Frequently Asked Questions

The biggest difference between the free trial version and the full version is the restriction for use.

In the free trial version, You can only use the basic screen casting function for a limited trial period.

However, after purchasing MirrorTo, you can use virtual keyboard mapping, Enjoy more HD and smoother picture quality for screen casting, And all paid features will be unlocked, including new paid features.

Step 1. Open program, connect your device

Please connect your Android device to PC via USB cable.

connect your device

Step 2. Identify your device

When the system identifies the device, "Choose Your Device" list will appear. Choose the android device you want to connect. If the name of your device does not appear, please check step 3 to select the correct USB transfer method.

(Later in the connection process, the list may appear multiple times. Each time, please choose the same device.)

choose your device

Step 3. USB connection mode

After choosing the device, please open USB debugging according to the guide in the program.

connect to computer

Ensure that the mobile phone's USB connection mode is Media Transfer Protocol (for LG mobile phones, it should be set as Picture Transfer Protocol). The steps to set USB connection mode maybe different among different phone brands. Generally speaking, you can fall out of the notification bar, and then find the USB connection mode option. (Detailed steps can be found in FAQ3)

usb connection mode option

Step 4. Turn on developer options

Different mobile phones have slightly different opening methods, but they are basically the same. You can refer to the following steps to try:

Phone Settings > About Phone > Build number > Tap it 7 times to become developer; (Detailed steps can be found in FAQ4)

turn on developer options

Turn on "Developer Options" and "USB Debugging".Settings > Developer Options > USB Debugging.

usb debugging

Step 5. Allow USB debugging

Confirm "Allow USB debugging" on your mobile phone.

allow usb debugging

Step 6. Start screen casting control

If you are unable to cast the screen successfully, please contact us and we will assist you throughout the process.

screen castiong control

Connect your device to the computer using the original USB cable. Tap the notification that appears on the drop-down menu and says something like "Connected as a..." or "USB Charge Only".

conect to computer

Then you can see USB computer connection options and choose MTP or PTP from the list.

You can also open Settings app and search USB configuration or USB preference in the search bar to see the USB connection options.

usb connection mode option

> If you are using Xiaomi/Redmi running MIUI 11 and later


Step 1. Go to Settings app > All specs > Find MIUI version and tap it for 7 times > Go back to the Settings screen and find Additional settings.

usb debugging of miui11 and later

Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging" and "Install via USB" options as well.

usb debugging and install via usb


> If you are using Xiaomi/Redmi running MIUI 6 to MIUI 10


Step 1. Go to Settings app > Find About phone > Tap MIUI version/Android version for 7 times > Go back to the Settings screen and find Additional settings.

open developer option of miui6

Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging" and "Install via USB" options as well.

developer option


> If you are using Xiaomi/Redmi running MIUI 5 or earlier


Step 1. Go to Settings > About Phone > Tap on the Build number/MIUI version for 7 times to turn on the developer option.

Step 2. Go back to the Settings screen > Developer option, make sure the "Developer options" is turned on, then scroll down to enable the "USB debugging" and the "install via USB" buttons as well.


There are two reasons for this problem:


1. The phone is not turned on to allow installation and operation of unknown sources;

2. Part of the mobile phone installation process requires manual intervention in the installation process. If you do not click install on the phone, the installation cannot be completed(Some Android phones have set permissions and restrictions on the operating system).


Solution:

1. First, you need to enable the installation of unknown sources on your phone.

2. Plug and unplug the phone again, watch the installation prompt that pops up on the phone, and manually install according to the prompt.

Go to the official website of your mobile phone brand to download the correct driver and install it on your computer. Here we take Samsung as an example.


Step 1. Go to https://www.samsung.com/us/support/.

device

Step 2. Choose your product type and device name.

device name

Step 3. Click "Product Information".

Step 4. Enter the product details and click "Download".

device download

Your Android device needs to install the mobile terminal, we will automatically install it for you, and the corresponding permission reminds you to allow it to ensure that the installation is successful.

There are two common conditions:

1. Unable to connect to "XXXXXX" after clicking "screen mirroring".

2. Didn't find your computer name in your phone's screen mirroring list.

If you encounter two conditions above, first go to [control panel] -- [System and security] -- [Windows Defender firewall] -- [open or close Windows Defender firewall], choose to turn off firewall.

windows defender firewall open or close windows defender firewall

Then return back, click "Allow apps to communicate through Windows Defender Firewall" to find [iMyFone MirrorTo] and [Bonjour Service], here you need to check whether "private" and "public" option are chosen, if not, please choose both of them.

allow apps to communicate through windows defender firewall bonjour service

After you have done these above, restart MirrorTo.

Of course, you can also contact our customer service to feedback your problem and the corresponding device model, and we will do our best to assist you.


Bluetooth compatibility

MirrorTo supports PC (Windows 7 and above). For iOS users who need not only screen mirroring but also control phone on PC, the PC needed to be Windows 10 (Version 1803 or later), and have Bluetooth function and support Bluetooth BLE peripherals. Most laptops meet the requirements, but desktops need to be checked.

(1) If you are not sure whether your device is compatible, you can start MirrorTo and select iOS screen casting to check it. If it is incompatible, there will be a prompt immediately after iOS screen casting.

(2) If your desktop don't have Bluetooth function, we have found a Bluetooth for all laptops and desktops. You can purchase a Mini USB Bluetooth Dongle 5.0 Adaptor from website.


Bluetooth connection failure:

If your bluetooth connection is failure, you can follow these steps:

Step 1. Remove Bluetooth pairing from both your phone and computer.

Step 2. Restart MirrorTo, when the Bluetooth pairing window appears on the MirrorTo, you need search for the two same Bluetooth of your computer in your iOS device, and then actively connect it from your iOS devices. (Do not click confirm if the bluetooth connection confirmation box pops up on your computer or mobile phone when you do not operate steps above)

Step 3. If no two bluetooth names are the same, exit bluetooth and try again.

Step 4. If it fails, restart the computer and try again.


Other methods:

Step 1. Search for Lightblue in the mobile app market and download it.

Step 2. Start MirrorTo and enter the Bluetooth connection interface.

Step 3. Start Lightblue Bluetooth connection assistance tool, use it to search for your computer's Bluetooth and connect.

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