Frequently Asked Questions

Step 1: Please install and open iMyFone LockWiper (Android) on your computer.
Step 2: Click on the user icon at the upper right corner. The “Register” window will pop up
and ask you to register.

Step 3: Copy and paste your licensed email and registration code there. Click “Register” to
activate it. Now you can enjoy the full functions of LockWiper (Android).
Note: Make sure that there is no space copied at the beginning or the end of the
registration code.

It depends on which function do you use for your device. Using the Remove Google Lock (FRP) mode will erase
all data on your device. However, using the Remove without Data Loss mode of Remove Screen Lock will not
erase any data from your device. (Note: it only supports some models of Samsung devices.)

If your device cannot be recognized by the program, please try the following solutions:
(1) Unplug and re-plug your device. Restart the program and connect again.
(2) Try a different USB port with your original USB cable.
(3) Restart your device and computer, and then connect again.
In general, your device won’t be recognized when your device is in recovery mode. You can click “Click here”
behind “Is your device in recovery mode?”.

The “Remove Google Lock (FRP)” feature now only supports Samsung device, while the “Remove Screen Lock”
feature supports Samsung, LG, Motorola, Huawei, etc.
If you are not sure your device is supported or not, you can download the free trial to check. If you never
receive the message “Your Device Is Not Supported” and you can find your device name from the list, it means
device is supported.
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LockWiper (Android) >>

Yes, that’s what LockWiper (Android) can do for you. It will help you to remove any traces of old Google
account from your phone without password. You can set up your device with a new Google account then.

Actually, it just requires you to have a USB cable to connect your phone to PC and stable internet
connection to download specific package for your device.
In general, you just need to connect your phone to LockWiper (Android) and it will guide you step by step.

You can directly contact our customer support for help: contact support@imyfone.com.

iMyFone LockWiper (Android) can help you remove any types of screen locks like password, PIN, pattern, face
and fingerprint locks.

iMyFone LockWiper (Android) help you unlock the screen lock passcode through only three steps:
1. Connect your device;
2. Download the data package;
3. Remove the screen lock. You just need to follow these steps, and then the program will do the rest for
you.

If there is no information about your device brand or device model, please select the ‘other’ option to
continue.

If you can’t put your device into Recovery mode, please try the following solutions:
(1) Please make sure that you have selected the correct device information at the last step.
(2) If the device information is correct, please try several times following the steps.
(3) If the steps do not match your device, click the “send feedback to us” to submit a feedback.

(1) For sealed mobile devices:
Step 1: Look at the back of your device.
Step 2: Locate the Model Number printed on the back of your device box.

(2) For non-sealed mobile devices:
Step 1: Remove the back cover and the battery.
Step 2: Locate the Model Number printed on the sticker on the battery.
Note: if the model number isn't on the battery, please remove the battery and check behind it, on the phone.

For now, Remove without Data Loss mode only supports Samsung devices. The most important feature of this
mode is that it does not erase the settings and data from your device.

As for the second mode, it supports all Android devices. If your device is not a Samsung device, you can use
this mode to remove the screen lock from your device.

It typically will only take about 5 minutes to complete the whole unlocking process. The speed and stability
of your network are also factors.