Frequently Asked Questions

In general, you can use the membership benefits after you have purchased the product. In a few cases, it will take about 30 minutes for the membership benefits to sync to your account due to a certain delay in App store/Google Play debit notification.

You can contact our online customer service via Chatbot at the bottom right corner to solve this problem as a priority. You can also submit an online form to contact our support team to fix the issue.
With iMyTrans, you can easily solve your WhatsApp problems like below:

  1. Transfer WhatsApp between Android and iPhone;
  2. Back up WhatsApp on Android and iPhone to a computer;
  3. Restore WhatsApp backup to iPhone and Android devices;
  4. Export WhatsApp backup to HTML and CSV/XLS.

You can use the trial version to back up your WhatsApp data as well as to view the backup. The full version lets you transfer WhatsApp, restore it to a device, and export backups to a computer.
Yes, it is completely safe to use iMyTrans. iMyFone complies with GDPR and other data processing regulations. All your data will only be stored or processed on your computer, which keeps them safe.
The time depends on how much WhatsApp data you need to transfer, backup, restore, or export. It can be several minutes to more than an hour.
No, the other data on your devices will not be influenced.
You don't need to uninstall and reinstall WhatsApp using iMyTrans, but the WhatsApp data on your device will be replaced with the data in the backup. If you want to merge the data in the backup with the data on your device, use iTransor .

Go to the official website of your phone's brand to download the correct driver and install it on your computer. Here we take Samsung as an example.
Step 1. Go to https://www.samsung.com/us/support/ .
Step 2. Select your product type and device name.
Step 3. Click PRODUCT INFO.
click product info
Step 4. Enter product details and click CONFIRM.
enter device information
Step 5. You can see the Software option. Click Download to download the driver for your device.
download driver
Note: If you cannot find your driver, contact Samsung customer service. If you cannot find the driver for your device on the official website of your phone's brand, contact the support team.

Make sure that the data in the customized WhatsApp is what you want to keep.
To avoid data loss, you can back up the WhatsApp data on your Android device with iMyTrans first. Then follow the steps below to update the customized WhatsApp to the latest official version.
Step 1. Back up WhatsApp on the Android device to the phone's local storage. Open WhatsApp Settings > Chats > Chat Backup.
access whatsapp backup in chat settings
Step 2. If the backup process starts directly, confirm the last backup time when finished and move on to step 3.
pross local backup
If the backup interface shows up, make sure the status of "Back up to Google Drive" is "Never", then click BACK UP.
turn off google drive backup
Step 3. Uninstall the customized WhatsApp from your device (Keep the local data when uninstalling). Download the official WhatsApp from Google Play. Before login the newly installed WhatsApp, make sure you have turned on the storage permission, otherwise, your local backup won't be recognized.
turn on storage permission
Step 4. Log into the WhatsApp, and restore the local backup you just created to the official WhatsApp (see the guide in the screenshot below). Now you have updated the customized WhatsApp to the latest official version.
restore local backup

>> If you are using Xiaomi/Redmi running MIUI 11 and later
Step 1. Go to Settings app > All specs > Find MIUI version and tap it for 7 times > Go back to the Settings screen and find Additional settings.
turn on usb debugging on xiaomi running miui 11 step 1
Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging", "Install via USB" and "USB debugging (Security settings)" options as well.
turn on usb debugging on xiaomi running miui 11 step 2
>> If you are using Xiaomi/Redmi running MIUI 6 to MIUI 10
Step 1. Go to Settings app > Find About phone > Tap MIUI version/Android version for 7 times > Go back to the Settings screen and find Additional settings.
turn on usb debugging on xiaomi running miui 6-10 step 1
Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging", "Install via USB" and "USB debugging (Security settings)" options as well.
turn on usb debugging on xiaomi running miui 6-10 step 2
>> If you are using Xiaomi/Redmi running MIUI 5 or earlier
Step 1. Go to Settings > About Phone > Tap on the Build number/MIUI version for 7 times to turn on the developer option.
Step 2. Go back to the Settings screen > Developer option, make sure the "Developer options" is turned on, then scroll down to enable the "USB debugging" and the "install via USB" buttons as well.

Connect your device to the computer using the original USB cable. Tap the notification that appears on the drop-down menu and says something like "Connected as a..." or "USB Charge Only". Then you can see USB computer connection options and choose MTP or PTP from the list.
You can also open Settings app and search USB configuration or USB preference in the search bar to see the USB connection options.
USB configuration

We promise that the customized WhatsApp is totally safe.
It is hard for Android users to transfer WhatsApp directly. No other tools can do it. Our customized WhatsApp is almost the same as the official version.
We just added code to change the way of reading and writing the WhatsApp data on your device so that the data can be backed up to a computer or transferred to another device. The entire process is performed on users’ mobile devices. We do not collect any data.
Therefore it is 100% safe to use our customized WhatsApp.

Due to the MDM lock enabled on your device, many functions of the device, including data transfer, are restricted. iMyTrans is a tool used for data transfer and management, and the MDM lock will prevent iMyTrans from accessing data on the device. To use iMyTrans, you'll need to turn off MDM first.

Because Auto Blocker feature might have been turned on automatically. It is a new security feature introduced by Samsung as part of their One UI 6 update.

Keeping Auto Blocker on may restrict the iMyTrans transfer, backup, or restore process. We recommend turning it off when using iMyTrans. Here's how to do it:

  1. Tap Settings
  2. Tap Security and Privacy
  3. Turn off Auto Blocker

turn off samsung auto blocker

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