Frequently Asked Questions

With iTransor for WhatsApp, you can easily solve your WhatsApp problems like below:

1. Transfer WhatsApp between Android and iPhone;
2. Back up WhatsApp on Android and iPhone to a computer;
3. Restore WhatsApp backup to iPhone and Android devices;
4. Export WhatsApp backup to HTML and CSV/XLS.

You can use the trial version to back up your WhatsApp data as well as to view the backup. The full version lets you transfer WhatsApp, restore it to a device, and export backups to a computer.

Yes, it is completely safe to use iTransor for WhatsApp. iMyFone complies with GDPR and other data processing regulations. All your data will only be stored or processed on your computer, which keeps them safe.

The time depends on how much WhatsApp data you need to transfer, backup, restore, or export. It can be several minutes to more than an hour.

No, the other data on your devices will not be influenced.

You don't need to uninstall and reinstall WhatsApp using iTransor for WhatsApp, but the WhatsApp data on your device will be replaced with the data in the backup. If you want to merge the data in the backup with the data on your device, use iTransor.

Go to the official website of your phone's brand to download the correct driver and install it on your computer. Here we take Samsung as an example.
Step 1. Go to https://www.samsung.com/us/support/.
Step 2. Select your product type and device name.
Step 3. Click PRODUCT INFO.

Step 4. Enter product details and click CONFIRM.

Step 5. You can see the Software option. Click Download to download the driver for your device.

Note: If you cannot find your driver, contact Samsung customer service. If you cannot find the driver for your device on the official website of your phone's brand, contact the support team.

Make sure that the data in the customized WhatsApp is what you want to keep.
To avoid data loss, you can back up the WhatsApp data on your Android device with iTransor for WhatsApp first. Then follow the steps below to update the customized WhatsApp to the latest official version.
Step 1. Back up WhatsApp on the Android device to the phone's local storage. Open WhatsApp Settings > Chats > Chat Backup.

Step 2. If the backup process and finish directly, confirm the last backup time and move on to step 3.

If the backup screen pop-up, turn off auto backup to Google Drive and then click BACK UP.

Step 3. Uninstall the customized WhatsApp from your device. Download the official WhatsApp from Google Play. Before login the newly installed WhatsApp, make sure you have turned on the storage permission, otherwise, your local backup won't be recognized.

Step 4. Log into the WhatsApp, and restore the local backup you just created to the official WhatsApp (see the guide in the screenshot below). Now you have updated the customized WhatsApp to the latest official version.

>> If you are using Xiaomi/Redmi running MIUI 11 and later
Step 1. Go to Settings app > All specs > Find MIUI version and tap it for 7 times > Go back to the Settings screen and find Additional settings.

Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging" and "Install via USB" options as well.

>> If you are using Xiaomi/Redmi running MIUI 6 to MIUI 10
Step 1. Go to Settings app > Find About phone > Tap MIUI version/Android version for 7 times > Go back to the Settings screen and find Additional settings.

Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging" and "Install via USB" options as well.

>> If you are using Xiaomi/Redmi running MIUI 5 or earlier
Step 1. Go to Settings > About Phone > Tap on the Build number/MIUI version for 7 times to turn on the developer option.
Step 2. Go back to the Settings screen > Developer option, make sure the "Developer options" is turned on, then scroll down to enable the "USB debugging" and the "install via USB" buttons as well.

Connect your device to the computer using the original USB cable. Tap the notification that appears on the drop-down menu and says something like "Connected as a..." or "USB Charge Only". Then you can see USB computer connection options and choose MTP or PTP from the list.
You can also open Settings app and search USB configuration or USB preference in the search bar to see the USB connection options.

We promise that the customized WhatsApp is totally safe.
It is hard for Android users to transfer WhatsApp directly. No other tools can do it. Our customized WhatsApp is almost the same as the official version.
We just added code to change the way of reading and writing the WhatsApp data on your device so that the data can be backed up to a computer or transferred to another device. The entire process is performed on users’ mobile devices. We do not collect any data.
Therefore it is 100% safe to use our customized WhatsApp.