You can contact our online customer service via Chatbot at the bottom right corner to solve this problem as a priority. You can also submit an online form to contact our support team to fix the issue.
- Transfer WhatsApp between Android and iPhone;
- Back up WhatsApp on Android and iPhone to a computer;
- Restore WhatsApp backup to iPhone and Android devices;
- Export WhatsApp backup to HTML and CSV/XLS.
Step 1. Go to https://www.samsung.com/us/support/ .
Step 2. Select your product type and device name.
Step 3. Click PRODUCT INFO.
Step 4. Enter product details and click CONFIRM.
Step 5. You can see the Software option. Click Download to download the driver for your device.
Note: If you cannot find your driver, contact Samsung customer service. If you cannot find the driver for your device on the official website of your phone's brand, contact the support team.
To avoid data loss, you can back up the WhatsApp data on your Android device with iMyTrans first. Then follow the steps below to update the customized WhatsApp to the latest official version.
Step 1. Back up WhatsApp on the Android device to the phone's local storage. Open WhatsApp Settings > Chats > Chat Backup.
Step 2. If the backup process starts directly, confirm the last backup time when finished and move on to step 3.
If the backup interface shows up, make sure the status of "Back up to Google Drive" is "Never", then click BACK UP.
Step 3. Uninstall the customized WhatsApp from your device (Keep the local data when uninstalling). Download the official WhatsApp from Google Play. Before login the newly installed WhatsApp, make sure you have turned on the storage permission, otherwise, your local backup won't be recognized.
Step 4. Log into the WhatsApp, and restore the local backup you just created to the official WhatsApp (see the guide in the screenshot below). Now you have updated the customized WhatsApp to the latest official version.
Step 1. Go to Settings app > All specs > Find MIUI version and tap it for 7 times > Go back to the Settings screen and find Additional settings.
Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging", "Install via USB" and "USB debugging (Security settings)" options as well.
>> If you are using Xiaomi/Redmi running MIUI 6 to MIUI 10
Step 1. Go to Settings app > Find About phone > Tap MIUI version/Android version for 7 times > Go back to the Settings screen and find Additional settings.
Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging", "Install via USB" and "USB debugging (Security settings)" options as well.
>> If you are using Xiaomi/Redmi running MIUI 5 or earlier
Step 1. Go to Settings > About Phone > Tap on the Build number/MIUI version for 7 times to turn on the developer option.
Step 2. Go back to the Settings screen > Developer option, make sure the "Developer options" is turned on, then scroll down to enable the "USB debugging" and the "install via USB" buttons as well.
You can also open Settings app and search USB configuration or USB preference in the search bar to see the USB connection options.
It is hard for Android users to transfer WhatsApp directly. No other tools can do it. Our customized WhatsApp is almost the same as the official version.
We just added code to change the way of reading and writing the WhatsApp data on your device so that the data can be backed up to a computer or transferred to another device. The entire process is performed on users’ mobile devices. We do not collect any data.
Therefore it is 100% safe to use our customized WhatsApp.
Because Auto Blocker feature might have been turned on automatically. It is a new security feature introduced by Samsung as part of their One UI 6 update.
Keeping Auto Blocker on may restrict the iMyTrans transfer, backup, or restore process. We recommend turning it off when using iMyTrans. Here's how to do it:
- Tap Settings
- Tap Security and Privacy
- Turn off Auto Blocker
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