Frequently Asked Questions

Refund Policy

Customer satisfaction is always the top priority for iMyFone. We work hard to provide our customers with an
enjoyable experience for both our software and service. If you have any questions or you鈥檙e not satisfied
with any aspect of software or service, please feel free to contact our support team(https://www.imyfone.com/support/contact-support/).
We would love to know how we can improve and offer a satisfactory solution to you.

How to Submit a Refund Request

If you wish to cancel your order, please submit the refund request form(https://www.imyfone.com/support/refund-request/)
with the following information:

  • Product Name;
  • Your Order ID/Reference Number/Transaction ID;
  • The Email Address That You Used to Make the Purchase;
  • The Reason Why You Would Like a Refund.

We will deal with the refund request within 24 hours on business days based on the terms set out below.

Money Back Guarantee

Most iMyFone software offers a free trial version so that you may test the software for yourself before
deciding to purchase. These trial versions allow you to experience the full functionality with limited
trials, or just set a limitation on the final step (for example, for recovery tools, you can view what can
be recovered before the final step), so you can decide if the software is what you need or not before
placing an order.

iMyFone provides a 30-day Money Back Guarantee. We cannot cancel the order after this period has expired
because this is a 'try-before-you-buy' system. Refunds will only be given under this guarantee in the
following circumstances:

Accepted Circumstances

iMyFone offers refunds in the following circumstances within 30 days of the date of purchase. The refund
will be made to the original account that you used to make the payment.

  • Erroneous, inadvertent or unintentional purchase of the optional Extended Download Service (EDS) or
    Registration Backup Service (RBS) made in addition to the product purchase. We will help you contact
    the payment platform to refund the cost of EDS or RBS.
  • In the event that the software purchased has terminal technical problems, and no solution was
    provided within 30 days. In such case, iMyFone will refund the product price if you are unwilling to
    wait for an update.
  • You have purchased the same product twice or purchase two products with similar functions. iMyFone
    will refund the purchase price of one of the products or exchange one product for you.
  • You do not receive registration code within 24 hours after purchase and haven鈥檛 received a timely
    response (within 48 hours) from the iMyFone support team after contacting the support center. In
    this case, iMyFone may cancel the order and offer a refund if you request.
  • You are unaware that it is an auto-renew order and you didn鈥檛 receive the auto-renew notification in
    your email inbox before the auto-renew occurred. You should contact us within 7 days of the
    auto-renewal, and we will offer a refund.
  • You paid twice or more for one product due to technical problems with the payment platform or other
    technical reasons. In this case, iMyFone will only charge once for one product and will refund the
    additional payments.

Once we issue a refund, the corresponding license will be deactivated, and you are required to uninstall the
software and remove it from your computer.

Circumstances of No Refund

We cannot offer a refund in the following circumstances. Depending on these circumstances, we may exchange
the software for you if you don鈥檛 need the one you鈥檝e purchased.

  • A refund request for the product price differences between different regions and sellers.
  • A refund request due to the purchase of a similar product from a different provider.
  • A refund request for intentional repeat purchases of similar products.
  • A refund request that contravenes our sales activity requirements.
  • A refund request due to your mistake and the problem is not product-related. For example, purchase
    of an incorrect program, downloading an incorrect version, not enough available disk storage on your
    computer; you change your mind after the purchase, etc.
  • A refund request due to credit card fraud or unauthorized payment. iMyFone cooperates with
    third-party payment processing services, so we are not able to monitor authorization during payment.
    Please contact your card issuer to resolve the matter. iMyFone is always here to help if we can.
  • A refund request due to misunderstanding or lack of understanding of the products functions and
    capabilities because you failed to read the product description carefully before purchasing.
  • A refund request due to the failure to receive registration code within two hours after placing a
    successful order. iMyFone's system will automatically send a registration email as soon as the
    payment has been received. However, due to internet or system failures, email spam settings, email
    typo, etc., there might be some delay. In this case, you can retrieve the registration code here
    or contact our support center.
  • If, without good cause, you refuse to cooperate with iMyFone support team to troubleshoot the
    problem and apply the solutions provided.
  • A refund request for no reason.

We are always open to receive any suggestion or feedback at any time. We are always willing to talk and will
make every effort to seek the best way to resolve any problems you may have with iMyFone.

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