe. Our website is secure and your privacy is 100% guaranteed. We protect you when you browse through our website, download our products, or place an order online.

We provide four types of licenses: they are 1-Month Plan, 1-Quarter Plan, 1-Year Plan, and Lifetime Plan. They differ by the number of devices supported and the available period of the program. For example, take Data Recovery for iPhone: the 1-Month Plan supports only one iOS device for 1 month, the 1-Year Plan supports only one iOS device for 1 year, while the Lifetime Plan allows up to 5, 10, 15, 20 iOS devices or no limitations for lifetime.

The following payment methods are available for our customers:
PayPal, Visa, MasterCard, Maestro, JCB, Discover, American Express, Diners, GiroPay, Direct Debit, etc.

Once an order has been validated, our system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc., please go ahead to contact us via Support, all queries will be responded to within 48hrs.

Yes, you can cancel it anytime.
If you pay the order directly by Paypal, there is no auto-subscription and there won't be any charges in the future. If you click "Proceed to Checkout" to purchase the 1-Month Plan, 1-Quarter Plan, or 1-Year Plan, auto-subscription will be enabled. If you don't want a subscription, you can cancel it on your own. Check here to read the guide.

Please kindly understand that order cancellation is not supported once the order is processed successfully. There are accepted circumstances that refunds will be approved, please refer to Refund Policy.

Yes, we have a 30-day money back guarantee if you are in the circumstances that refunds will be approved, please refer to Refund Policy.

There might be something wrong when you copy and paste your licensed email and registration code. As the email and code are case sensitive, you'd better copy and paste the registration email and code directly into the corresponding place. Please do not add an extra symbol and ensure there is no space copied before entering your email and license code correctly.

iMyFone software offers a free trial version, so customers can "test-drive" before deciding to purchase. We strongly advise you to try iMyFone software before purchase to avoid wrong ordering.

Yes. No matter you are users of the trial version products or of the full version, you are free to contact
us for support when you encounter any technical problems. You will get a reply within 48 hours on weekdays
if you drop us a line on our Community. For frequently asked questions, you can refer to our Technical FAQs
and Support Center.

We only charge the price as listed on the website, and the extra part of the price is tax fee.

This can happen when one of the following situations occurs.

  1. There was a failed purchase before the validated order, and it was charged as well. In this case, you are suggested to contact the bank to remove this charge.
  2. It seems to be a double charge while this is the difference between displaying online statements. Pre-authorization and split settlements might appear as separate items when you are viewing an online statement, however you have not been charged twice. The pre-authorization will expire once the payment is confirmed, but it can seem different before that
  3. There is a possibility that you click the payment button twice when confirming the payment or there is page refresh in the process of submitting the order details.

The software is only allowed to run on one computer at a time. That is to say, you can install the software on your desktop PC and laptop, but the program can鈥檛 work together simultaneously. Below is our license policy for your reference.

Installation of the full version program under Personal License is limited to one single personal computer owned by or under control of the licensee plus one additional computer of the same owner, e.g. you have a working computer and a personal computer at home, or a desktop computer and laptop one. Please note that at a certain time only one of the copies of the program can be in use on the equipment.

The number of devices is up to the type of your license. Please check out the license plan you need carefully before purchasing.

Life-time free support and upgrade service is provided for customers who have purchased full version products. If upgrading the program needs you to input a new registration code, our support team will reply as soon as possible after you contact us with the order details.
Please note: free items including giveaway licenses don鈥檛 support free lifetime upgrades and lifetime customer service.

iMyFone has many partners, and you may have a chance to get our programs from them. However, we can鈥檛 guarantee that their servers are as secure as ours. Please always pay attention to the security of websites when you place an order. If you are suspicious of the websites authority, please contact us to check.

With different ways to contact our support team, you are suggested to send feedback via iMyFone Support Form: https://www.imyfone.com/support/contact-support/. You are advised to give detailed information for us to handle your inquiry, such as error messages, your operation steps, and system information. All queries will be replied within 48 hours on weekdays.

  1. Try the whole process again and make sure you take every step right. (Please make sure you download the correct firmware and have enough space on your disk.)
  2. Restart and even reinstall the program if necessary, and then try again all the steps.
  3. Contact the Support Team: you can directly send feedback with the log file and screenshot to them or just contact our customer service via email support@imyfone.com or via our Official Support Website with detailed information.

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