Frequently Asked Questions

With iMyFone D-back, you can easily get back lost Notes, Photos, Videos, Messages, Contacts, Call History, Safari History, Voice Memos, WhatsApp, and other important files from your iOS device in minutes.

Call history and Safari History are only supported for iOS 12 and below version due to Apple's privacy policy.

No; but it is possible to regain this data from an iTunes/iCloud backup.

No, We are sorry to tell you that the data cannot be recovered directely from a iPhone like this . Cause your iPhone can't trust the computer where you install the program.

But you can try standard mode to fix your iPhone without data loss.

The main difference between the free trial version and the full version is the free trial version will only allow you to scan the iOS device to preview the lost data. It's a good chance to see whether our program suits your needs.

While in the full version, you can fully use all features of iMyFone D-back. With it, you can preview all your deleted data and recover it selectively.

No, iMyFone D-Back is a desktop app running on PC or Mac, so it cannot be installed on an iPhone or iPad. Please pay attention to choose the version(Mac version or Windows version) that matches your computer when purchasing.

Yes, iMyFone is a company that has served around 2 million customers from over 100 countries. iMyFone D-back is safe enough and can be downloaded without any concerns. It is recommended not only because of its powerful function, but also due to its security.

Only under the circumstances that you have the password to decrypt the software can iPhone Data Recovery work.

For now, in order to keep the data on iOS devices safe, iMyFone D-back won’t transfer data back to iOS devices to avoid any data overwriting.

Please confirm that the available space on the disk where the program installed(or on your Mac) is more than the space which has been used on your iPhone. For example, if you have an iPhone which is 128GB and you have used 80GB space on it, you should make sure the available space on the disk where the program installed(or on your Mac) is more than 80GB.

The reason for encountering this error code is that our software failed to scan to obtain your device data. Please contact customer service staff to handle it for you. It will be better to send us the whole log files with the feedback.

For Windows users:

  1. Click the feedback icon on the right upper corner of the interface.
  2. Enter the details and tick “Attach Log Files”, then click Submit.

Seed Feedback from D-back Windows version

For Mac users:

  1. Click Help on the upper left corner on your Mac and choose Feedback.
  2. Input the details and choose “Attach Log Files”, then tap Submit.

Seed Feedback from D-back Mac version

It is certainly because you have continued to use the device after data loss, which caused new data to overwrite the old one. Please do not use your iPhone continuously after data is deleted.

We offer free trial version before purchasing. What you can recover with full version is the same with what you can view with trial version.

Unlock your iPhone, and you will see "Trust This Computer" dialog appears on your iPhone, please click the "Trust" option. Or Re-connect your iPhone via the right USB.

This occurs when all the message string and contacts were deleted at the same time, and in the process of recovering text messages, the contact information and date may not match perfectly especially when the contacts were not restored before SMS. However, all the messages can be found, under "Unknown" section or other phone number strings.

If your backup is large, it takes time for the device to load data, so wait for a moment and try again.

If you have trusted the computer on which iMyFone D-Back is working, from the iOS device, and the iOS device hasn't been restarted since that, iMyFone D-Back can probably connect with the device and recover data from it. Even if the program cannot connect with the locked iOS device, it can help recover data from iTunes/iCloud backups.

This can happen if you double click the software after saving it on your Mac instead of installing iMyFone D-Back in your Applications folder. To solve this problem, you need to duplicate the software in the Applications folder and run the program after installation.

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First, make sure that your device has finished all the settings and has entered the iOS system. Then check if the data is loaded on your device completely, as it takes some time to restore large iCloud Backup.

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