Hi iBanksmart, no worries, our technical support team has already contacted you by email. We will try our best to help you solve this issue.
It keeps saying firmware verification success but failed to remove screen lock. It saying try again and done. When I choose try again it really download again and failed to remove screen lock again. When I choose done it\'s begin first step again.
PS. I bought iMyFone Lockwiper with serial number from this website.