iMyFone TunesMate FAQs

1. How to activate TunesMate after receiving the license code?

Step 1 : Please install and run iMyFone TunesMate on your computer. Step 2 : Click the tool icon (it is the icon with three lines) at the top right corner and choose “Register”. A window will pop up and ask you to register.

Step 3 : Copy and paste your license email address and registration code. Click “Register” to activate it. Note : Make sure that there is no space copied at the beginning and the end of your email address and registration code.

2. Do I need to install iTunes on computer when using TunesMate?

Yes, please keep iTunes installed on your computer when using iMyFone TunesMate. If you do not install the iTunes, it cannot transfer files between iPhone/iPad/iPod and iTunes library. And your device may not be recognized by our program either. Note : To avoid iTunes erasing the data from your device automatically, you can follow the steps below to set it properly in advance.

Launch iTunes, and go to “Edit > Preferences > Devices”.
Tick “Prevent iPods, iPhones, and iPads from syncing automatically”, and click “OK” to save the settings.

3. What can I do if my iPhone/iPad/iPod touch is connected but not recognized by TunesMate?

If your iPhone/iPad/iPod touch is connected and recognized by computer, but not recognized by TunesMate, please confirm the following things.

Your iDevice needs to have iOS 7.0 or later. Please go to “Settings > General > About > Version” on your device to check it.
Ensure the latest version of iTunes is installed and your device can be detected by iTunes. If iTunes cannot detect your device either, please uninstall and reinstall iTunes to have a try.
Use the original USB cable that comes with your device.
If all is fine, unplug and re-plug your device. Or reboot your device and reconnect it.

4. How to unlock iDevice and trust the computer on your iPhone, iPad & iPod touch?

When you connect your iDevice to computer, it will pop up a window and ask you to trust this computer on your device. It is designed to prevent unauthorized computers to access your device’s data. Here is how to unlock your iDevice and trust the computer: Step 1 : Connect your iDevice to computer and launch iMyFone TunesMate. Step 1 : Once you see the “Trust” notice on TunesMate, please turn to your iDevice. Tap the Home button to open your iDevice and slide your finger from left to right over “slide to unlock”. Enter your passcode to unlock your device. Step 3 : Tap “Trust” when you see the “Trust This Computer” notice on your device. If it still shows the window and ask you trust this computer, please disconnect and reconnect your device and give it a try again.

5. What’s the difference between the trial version and full version?

You can enjoy the limited functions on the trial version of iMyFone TunesMate. However, you can enjoy all the functions on the full version. Here are the limitations of the trial version:

Music Transfer: Transfer 5 music files between iOS device and iTunes/computer
Edit Music Tags: Directly edit 5 music tags and albums arts on your devices.
Video Transfer: Transfer 5 videos between iOS device and iTunes/computer
Photo Transfer: Transfer 10 photos & albums between iOS device and computer
App Manager: Uninstall 3 apps

6. How to check the version of TunesMate? How to make update?

For Windows Step 1 : Launch iMyFone TunesMate on your computer. Step 2 : Check the Version - Click on the tool icon (it is the icon with three lines) at the top right corner and click “About”. You can find the version of TunesMate there.

Make Update - Click on the tool icon again and tap “Check for updates”. If it shows a new version, you can click “Update” button to make it.

7. Can I share my media files, like music, video, etc. with my friends?

Yes, you can. Suggestion 1: Transfer your media to iTunes library, and then transfer the media from iTunes library to your friend’s device. Step 1 : Connect your iDevice to computer and launch TunesMate. Step 2 : Click “Transfer iDevice Media to iTunes” on the home interface. Follow the instructions to transfer your media files to your iTunes library. Step 3 : Disconnect your device and connect your friend’s iDevice. Click “Transfer iTunes Media to iDevice” from the home interface and follow the instructions to transfer media files from your iTunes library to your friend’s device.

Note : You don’t need to worry about your friend’s device will be erased if the device has already synced to another iTunes library. The “Transfer iTunes Media to iDevice” function helps to transfer iTunes media to device without erasing. Suggestion 2：Export your media to computer, and then import the media from computer to your friend’s device. Step 1 : Connect your iDevice to computer and launch TunesMate. Step 2 : Choose the tab at the top, like “Music”. Your songs will be listed there. Select the songs first and hit “Export > Export to PC”. Follow the instructions to export your media to computer. Step 3 : Disconnect your device and connect your friend’s device. Go to “Music” tab again. Click “Add > Add File/Folder”. Follow the instructions to add the media files from computer to your friend’s device.

8. Is it possible to add music and videos to iPhone from different computers?

Yes. iMyFone TunesMate can help you add music and videos to iPhone from different computers without losing music and video. If your iPhone is synced with an iTunes library, using iTunes to add data from another computer will erase everything on your iPhone. But with TunesMate, you can add media files to your iPhone from different computers/iTunes libraries without losing any data.

Frequently Asked Questions

iMyFone TunesMate