iOS 11/12/13 Update Stuck at Update Requested? How to Fix It

I have been trying to update my iOS to iOS 11.4 but I keep getting a message that says "Update Requested". The software cannot be downloaded. It just stayed on the page for several days. My device is connected to a Wi-Fi network and I even tried using phone data, but it still didn't work. Can anyone help?

Q. What Does Update Requested Mean & Why iOS Update Stuck at Update Requested?

If the update requested is displayed on your iPhone or iPad, it means that your device is connecting to the Apple server to download iOS update files.

Updating your device to the latest iOS can have its own unique challenges. One of the most common problems is an update stuck at the update requested. There are various reasons why you are stuck on "Update Requested". Some may be network-related, while not all are. Some might be software-related.

In this article, we are going to be looking at some solutions to this common iPhone/iPad update problem. If you are updating to iOS 13/12/11.4 and stuck on Update Requested, the solutions will work.


Now we will show you a comparison table because the first 3 are basic ways with a lower success rate. Generally, people will try the most popular ways first. However, there is also the best alternative to solve this iOS 13/12/11 stuck on the update requested issue.

Success Rate Difficulty Required Time Data Loss What Can Be Fixed
Hard Restart 50% Easy Short No A few software issues
Reset Network Settings 30% Easy Short No Only setting issues
Turn on/off Airplane Mode 30% Easy Short No Only setting issues
iMyFone Fixppo 100% Easy Short No All system/software issues

1. Perform a Hard Reset

A hard reset is one of the simplest solutions you can apply and that works to solve just about any iOS related issue, so you can hard reset your iPhone when it is stuck on "Update Requested". To perform a hard reset, hold down the Sleep/Wake and the Home button or the Volume button (for iPhone 7 or iPhone 7 plus) until you see the Apple logo appear on the screen.

Perform a Hard Reset

If you are using iPhone 8, iPhone X(Max)/XR/iPhone 11, you need to quickly press the Volume Down button and then Volume Up button. After that, you need to keep holding the power button until you see the Apple logo on the screen.

force restart iPhone X

2. Reset Your Network Settings

When iOS update stuck on "Update Requested", we need to check if there is any problem with the network. One of the ways to fix a network problem is to reset your network settings. But before you do so, please note that this action will reset all your Wi-Fi networks and passwords, cellular settings, VPN and APN settings.

Here's how to reset your network settings.

Step 1: Launch the Settings app on your device and then tap "General".

Step 2: Under General tap "Reset" and then choose "Reset Network Settings".

Step 3: Now re-connect to your Wi-Fi networks and then try again.

Reset your Network Settings

3. Turn on Airplane Mode and Then Turn It off

If it is a network issue that causes your iPhone stuck on iOS 11/12 Update Requested screen, then you can also try to turn on Airplane Mode and then turn it back off. This may get your iPhone connected to the network again if it was not properly connected before.

turn on airplane mode

4. Best Way to Fix iPhone/iPad Stuck on Update Requested

If you still cannot update your iPhone through OTA because your iPhone gets stuck on "Update Requested", or you just want to install the firmware files without using iTunes, you can use iMyFone Fixppo iOS System Recovery. This is a powerful tool that can repair iOS issues, install IPSW files on your iPhone, iPad or iPod touch. It is quite easy to use and is highly effective in fixing all system issues.

  • It supplies 2 options to fix iOS system issues with a 100% success rate.
  • It is of 100% guaranteed security and you will not lose any data during the fix process.
  • It is working with the iOS 13/12/11.4/11/10/9/8.
  • A lot of media sites have trusted this tool.

part of tech sites

Windows version    Mac version

The following is a simple step by step process to help you use this solution to fix the issue causing the error.

Step 1: Begin by installing iMyFone Fixppo iOS System Recovery to your computer. Launch the program and you should see three different modes for fixing the device. Choose standard mode and connect the iPhone to the computer using USB cables.

choose Standard Mode

Step 2: Once the device is connected, select "Standard Mode" and the program will ask you to put the device in DFU mode. To begin, click 'Start" and a countdown will commence. The instructions on how to put your device in DFU mode will be displayed on the screen. If you are unable to put your device in DFU mode, you can attempt to put it in Recovery mode. The instructions to do that will also be available on the screen.

 enter DFU mode under Standard mode

Step 3: Once the device is in DFU or recovery mode, you need to download the latest firmware before the device can be fixed. The program has already detected the device and will display the matching firmware. Simply click "Download" to download the firmware. If you have downloaded other versions of iPhone firmware, you can click "Select it" to choose the firmware on your computer and then start the fixing process.

download firmware

Step 4: Once the download is complete, click "Start to Fix" and the program will begin fixing the device immediately. Once the process is complete, the device will restart automatically. Your iPhone must have been updated to iOS 11.4 /12 or even the latest version iOS 13.

finished fixing your device

This is a very efficient way to update your iPhone when it is stuck on "Update Requested". The process is very easy and fast. No technical knowledge is needed. Do you still have doubts? You can check other users' feedback or leave your questions below.

user feedback

Windows version    Mac version

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