iPhone Shows ‘support.apple.com/iphone/restore’? 5 Solutions Offered

Your iPhone got stuck at support.apple.com/iphone/restore screen? You tried turning on your iPhone and it was all going good with the normal startup screen, but out of the blue, your iPhone shows and gets stuck on 'Connect to iTunes' screen with 'support.apple.com/iphone/restore' message at the top, correct? Well, in that case, you have stumbled upon the right place. We're about to extend the breadths and depths of this support.apple.com/iphone/restore issue in this post along with all the possible solutions to get it fixed! Let's explore.


Part 1. Why Does iPhone Show "support.apple.com/iphone/restore"?

If you're iPhone is stuck on support.apple.com/iphone/restore screen then there could be several reasons behind that. It can be either hardware related or software (iOS firmware) related. Here is a complete list of reasons that could have triggered this issue.

Software related causes:

  • First and foremost possibility is, the most recent update of the firmware or the downgrade of your firmware didn't work well, so eventually, you got stuck with support.apple.com/iphone/restore screen.
  • Or perhaps, while you were restoring an old backup over your iPhone, the process may have ended up with errors. Consequently, your iPhone got frozen at support.apple.com/iphone/restore screen.
  • Another possibility is that while jailbreaking your iPhone or while restoring your iPhone, things didn't go as planned.
  • Unknown errors caused by improper of operation on your iPhone

iPhone software problems

Hardware related causes:

  • On the other hand, you're getting this support.apple.com/iphone/restore message as a consequence of some hardware defects too. For example, you dropped your iPhone quite hard and something in its motherboard got damaged; your device may have been exposed to water damage that had your iPhone stuck on support.apple.com/iphone/restore.

hardware problems of iPhone

Part 2. Will You Lose Your Data on iPhone?

Well, when your iPhone is stuck at support.apple.com/iphone/restore, there are some solutions that you can opt for to fix this issue. However, what many people in this situation concerns most is whether you will lose your data on the iPhone or not. Basically, it depends on the solution that you opt for. Some help you to fix it without losing any data over your iPhone while some may require to wipe off everything to get it fixed. If it is software related problems, it can usually be fixed without data loss. If it is hardware problems, then it is hard to reserve your data after the components of your iPhone get replaced.

iPhone data

Part 3. 5 Ways to Bypass 'support.apple.com/iphone/restore' Screen

Presuming that there were some software glitches that have triggered the iPhone stuck on  support.apple.com/iphone/restore issue, we have collated some proven solutions to fix this annoying problem. But before that, let's have a quick snapshot view of the differences between these solutions in the table below.

Success Rate
Data Loss
Ease of Use
Time Needed
100% work for iOS issues
No data loss
Very easy
Very Fast
Force Restart
Sometimes successful
No data loss
Very easy
Very Fast
Update iTunes
Sometimes successful
No data loss
Sometimes complicated
Sometimes time-Consuming
DFU Restore
Sometimes successful
Wipes everything
Time Consuming

Solution 1. Free Tool to Fix 'support.apple.com/iphone/restore' Error without Data Loss

As mentioned above, the 'support.apple.com/iphone/restore' error, also known as iPhone stuck in recovery mode, is usually caused by software problems. Therefore we would like to recommend a free tool iMyFone Fixppo which has special features tailored for this error. You can exit the 'support.apple.com/iphone/restore' screen with one click.

The program is considered as the most reliable and trustworthy tool in the market because it can resolve any sort of iOS-related issues in just a matter of several clicks. With this tool, you need not worry about your data as iMyFone Fixppo primarily takes care of people's concerns and fixes the iOS issues without losing any data.

