FaceTime is the go-to video and audio call app for people who use Apple devices. The calls are free (well... not exactly since it uses cellular data or Wi-Fi) and you can talk for as long as you want without affecting your airtime balance.

If you've been having issues with your FaceTime, it could be from your phone, Apple or FaceTime itself. However, make sure that your Internet connection is strong and you can access FaceTime from where you are.

facetime icon

You might have issues with accessing FaceTime if:

  • There is no wireless carrier support available in your region, as stated by Apple.
  • You purchased your Apple device in Saudi Arabia, Pakistan, and United Arab Emirates, including Dubai.
  • You are trying to switch from a FaceTime call to a phone call, or an audio FaceTime call.

These are some of the reasons why you may not be able to use FaceTime:

Why you may not be able to use FaceTime:

1. FaceTime isn't switched on

FaceTime may not be activated on your device.

To confirm that it is, go to Settings and tap FaceTime.If it isn't on, tap the toggle to switch to On.

2. You don't have a cellular or Wi-Fi connection

Make sure that your device is properly connected to the Internet with a strong network signal. If you are using a firewall or any security software that restricts Internet access on some levels, this could pose a problem when trying to connect to FaceTime, depending on what type of security software you use.

3. You're signed in with the wrong Apple ID

If you're trying to sign into FaceTime on a device that doesn't have the Apple ID your FaceTime account is associated with, it won't work.

To make sure you are using the right Apple ID, you can check by simply going to Settings, tap on FaceTime and you will see the Apple ID. To check on a Mac, open FaceTime, click Preferences and check the Apple ID. If they don't match, sign out and log in using the Apple ID on your other devices.

4. Your software isn't up-to-date

It is possible that your software isn't up-to-date, and Apple has changed a requirement in the FaceTime app that only works with the latest iOS 11.

To check your software version, go to Settings, click on General and then click on Software Update. If there is a new version, it should be there. If the software issue is not from your end, Apple will quickly notify the problem and fix it, this has happened before.

5. You don't have the right phone number or email address listed

Make sure that both the contact details listed and the one being used to contact you are the same.

To confirm, go to Settings and select FaceTime. You will be shown the contact address connected to your FaceTime account. If it is not correct, edit it.

What do I do if FaceTime is stuck on "Waiting for Activation"?

In the final step of signing into FaceTime, it says 'Wait for Activation'. Sometimes, your device could hang in that wait window without any changes. If your device has been doing that, a simple way to reset it is by switching FaceTime off, and back on.

To switch FaceTime off on your iPhone or iPad, go to Settings, tap on FaceTime and tap on the toggle to turn it off. Wait a bit and then turn it back on.

If after checking/trying all these, FaceTime still isn't working, try restarting your device. For your iOS device, hold down the Power button till the slider comes up. Slide it right and it will go off.

For your Mac, click Apply and then Restart.

If you still can't get FaceTime to work on your device, go to the nearest Apple Store so they can take a look at it and figure out what the issue is.