4 Ways to Fix iOS 13 Software Update Server Could Not Be Contacted Error

imyfone app

After the launch of an update or a new firmware, iOS users from all over the world gets excited with the new launch and try to update their devices. And a few of the users complain that they are having issues to connect with the servers when update with iTunes.

Basically, "Software Update Server Could Not Be Contacted" error  occurs commonly either when you have connectivity issues or the Apple servers are overwhelmed with the response.  Next, we will learn some ways to fix this issue.

Why the iPhone Software Update Server Could Not Be Contacted Happens?

When such an error message appears on the screen, it is pretty clear that the issue is related to the network connection. Either you are using an unstable Wi-Fi network or there is a glitch in the Wi-Fi connection which is stopping you from connecting to the server.

But it is also possible that Apple servers are having issues. When a new firmware is launched, Apple users from all over the world try to update their device, possibly the servers got overwhelmed with the response and unable to perform properly.

If there is an issue with the Apple servers, then you won't be able to fix it. You just have to wait for the technicians to fix the issue with the servers and then try again later.

Way 1: Check the Network Connection

So, it is possible that you are having network related issues and due to that fact you are having trouble to contact the server update software.

So, at the beginning you need to check your computer's router and follow the tips below.

Tip 1: So, at first you need to turn off your Wi-Fi router. Now, you have to wait for at least 10 minutes before turning your router on again. It is possible that after restarting the Wi-Fi router, the described issue could get fixed.

Tip 2: But if it does not, you have to find out if your computer, is actually getting connected to the Wi-Fi. Just, launch a website from your browser, in order to confirm your theory.

Tip 3: Unfortunately, if you find out that your computer is having issues connecting to the Wi-Fi or the connection itself is very weak. You have to connect to a different network.

turn wifi

So, you need to go through these 3 tips very carefully and need to figure out if the network issues are responsible for this connectivity problem.

Way 2: Update iPhone Software via OTA

If the network wasn't the cause of this issue, then the problem may caused by iTunes. You can update the iOS through OTA. OTA means, over the air. OTA is one of the official ways to update iOS.

Step 1: Navigate to the "Settings" of your iOS device.

Step 2:Now, you have to go to "General" and tap on "Software Update". Any update available will be visible, here.

Step 3: If there is any, just tap on "Download and Install" in order to update your iOS device.

update ios

You have to make sure that the internet connection is stable, at the download and install will take a longer period of time and without a proper Wi-Fi network, it will be impossible.

Way 3: Download the Firmware for the Update

If still, you are getting software update server could not be contacted error on your iPad or on your iPhone, you need to download the firmware. You can do it manually, which is the official but older procedure.  Or you can download it easily with the help of professional tool.

Downloading the IPSW file manually to update the iOS is an commom but complex way. iTunes is necessary to finish the iOS updating after downloading the files. So, if the iTunes cannot work properly then the iOS upgrading process cannot be successful.

But, you have a better option to use professional software  like iMyFone Fixppo.  You can use it to update the firmware, which is much easier. It can automatically match the latest iOS formware for you or you can choose the one you wanted from the firmware list. Just one click then you can get the latest firmware be downloaded. The whole process will just cost about 5-10 minutes.

So, before we tell you the detailed steps about these 2 procedures, let's have a look at the advantages and disadvantages of using them.

Easy of Use iTunes Necessary Time Consumption Match the Firmware Automatically
Download IPSW File Manually Very complicated Yes One hour or more No
Download with iMyFone Fixppo Very easy with just one-click No 5-10 minutes Yes

3.1 Download the iOS Firmware in One-click

iMyFone Fixppo can automatically match the latest firmware for you and you can also choose from the list. iMyFone Fixppo has years of experience in fixing iOS upgrading issues. The program can not only update the iOS version but also can fix other various iOS upgrading issues.

Now let's look at the procedure provided iMyFone Fixppo on how to update the iOS.

Step 1: Download and install iMyFone Fixppo on your computer and launch it.

Windows version    Mac version

Step 2: As you don't want to lose any data, choose "Standard Mode" from the main interface.Then connect your iOS device and click "Next" to proceeding.

choose standard mode

Step 3: In the following page you will be asked to download the firmware. Here, you need to choose the firmware for your older stable version of iOS; choose a path and then click "Download".

download the preferred firmware

Step 4: After the firmware is downloaded, you will be forwarded to another page, where you need to click "Start" to begin the procedure. It will just take few minutes.

click start to downgrade ios

Windows version    Mac version

3.2 Download the IPSW File Manually

Now, the steps for both of the methods will be different, significantly. Let's have a look at manual IPSW download.

Step 1: At first you have to download the IPSW on your computer and connect the iOS device to it.

Step 2: You have to wait a while for iTunes to detect the device. After the device is detected, click "Summary" on the iTunes panel.

Step 3: Now, you have to press "Shift" if you are using a Windows PC but if you are using a Mac, you have to press "Option" button and then hit "Restore iPad/iPhone".

restore with itunes

When you are at the previous step, you will be able to browse and select the IPSW file, which you had already downloaded.

ipsw file

This is the way to manually download and install the IPSW file but it is just too complicated and iTunes can come up with several issues which can ultimately stop the procedure in the path.


So, finally all we have to say it that; if you are having trouble to connect to Apple server, it is probably a network issue from your part or simply, Apple servers are just overwhelmed.  So, wait for the server to function properly. But we do recommend you to use iMyFone Fixppo for the purpose as the manual method is just too much hassle.