iPhone got stuck at the support.apple.com/iphone/restore screen? You are updating your iPhone and it was all going good with the download and install process, but out of the blue, your iPhone shows and gets stuck on the screen with an usb cable pointing to the iTunes logo or a computer icon and the 'support.apple.com/iphone/restore' message at the top, correct?

Well, in that case, you have stumbled upon the right place. We're about to extend the breadth and depths of this support.apple.com/iphone/restore issue in this post along with all the possible solutions you can do to get rid of it! Let's explore.


Part 1. What does 'support.apple.com / iphone / restore' mean?

The support.apple.com/iphone/restore screen is also called the Restore screen, it shows up when you are trying to restore your iPhone using iTunes/Mac and manually put your device into that screen (which is called the Recovery Mode), or due to the iPhone glitches (in most cases after an iOS update or when your phone is jailbroken) and it appears out of a sudden.

what does support.apple.com/iphone/restore mean

Part 2. Why does iPhone say 'support.apple.com / iphone / restore'?

If your iPhone is stuck on support.apple.com/iphone/restore screen then there could be several reasons behind that. It can be either hardware related or software (iOS firmware) related. Here is a complete list of reasons that could have triggered this issue.

Software-related causes:

  • The first and foremost possibility is, the most recent update of the firmware or the downgrade of your firmware didn't work well, so eventually, you got stuck with support.apple.com/iphone/restore screen.
  • Or perhaps, while you were restoring an old backup over your iPhone, the process may have ended up with errors. Consequently, your iPhone got frozen at support.apple.com/iphone/restore screen.
  • Another possibility is that while jailbreaking your iPhone or while restoring your iPhone, things didn't go as planned.
  • Unknown errors caused by improper operation on your iPhone.

iphone software update problems

Hardware-related causes:

  • On the other hand, you're getting this support.apple.com/iphone/restore message as a consequence of some hardware defects too. For example, you dropped your iPhone quite hard and something in its motherboard got damaged; your device may have been exposed to water damage that had your iPhone stuck on support.apple.com/iphone/restore.

hardware problems of iPhone

Part 3. What do you do when your iPhone says 'support.apple.com / iphone / restore'?

Well, when your iPhone is stuck at support.apple.com/iphone/restore, there are some solutions that you can opt for to fix this issue. However, what many people in this situation concerns most is whether you will lose your data on the iPhone or not.

Basically, it depends on the solution you choose. Some will help you to fix it without losing any data over your iPhone while some may require to wipe off everything to get it fixed. For this problem, there are big chances you can get your iPhone back to normal without losing any of the data.

iPhone data

Presuming that there were some software glitches that have triggered the iPhone stuck on support.apple.com/iphone/restore issue, we have collated 5 proven solutions to fix this annoying problem. Before we get to the detailed guide, let's have a quick snapshot view of the differences between these solutions with the table below.

Data Loss Difficulty Required Time Success Rate
1. One-Click to Get Out No data loss Easy Short 100%, works for all iOS issues
2. Force Restart No data loss Easy Short 30%, works for a few issues
3. Update iTunes No data loss A little complicated Long 50%, works for some issues
4. DFU Restore Wipes everything Complex Time-consuming 80%, works for some issues
5. Apple Support Depends Complex Time-consuming 100%, works for most hardware/software issues

All the iPhone devices including older models such as iPhone 5/5s, iPhone 6/6s, iPhone 7 and new models such as iPhone X, iPhone 11 and iPhone 14 are supported by the solutions offered here.

Follow the video to fix the problem right away:

Fix iPhone Showing 'support.apple.com/iphone /restore' (iOS 16 and iPhone 14 Supported)

Detail solutions are as below:

1. Get Rid of 'support.apple.com/iphone/restore' in One Click

As mentioned above, the 'support.apple.com/iphone/restore' error, also known as iPhone stuck in recovery mode, is usually caused by software problems. Therefore we would like to recommend a tool iMyFone Fixppo which has special features tailored for this error.

  • You can exit the 'support.apple.com/iphone/restore' screen with only one click and totally for free.
  • It is considered the most reliable and trustworthy tool in the market because it can resolve all iOS-related issues with a 100% success rate.
  • It supports most of the iOS versions including the latest iOS 16.
  • With this tool, you do not need to worry about your data as iMyFone Fixppo primarily takes care of people's concerns and fixes the iOS issues without losing any data.

Windows version Mac version

A. Directly Get Your iPhone Out of 'support.apple.com/iphone/restore' Screen (FREE)

Step 1 – Start by downloading your copy of iMyFone Fixppo from its official website and then install it. Launch the tool afterward and select the Enter/Exit Recovery Mode tab.

choose Enter/Exit Recovery Mode on the Home page

Step 2 – Now, get your iPhone established in connection with your PC and hit 'Next' afterward. The upcoming screen will show up the 'Exit Recovery Mode' button just below your device since it is already in 'Recovery Mode'. Click the button.

click Exit Recovery Mode

Step 3 – In just a couple of seconds, you'll notice that you've successfully bypassed the support.apple.com/iphone/restore screen.

exit Recovery Mode

B. Use 'Standard Mode' to Fix 'support.apple.com/iphone/restore' Error

What if the problem is more severe and the feature 'Enter/Exit Recovery Mode' isn't able to get your device out of the problem? Well, you can use the Standard Mode to fix the issue too, although this is a paid function, it would help you fix this issue without losing any data.

