Frequently Asked Questions

If you failed to download or install iMyFone D-Back for Android from our official website, please download
and install the latest D-Back for Android here:

https://download.imyfone.com/imyfone-android-data-recovery_setup.exe

The trial version allows you to scan data stored in your Android device and preview the recoverable data. If
there are files you want to get back, you need to purchase the full version to recover them.

No. If your device model is not found in the list, then your phone is not supported now. If you continue to
use this program, there is a risk of bricking your device!

You can recover data from the inaccessible devices include:

• Locked devices (locked by pattern/pin/password/fingerprint/face lock/FRP/carrier)
• Device with black screen
• Device with broken screen
• Device with frozen screen

iMyFone D-Back (Android) only works when the DB (data base) file of your device is existing and complete.
Normally, the factory resetting will wipe out the DB file, so nearly none of the lost data is recoverable.

If the deleted files have not been overwritten, you can recover them by iMyFone D-Back (Android). We highly
recommend that you free download the trial to check if it can find your deleted data before purchasing.

Your device model is required before downloading the matched data package. You can find it from:

• The back of your device

• The sticker on the battery

How long it takes D-Back Android to recover your data depends on how many files you have on your device. If
you have massive messages, call logs, or pictures in your device, please wait patiently. All in all, the
recovery speed is closely related to many factors, including phone models, network speed, and data size.

In this case, the high chance is that the deleted data has already been overwritten. To avoid this, DO NOT
use your device continuously after data loss.

When using iMyFone D-Back (Android), your device will be put into Downloading and Recovery mode in turn.
Under these modes, you cannot use your device as normal. But fear not, here are two options for you to get
your device back to normal:

• Click on the “Exit Recovery Mode” button at the scanning results interface.
• Exit the program. You’ll be asked if you want to exit the mode when your device is in Downloading or
  Recovery mode.

To recover app data stored in the SD card, you can use iMyFone D-Back (Android).

To recover user data (files) stored in the SD card, you can use iMyFone AnyRecover.

Please note that all the recovered data are saved on your computer at the folder you selected before
recovering. You will not find them on your Android device.

If your phone enters offline mode when D-Back (Android) is analyzing your device data, then you need to
download a software called Bus Hound to fix the issue. You can download and install the free version of this
software on the computer. After the installation is complete, you are required to restart the computer and
then no further operation is needed. Next you can use D-Back (Android) to scan your phone again and recover
those lost files.

Yes, you just need to choose those needed files and hit the "Recover" button, then you can select the
recovery path as you want to store those recovered files.

>> If you are using Xiaomi/Redmi running MIUI 11 and later
Step 1. Go to Settings app > All specs > Find MIUI version and tap it for 7 times > Go back to the Settings screen and find Additional settings.

Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging" and "Install via USB" options as well.

>> If you are using Xiaomi/Redmi running MIUI 6 to MIUI 10
Step 1. Go to Settings app > Find About phone > Tap MIUI version/Android version for 7 times > Go back to the Settings screen and find Additional settings.

Step 2. Make sure the "Developer options" is turned on > Scroll down and turn on the "USB debugging" and "Install via USB" options as well.

>> If you are using Xiaomi/Redmi running MIUI 5 or earlier
Step 1. Go to Settings > About Phone > Tap on the Build number/MIUI version for 7 times to turn on the developer option.
Step 2. Go back to the Settings screen > Developer option, make sure the "Developer options" is turned on, then scroll down to enable the "USB debugging" and the "install via USB" buttons as well.

Connect your device to the computer using the original USB cable. Tap the notification that appears on the drop-down menu and says something like "Connected as a..." or "USB Charge Only". Then you can see USB computer connection options and choose MTP or PTP from the list.
You can also open Settings app and search USB configuration or USB preference in the search bar to see the USB connection options.