Windows version    Mac version

A. Fix 'support.apple.com/iphone/restore' Issue with One Click

Step 1 – Start by downloading your copy of iMyFone Fixppo from its official website and then install it. Launch the tool afterward and select the Enter/Exit Recovery Mode tab.

choose Enter/Exit Recovery Mode on the Home page

Step 2 – Now, get your iPhone established in connection with your PC and hit 'Next' afterward. The upcoming screen will show up 'Exit Recovery Mode' button just below your device since it is already in 'Recovery Mode'. Click the button.

click Exit Recovery Mode

Step 3 – In just a couple of seconds, you'll notice that you've successfully bypassed the support.apple.com/iphone/restore screen.

exit Recovery Mode

B. Use 'Standard Mode' to Fix 'support.apple.com/iphone/restore' Error

What if the problem is more severe and the feature 'Enter/Exit Recovery Mode' isn't able to get your device out of the problem? Well, you can use the Standard Mode to fix the issue too, without losing any data. Standard Mode is the core feature of this program and it works for all iOS problems. The exclusive technology it applies to make it outstanding and efficient. This feature is a paid feature. Here's what you need to do.

Step 1 – Launch iMyFone Fixppo and hit on 'Standard Mode' option. Get your iPhone in connection with your PC and tap the 'Next' button.

choose Standard Mode

Step 2 – The program will detect the device model information and offers all the available iOS firmware for your iPhone, so you can choose a version you like. Hit on 'Download' here and proceed further.

download firmware under Standard Mode

Step 3 – Once the download completes, hit on the 'Start' button and wait until the fixing process completes. Voila! You've bypassed support.apple.com/iphone/restore and your device is back to normal without even losing any of your data.

finished fixing your device

Amazing! Right? Check the feedback from its users. If your iPhone is stuck on 'support.apple.com/iphone/restore' screen, download this iMyFone Fixppo now and follow the above solution to get it fixed without hassle.

user reviews

Windows version    Mac version

Solution 2. Force Restart iPhone

iPhone 6 or earlier models:

  • The users of these models are supposed to hold down the 'Power' and 'Home' keys altogether. Upon getting the Apple logo on the screen, release the buttons.

iPhone 7/7 Plus:

  • These users need to press the 'Power' and 'Volume Down' buttons simultaneously. After about 8-10 seconds, you will notice the Apple logo on your screen. Release the two buttons then.

iPhone 8 or later:

  • For these models, you have to press the 'Volume Up' button briefly. Then press the 'Volume Down' button and release. Later, go ahead with a long press on 'Power' button until Apple logo displays on the screen.

force restart iPhone

Solution 3. Update iTunes

In some cases, the problem of iPhone stuck on support.apple.com/iphone/restore screen occurs due to using an older version of iTunes on your PC while performing the update, downgrade or restore tasks. Get your iTunes updated, so that you don't end up at support.apple.com/iphone/restore screen, with the instructions below:


  • Launch App Store> check if there is any update for iTunes> Click Update if there is a new version for iTunes.

Update iTunes on Mac


  • Launch iTunes > hit on 'Help' > select 'Check for Updates' from drop-down menu.Then follow the on-screen instruction to finish the update process.

update iTunes on Windows computer

Solution 4. Restore iPhone using DFU Mode (All Data Erased)

Step 1 – Plug your iPhone into your PC and launch iTunes over it. Follow the instructions below to put your device in DFU mode.

  • iPhone 6 and below –Begin with pressing the 'Power' and 'Home' buttons at the same time and then after 8 seconds, release only 'Power' button. While holding the 'Home' button, you'll be notified that iTunes has detected your device in recovery mode. Now release the other button as well.
  • iPhone 7/7 Plus –The steps are somewhat alike as the above. You just need to press the 'Volume Down' button instead of the 'Home' button.
  • iPhone 8/8 Plus/X –Give a quick tap on 'Volume Up' and then 'Volume Down'. Hold down the 'Power' button afterward. Stay for a couple of seconds and your device's screen will go black. Keep holding the 'Power' button and then begin to press the 'Volume Down' key. Leave the 'Power' key now and continue to hold the other button until iTunes notifies you for the detection of the device.

Step 2 – Over iTunes, hit on the 'Restore' option available over the message window and confirm your actions.

restore iPhone using iTunes>

Solution 5. Get Help at Apple Store

We believe the aforementioned steps must have resolved your issue by now. If it is not the case, the problem would be some hardware defect. We suggest you book an appointment with the Apple Care as soon as you can, walk up to them and explain the entire scenario when and how you experienced the support.apple.com/iphone/restore issue, they may help you to get the device back to normal after the replacement of hardware.

Windows version    Mac version