iMyFone Umate FAQs

1. Why iMyFone Umate can compress your photos?

iMyFone Umate
will apply the almost lossless compression technique – JPEG to compress the photos and reclaim more space on
your iOS Devices."JPEG" is the so-called Joint Photographic Expert Group – the first international standard
of image compression. JPEG image compression algorithm does not merely provide good compression performance,
but at the same time, has a better reconstruction quality, thus, it makes the lossless compression
available. All in all, "JPEG" typically achieves 10:1 compression with little perceptible loss in image
quality, which is widely and popularly used in image processing field

In conclusion, by virtue of JPEG technique, iMyFone Umate can safely compress your photos to release up to
75% of your photos' capacity for your iDevice.

2. Will My Original Photos Disappear If Using iMyFone Umate?

Absolutely not! By default, this program will automatically create backups for your photos on your computer.
Therefore, you can still get the original photos back if needed.

3. How can I find the photo backups?

After Compression, you can back to the Compression interface of iMyFone Umate, in the bottom left corner,
click "Open Backup Folder", you can find all your original photos.

4. What to do when the connected device is not recognized by iMyFone Umate?

Make sure your iOS is supported. iMyFone Umate can support iOS 7.0 and later.
Reconnect your device or use another workable USB cable (the originally USB cable is the best if
available to use); then close and restart iMyFone Umate.
Ensure that the latest version of iTunes is installed successfully and it can detect the device. If
not, you can go to the link www.apple.com/itunes/ to download and reinstall it.

5. Can I use one license of iMyFone Umate on multiple computers?

Yes, you can. One license is available to be used on multiple computers.

6. What should I do if I encounter an error when using this software?

If you encounter an error for the first time, please restart the program and try again.
If you encounter the error for several times, please contact us via support form: https://www.imyfone.com/company/contact-us/ ,
describing your case in details. More information will be greatly helpful for troubleshooting.

7. What are the differences between Basic License and Family License?

Both Basic License and Family License are life-time license and they can have life-time free support and
upgrades. The only difference is that the Basic License can only support one iOS device, the Family License
support 2-5 iOS devices. If you have more than one iDevice, we suggest you to choose the Family License.

8. Can I buy Volume License like license for 6-10 iOS devices, 10-20 iOS devices etc. for
iMyFone Umate?

Yes, of course! If you need volume license, please get in touch for more details via iMyFone Support Forum:
https://www.imyfone.com/company/contact-us/ , our
sales team will get back to you within 48 hours in weekdays.

9. Do you provide customer support for iMyFone Umate trial users?

Yes, we do. iMyFone provides free support for both the trial users and the registered users for any
products. If you meet any technical problems when using the trial versions of iMyFone Umate, or you have any
difficulty in using or purchasing it, please contact us to submit your queries. Our support team will answer
you within 24 hours (working days).
Note: Free (Giveaway) item does not support free lifetime upgrades and lifetime customer
service.

10. Is it secure to buy the discount iMyFone Umate from websites that aren't yours?

Although there are many excellent agents under iMyFone, we still can't promise that they are running secure
servers like we are. If our product iMyFone Umate on other site is not secure enough to you, please let us
know immediately, and we will double check it accordingly. If true, we will work with our agents and take
appropriate action to improve their security. At the meantime, we will often review our agents to make sure
that they are following our strict standards on selling.

11. How to get a soon reply from iMyFone?

Contacting iMyFone via the support form: https://www.imyfone.com/company/contact-us/ is
the quickest way to get support. To reply you without delay, please try to submit your case as much detailed
and clear as possible, so that we can handle the issue quicker and solve it by one reply to let you get the
point.
iMyFone will not ignore any question that submitted to us. We will try our best to solve all technical
issues or other problems that you encounter when using our products. Sometimes, we may deal with many
questions at one time, so please kindly wait for our reply. We promise that the earliest response will be
provided to you!

12. Why there is not junk file data of third-party apps when I clean up junk files?

Third-party apps Junk File Clean-up is only available for iOS 8.2 and below versions for now. And we are
trying our best to apply this function to the latest iOS system.

13. Why third-party apps’ Junk File Clean-up is only available for iOS 8.2 and below
versions?

Apple blocked the app sandbox access since iOS 8.3 to improve the security, which means all the third-party
file management programs aren’t able to access the directories since iOS 8.3.

14. How to register the program?

Please click the Tools icon (three short lines on the upper right corner) and then click Register. And then
fill in your email and the license code. Note: make sure there is no space copied before and after your
email and license code.

15. What is Large Files?

iMyFone defines the videos whose sizes are over 5MB on your iPhone as large files.

16. Why the actual amount of space saved by clearing temporary files is less than the
estimated data before clearing?

The amount of released space by temporary files clearance is estimated by the used storage on your iPhone
when scan your device and the accurate space can only be known after clearance. The estimated figure will be
relatively accurate for the first time of using use the program, but after that, it might be not so
accurate.

17. How can I open my large files' backups?

After deleting large files, go back to the Delete Large Files interface of iMyFone Umate, and click "Open
Backup Folder" on the bottom left corner, you can find all your selected videos.

18. What should I do when the software occur abnormity during clearing temporary files and
my available storage space reduce after that?

If the available storage space on your iPhone is large, the software might occur abnormity during the
process of clearing. And if the available storage reduce after clearing, you can restart the software and
reconnect your iPhone to clear the temporary files one more time.

19. Why there is update prompt but I cannot click it and update the program?

Recently, our website and sever were upgrading for a safer environment and some users got false prompt. We
are sorry for the system bug and are working on fix it. To update iMyFone Umate, please go to our product
page and click the download button to get the latest version.

20. Why the cleaning time is so long when using iMyFone Umate to clean junk files and
temporary files?

The cleaning time iMyFone Umate takes depends on the junk/temporary files and the storage on your iPhone.
Generally, the more junk/temporary files on your iPhone, the longer time it will take, especially when
iMyFone Umate cleans your iPhone for the first time.

21. How iMyFone Umate clearing up temps files for iOS Device?

For iDevices with iOS 8.2 and below version, iMyFone Umate can remove temporary files created by both the
iOS system itself and the third-party apps.
For iDevices with iOS 8.3 and above, iMyFone Umate can also remove temporary files created by iOS system
itself. But for third-party apps' temporary files, we couldn't remove them directly, we free up this part of
space by clearing up trash debris.

Frequently Asked Questions

iMyFone Umate