Frequently Asked Questions of iMyFone Umate

iMyFone Umate will apply the almost lossless compression technique – JPEG to compress the photos and reclaim more space on your iOS Devices.

"JPEG" is the so-called Joint Photographic Expert Group – the first international standard of image compression. JPEG image compression algorithm does not merely provide good compression performance, but at the same time, has a better reconstruction quality, thus, it makes the lossless compression available. All in all, "JPEG" typically achieves 10:1 compression with little perceptible loss in image quality, which is widely and popularly used in image processing field

In conclusion, by virtue of JPEG technique, iMyFone Umate can safely compress your photos to release up to 75% of your photos' capacity for your iDevice.

Absolutely not! By default, this program will automatically create backups for your photos on your computer. Therefore, you can still get the original photos back if needed.

After Compression, you can back to the Compression interface of iMyFone Umate, in the bottom left corner, click "Open Backup Folder", you can find all your original photos.

  1. Make sure your iOS is supported. iMyFone Umate can support iOS 7.0 and later.
  2. Reconnect your device or use another workable USB cable (the originally USB cable is the best if available to use); then close and restart iMyFone Umate.
  3. Ensure that the latest version of iTunes is installed successfully and it can detect the device. If not, you can go to the link www.apple.com/itunes/ to download and reinstall it.
Yes, you can. One license is available to be used on multiple computers.
If you encounter an error for the first time, please restart the program and try again.
If you encounter the error for several times, please contact us via support form: https://www.imyfone.com/support/contact/, describing your case in details. More information will be greatly helpful for troubleshooting.
Both Basic License and Family License are life-time license and they can have life-time free support and upgrades. The only difference is that the Basic License can only support one iOS device, the Family License support 2-5 iOS devices. If you have more than one iDevice, we suggest you to choose the Family License.
Yes, of course! If you need volume license, please get in touch for more details via iMyFone Support Forum: https://www.imyfone.com/support/contact/, our sales team will get back to you within 48 hours in weekdays.
Yes, we do. iMyFone provides free support for both the trial users and the registered users for any products. If you meet any technical problems when using the trial versions of iMyFone Umate, or you have any difficulty in using or purchasing it, please contact us to submit your queries. Our support team will answer you within 24 hours (working days).
Note: Free (Giveaway) item does not support free lifetime upgrades and lifetime customer service.
Although there are many excellent agents under iMyFone, we still can't promise that they are running secure servers like we are. If our product iMyFone Umate on other site is not secure enough to you, please let us know immediately, and we will double check it accordingly. If true, we will work with our agents and take appropriate action to improve their security. At the meantime, we will often review our agents to make sure that they are following our strict standards on selling.
Contacting iMyFone via the support form: https://www.imyfone.com/support/contact/ is the quickest way to get support. To reply you without delay, please try to submit your case as much detailed and clear as possible, so that we can handle the issue quicker and solve it by one reply to let you get the point.
iMyFone will not ignore any question that submitted to us. We will try our best to solve all technical issues or other problems that you encounter when using our products. Sometimes, we may deal with many questions at one time, so please kindly wait for our reply. We promise that the earliest response will be provided to you!
Third-party apps Junk File Clean-up is only available for iOS 8.2 and below versions for now. And we are trying our best to apply this function to the latest iOS system.
Apple blocked the app sandbox access since iOS 8.3 to improve the security, which means all the third-party file management programs aren’t able to access the directories since iOS 8.3.
Please click the Tools icon (three short lines on the upper right corner) and then click Register. And then fill in your email and the license code. Note: make sure there is no space copied before and after your email and license code.


iMyFone defines the videos whose sizes are over 5MB on your iPhone as large files.
The amount of released space by temporary files clearance is estimated by the used storage on your iPhone when scan your device and the accurate space can only be known after clearance. The estimated figure will be relatively accurate for the first time of using use the program, but after that, it might be not so accurate.
After deleting large files, go back to the Delete Large Files interface of iMyFone Umate, and click "Open Backup Folder" on the bottom left corner, you can find all your selected videos.

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If the available storage space on your iPhone is large, the software might occur abnormity during the process of clearing. And if the available storage reduce after clearing, you can restart the software and reconnect your iPhone to clear the temporary files one more time.
Recently, our website and sever were upgrading for a safer environment and some users got false prompt. We are sorry for the system bug and are working on fix it. To update iMyFone Umate, please go to our product page and click the download button to get the latest version.
The cleaning time iMyFone Umate takes depends on the junk/temporary files and the storage on your iPhone. Generally, the more junk/temporary files on your iPhone, the longer time it will take, especially when iMyFone Umate cleans your iPhone for the first time.
For iDevices with iOS 8.2 and below version, iMyFone Umate can remove temporary files created by both the iOS system itself and the third-party apps.
For iDevices with iOS 8.3 and above, iMyFone Umate can also remove temporary files created by iOS system itself. But for third-party apps' temporary files, we couldn't remove them directly, we free up this part of space by clearing up trash debris.
The popups is from iMyFone Helper. And if you want to delete it, you can go to: C:\Program Files(x86)\iMyFone to delete the whole iMyFone folder and the popups will never show.