Standard Mode is the core feature of this program and it works for all iOS problems. The exclusive technology it applies to make it outstanding and efficient. Here's what you need to do.

Step 1: Launch iMyFone Fixppo and hit on the 'Standard Mode' option. Get your iPhone in connection with your PC and tap the 'Next' button.

choose Standard Mode

Step 2: The program will detect the device model information and offers all the available iOS firmware for your iPhone, so you can choose a version you like. Hit on 'Download' here and proceed further.

download firmware under Standard Mode

Step 3: Once the download completes, hit on the 'Start' button and wait until the fixing process completes. Voila! You've bypassed support.apple.com/iphone/restore and your device is back to normal without even losing any of your data.

finished fixing your device

Amazing! Right? Check the feedback from its users. If your iPhone is stuck on 'support.apple.com/iphone/restore' screen, download this free trial of iMyFone Fixppo now and follow the above solution to get it fixed without hassle.

user reviews

Windows version Mac version

2. Force Restart iPhone

Force restart iPhone can solve 30% of the iOS issues, especially when your iPhone stuck or frozen. Follow the steps below to perform the force restart.

For iPhone 6 or earlier models:

  • The users of these models are supposed to hold down the 'Power' and 'Home' keys altogether. Upon getting the Apple logo on the screen, release the buttons.

For iPhone 7/7 Plus:

  • These users need to press the 'Power' and 'Volume Down' buttons simultaneously. After about 8-10 seconds, you will notice the Apple logo on your screen. Release the two buttons then.

For iPhone 8 or later models:

  • For these models, you have to press the 'Volume Up' button briefly. Then press the 'Volume Down' button and release it. Later, go ahead with a long press on the 'Power' button until Apple logo displays on the screen.

force restart iPhone

3. Update Your iTunes or Mac

In some cases, the problem of the iPhone stuck on support.apple.com/iphone/restore screen occurs due to using an older version of iTunes or operating system of your Mac while performing the update, downgrade or restore tasks. Get your iTunes/Mac updated so that you don't end up at support.apple.com/iphone/restore screen, with the instructions below:

Mac running macOS Catalina or later:

  • From Apple Menu, choose System Preferences > Software Update to check for the latest macOS update.
  • If there is an update available, click "Update Now" to install.

Mac running macOS Mojave or earlier:

  • Launch App Store > check if there is any update for iTunes > Click Update if there is a new version for iTunes.

Update iTunes on Mac


  • Launch iTunes > hit on 'Help' > select 'Check for Updates' from drop-down menu.Then follow the on-screen instruction to finish the update process.

update iTunes on Windows computer

After finishing the update for your iTunes/Mac, try again the process you were about to make before the support.apple.com/iphone/restore issue occurred.

4. Further Way: Restore iPhone Using DFU Mode (Data Loss)

Step 1 – Plug your iPhone into your PC and launch iTunes or Finder (for macOS Catalina and above) over it. Follow the instructions below to put your device in DFU mode. Make sure you have updated the iTunes/macOS to the latest version before the restore.

  • iPhone 6 and below – Begin with pressing the 'Power' and 'Home' buttons at the same time and then after 8 seconds, release only the 'Power' button. While holding the 'Home' button, you'll be notified that iTunes has detected your device in recovery mode. Now release the other button as well.
  • iPhone 7/7 Plus – The steps are somewhat alike to the above. You just need to press the 'Volume Down' button instead of the 'Home' button.
  • iPhone 8/X/11/12 Series – Give a quick tap on 'Volume Up' and then 'Volume Down'. Hold down the 'Power' button afterward. Stay for a couple of seconds and your device's screen will go black. Keep holding the 'Power' button and then begin to press the 'Volume Down' key. Leave the 'Power' key now and continue to hold the other button until iTunes notifies you for the detection of the device.

Step 2 – Hit on the 'Restore' option available over the message window and confirm your actions.

restore iPhone using iTunes

5. Last Attempt: Get Help at Apple Store

We believe the aforementioned steps must have resolved your issue by now. If it is not the case, the problem would be some hardware defect. We suggest you book an appointment with Apple Support as soon as you can.

Walk up to them and explain the entire scenario when and how you experienced the support.apple.com/iphone/restore issue, then they will help you to get the device back to normal after the replacement of hardware.

contact apple support to solve the problem

If there is something wrong with the system issues when iPhone shows "support.apple.com/iphone/restore", Fixppo is highly recommended because it is compatible with most iOS devices, and it has been trusted by a lot of media sites. If there is something wrong with the hardware, we suggest you go to the Apple support center to have a check on your device.