Frequently Asked Questions

Step 1. First use your cable to connect the computer and the mobile phone, try multiple USB ports on the desktop.

Step 2. Change the USB transport from charging only to file transport, and Huawei’s should be changed to (MTP).

Step 3. After finishing the above, check whether the computer can recognize your mobile phone. If it can, you can start the next step. If can't, you need to change the data cable or USB ports.

Step 1. Replace the USB cable or the USB ports of the computer.

Step 2. Check the connection mode of the phone. If it is USB charging mode, please switch to file transfer mode or MTP or PTP mode.

Step 3. Then follow the app guide to turn on USB debugging and continue.


Note: If this still doesn’t work, you may need to install the correct driver for your Android phone.

Your phone may prompt you to grant permission to use this computer. If this is the case, please click "OK/Allow".

If you have turned on USB debugging and connected the computer with a USB data cable, but the computer still does not respond, this may be because our software conflicts with other mobile assistants, and you need to manually exit other mobile assistants.

Make sure that USB debugging is enabled on your Android device. You can find step-by-step instructions for enabling USB debugging here.


Step 1. If you are using LG and Sony devices, please select "Send Image (PTP) mode" to connect to your phone. Then use the USB data cable to connect the Android device to the computer. "

Step 2. Then use the USB data cable to connect the Android device to the computer.

send ftp

Different mobile phones have slightly different opening methods, but they are basically the same. You can refer to the following steps to try:


Step 1. Click the "Settings" icon.

Step 2. Click "About Phone".

Step 3. Click the "version number" 7 times to enter the developer mode.

Step 4. Return to the settings and enter "Developer Options".

Step 5. Turn on "Developer Options" and "USB Debugging".


usb debugging

*For system version 6.0 or above, please turn on "ADB debugging is allowed in charging mode only" first

*If there are "USB Installation" and "USB Debugging (Security Settings)" under "USB Debugging", please enable these two items.

Your phone may prompt you to allow permission to use this computer. If this is the case, please click "OK/Allow".

There are two reasons for this problem:


1. The phone is not turned on to allow installation and operation of unknown sources;

2. Part of the mobile phone installation process requires manual intervention in the installation process. If you do not click install on the phone, the installation cannot be completed(Some Android phones have set permissions and restrictions on the operating system).


Solution:

1. First, you need to enable the installation of unknown sources on your phone.

2. Plug and unplug the phone again, watch the installation prompt that pops up on the phone, and manually install according to the prompt.

Go to the official website of your mobile phone brand to download the correct driver and install it on your computer. Here we take Samsung as an example.


Step 1. Go to https://www.samsung.com/us/support/.

device

Step 2. Choose your product type and device name.

device name

Step 3. Click "Product Information".

Step 4. Enter the product details and click "Download".

device download

Your Android device needs to install the mobile terminal, we will automatically install it for you, and the corresponding permission reminds you to allow it to ensure that the installation is successful.

Step 1. After connecting your Android smartphone to the PC, you can use the interface in social applications.

Step 2. Use the keyboard of the PC to quickly type and send messages.


Step 1. Install MirrorTo App on mobile.

Step 2. Open the floating window permission in the application settings.

Step 3. Click on the keyboard mapping in the desktop program.

Step 4. Add the corresponding key and turn on the key activation switch.

Step 5. Save the key scheme.

Step 1. The newly added buttons may be hidden by the game keyboard menu. After opening the game keyboard, you will see all the options displayed on the floating window. Click the arrow to collapse the menu. You will find the button. Drag and move it to the place where you need to map the key. Enter the key. Save it. Everything is done.

Step 2. Then open the game keyboard, turn on the switch that the key takes effect and save it.

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