Frequently Asked Questions

iMyFone TunesMate

Video Tutorial >>
Step 1: Please install and run iMyFone TunesMate on your computer.
Step 2: Click the tool icon (it is the icon with three lines) at the top right corner and
choose 鈥淩egister鈥. A window will pop up and ask you to register.
register
Step 3: Copy and paste your license email address and registration code. Click 鈥淩egister鈥
to activate it.
Note: Make sure that there is no space copied at the beginning and the end of your email
address and registration code.
Yes, please keep iTunes installed on your computer when using iMyFone TunesMate. If you do not install the
iTunes, it cannot transfer files between iPhone/iPad/iPod and iTunes library. And your device may not be
recognized by our program either.
Note: To avoid iTunes erasing the data from your device automatically, you can follow the
steps below to set it properly in advance.

  • Launch iTunes, and go to 鈥淓dit > Preferences > Devices鈥.
  • Tick 鈥淧revent iPods, iPhones, and iPads from syncing automatically鈥, and click 鈥淥K鈥 to save the
    settings.

If your iPhone/iPad/iPod touch is connected and recognized by computer, but not recognized by TunesMate,
please confirm the following things.

  • Your iDevice needs to have iOS 7.0 or later. Please go to 鈥淪ettings > General > About
    > Version鈥
    on your device to check it.
  • Ensure the latest version of iTunes is installed and your device can be detected by iTunes. If
    iTunes cannot detect your device either, please uninstall and reinstall iTunes to have a try.
  • Use the original USB cable that comes with your device.
  • If all is fine, unplug and re-plug your device. Or reboot your device and reconnect it.

When you connect your iDevice to computer, it will pop up a window and ask you to trust this computer on
your device. It is designed to prevent unauthorized computers to access your device鈥檚 data.
Here is how to unlock your iDevice and trust the computer:
Step 1: Connect your iDevice to computer and launch iMyFone TunesMate.
Step 1: Once you see the 鈥淭rust鈥 notice on TunesMate, please turn to your iDevice. Tap the
Home button to open your iDevice and slide your finger from left to right over 鈥渟lide to unlock鈥. Enter your
passcode to unlock your device.
Step 3: Tap 鈥淭rust鈥 when you see the 鈥淭rust This Computer鈥 notice on your device.
If it still shows the window and ask you trust this computer, please disconnect and reconnect your device
and give it a try again.
You can enjoy the limited functions on the trial version of iMyFone TunesMate. However, you can enjoy all
the functions on the full version.
Here are the limitations of the trial version:

  • Music Transfer: Transfer 5 music files between iOS device and iTunes/computer
  • Edit Music Tags: Directly edit 5 music tags and albums arts on your devices.
  • Video Transfer: Transfer 5 videos between iOS device and iTunes/computer
  • Photo Transfer: Transfer 10 photos & albums between iOS device and computer
  • App Manager: Uninstall 3 apps

trial-version-of-tunesmate

For Windows
Step 1: Launch iMyFone TunesMate on your computer.
Step 2: Check the Version - Click on the tool icon (it is the icon with three lines) at the
top right corner and click 鈥淎bout鈥. You can find the version of TunesMate there.
tunesmate-about
Make Update - Click on the tool icon again and tap 鈥淐heck for updates鈥. If it shows a new version, you can
click 鈥淯pdate鈥 button to make it.
check-for-updates
Yes, you can.
Suggestion 1: Transfer your media to iTunes library, and then transfer the media from iTunes library
to your friend鈥檚 device.

Step 1: Connect your iDevice to computer and launch TunesMate.
Step 2: Click 鈥淭ransfer iDevice Media to iTunes鈥 on the home interface. Follow the
instructions to transfer your media files to your iTunes library.
Step 3: Disconnect your device and connect your friend鈥檚 iDevice. Click 鈥淭ransfer iTunes
Media to iDevice鈥 from the home interface and follow the instructions to transfer media files from your
iTunes library to your friend鈥檚 device.
itunes-media-to-iphone
Note: You don鈥檛 need to worry about your friend鈥檚 device will be erased if the device has
already synced to another iTunes library. The 鈥淭ransfer iTunes Media to iDevice鈥 function helps to transfer
iTunes media to device without erasing.
Suggestion 2锛欵xport your media to computer, and then import the media from computer to your friend鈥檚
device.

Step 1: Connect your iDevice to computer and launch TunesMate.
Step 2: Choose the tab at the top, like 鈥淢usic鈥. Your songs will be listed there. Select
the songs first and hit 鈥淓xport > Export to PC鈥. Follow the instructions to export your media to
computer.
Step 3: Disconnect your device and connect your friend鈥檚 device. Go to 鈥淢usic鈥 tab again.
Click 鈥淎dd > Add File/Folder鈥. Follow the instructions to add the media files from computer to your
friend鈥檚 device.
computer-media-to-iphone
Yes. iMyFone TunesMate can help you add music and videos to iPhone from different computers without losing
music and video.
If your iPhone is synced with an iTunes library, using iTunes to add data from another computer will erase
everything on your iPhone. But with TunesMate, you can add media files to your iPhone from different
computers/iTunes libraries without losing any data.

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