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[8 Ways] How to Fix iPhone Stuck on Hello Screen in 2024


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I think my iPhone made an update over the night. Now it just shows the "hello" screen but the touchscreen is not working. Even the reset just brings me back to this screen but touchscreen still not working. What can I try to do?

--From Apple Support Community

Many users have indeed come across this problem when after trying to update or restore their device, their iPhone stuck on hello screen. And the brand-new iPhone 15 is no exception.

I've run into the same problem once and know how sad it can be. And the good news is there remain several solutions you can try. Keep reading this article to put a stop to this annoying hello screen loop on iPhone with the most effective methods.

iphone stuck on hello screen

In this article:

Part 1: Why My iPhone Stuck on Hello Screen?

There are many reasons to your iPhone stuck on hello screen problem, and the main reasons of them are listed below. You can see if one of these causes can explain your problem.

  • You follow the usual procedures to update your iOS system, but the update doesn't go well, making your iPhone frozen on hello screen.
  • You try to restore your iPhone using iTunes, but the restoring process failed or stopped halfway.
  • There are software or hardware problems with your iOS system, preventing your iPhone from rebooting from hello screen.

Part 2: How to Bypass Hello Screen on iPhone?

Luckily, there are 8 ways to fix the iPhone stuck on Hello screen issue and three of them are related to using iTunes. To give you a clear understanding first, the comparison table here may help.

Methods Difficulty Required Time Data Loss Success Rate
Charge iPhone Easy > 1 hour no 30%
Re-insert Sim Card Easy 5 mins no 30%
Force Restart iPhone Easy 15 mins no 40%
iOS System Repair
star star star star star
Easy, no skills required 10 mins no 99.99%
iTunes Restore Complex > 30 mins yes 60%
Recovery Mode Complex > 1 hour yes 60%
Try DFU Mode Extremely complex > 1 hour yes 70%
Apple Support Time-consuming > 1 day Depends 99%

1 Recharge Your iPhone Until Battery Runs Out

While the iPhone is stuck on the hello screen, the first thing you can do is wait until the battery dies completely. And when you notice that your device is turned off automatically, try plugging in your device to a power source to charge your iPhone.

Wait for a while and check if your iPhone is stuck on the hello screen or not.

iphone battery runs out

2 Remove the SIM Card and Re-insert

If your iPhone is still stuck at the hello screen, you can try to remove the SIM card, through which your iPhone is given a chance to retrieve the signal and get back to the interface.

After the SIM card is removed, close your iPhone, re-insert it back to the slot, and reboot your device for iPhone to detect your sim card.

 remove the sim card and reinsert

Since it's said to be working for many customers, you should try it as well. But if it fails to perform, you can keep reading with other useful solutions luckily.

3 Force Restart iPhone

When your iPhone stuck on hello mode, you can simply force restart your device and give it a new start. This will probably resolve your issue and get rid of the iOS hello screen.

Now, follow to force restart your iPhone 6/7/8/X/11/12/13/14/15 with different steps:

For iPhone 8/X/11/12/13/14/15 to fix iPhone stuck on hello screen after update:

  • Press and release the Volume Up key.
  • Press and release the Volume Down key.
  • Press the Side key, when the Apple logo appease, release this button.

For iPhone 7/7 Plus to remove hello mode on iPhone:

  • Keep the Volume Down and Power key holding for nearly 8-10 seconds till the Apple logo shows up.

For iPhone 6 or earlier to bypass iPhone welcome screen:

  • Keep the Power key and the Home key down for about 8-10 seconds till you see the Apple logo on your screen.

hard reboot iphone

4 Bypass Hello Screen on iPhone Without Home Button

In case you find the above simple methods not useful to you, the best choice for you in such a case will be using iMyFone Fixppo - iOS System Repair Software, which promises to fix you iPhone stuck on hello screen problem without any data loss.

Within 4 steps, this powerful tool can save your iPhone from trouble and you can enjoy it smoothly again!

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Fix iPhone Stuck on Hello Screen:

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Learn how to bypass iPhone hello screen without home button via iMyFone Fixppo.

Step 1: Install iMyFone Fixppo to your computer. Open it and then connect your device to the computer via USB.

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Step 2: Choose Standard Mode, which will retain all your iPhone data when fixing the iPhone problem. If required to enter Recovery mode, you can try to enter in 1 click for free with Fixppo as well.

fixppo standard mode

Step 3: When your iPhone is detected by Fixppo with information showing up on the screen, please click on the Download button to get the firmware for the device that is necessary for the fixing process.

download firmware file for fixing iPhone stuck on hello screen

Step 4: When the firmware is downloaded, please click on the Start Standard Repair button to let your device go through the repair process, which will take you only a few minutes. After that, you can see that your iPhone is no longer stuck at the hello screen.

start the standard repair iPhone without data loss

See? Your iPhone will restart itself, and when it's turned on, you won't see the hello screen again. The problem is fixed by a few clicks, have a try now!

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How do I bypass hello screen without home button?

  • If the home button is fine but only your iPhone is stuck on the hello screen, you are supposed to depend on Fixppo.
  • If the home button is broken, it should be hard for you to perform many methods. In this case, you can try Fixppo to enter the recovery mode required in many fixes for free. After that, you can begin to fix the Hello screen problem and get your home button fixed later.

5 Restore iPhone via iTunes

Though your iPhone stuck on hello screen issue may have something to do with iTunes, it can still be a solution to get your iPhone out of the hello screen.

However, please note that iTunes will result in erasing everything from your device, unlike the above methods.

Step 1: Connect your device to the computer and open iTunes.

Step 2: Click on the iPhone icon on the screen, and hit the Summary option.

Step 3: Your device's info will now be shown, click on the Restore iPhone.

restore your iphone with iTunes

Step 4: You now should click to confirm other information, after that, iTunes will begin to restore your iPhone and clear all data from your device.

If iTunes can't detect your iPhone, please try the following 2 methods to get your iPhone in Recovery/DFU mode, then try to use iTunes again.

6 Enter Recovery Mode to Restore iPhone

Since restoring the device using iTunes can be helpful to solve many problems, you can also follow this tip when your iPhone is stuck on hello screen on iOS 17 or any version.



Whether using iTunes directly or entering the Recovery/DFU mode to fix your iPhone, it will risk losing all your data. So, if you have the backup, then it's ok to proceed. If not, please back up your data first.

Step 1: Open iTunes on your PC and connect your device via a lightning cable.

Step 2: For different iPhone models, you can follow the different steps to put your iPhone in recovery mode.

    • For iPhone 8/X/11/12/13/14/15: Press the Volume Up > Volume Down keys. Keep holding the Power button, wait until the recovery mode appears, which shows up after the Apple logo.
    • For iPhone 7/7 Plus: Press the Power button > Volume Down key. When the recovery mode appears, release the buttons.
    • For iPhone 6s or earlier versions: Hold the Home + Sleep buttons simultaneously. Release them when your iPhone has the recovery mode screen.

    Step 3: iTunes will recognize your device and you should choose the Restore option but not Update to begin to fix your iPhone.

    restore iphone with itunes

    It's ok if your iPhone not detected in recovery mode, as you can try the DFU mode below to get your iPhone in hello screen problem fixed by iTunes again.

    7 Try DFU Mode to Reset iPhone to Factory Settings

    If the iPhone recovery mode fails to help you out, you can enter DFU Mode - the advanced way to use iTunes and get rid of this iOS 17 stuck on hello screen on iPhone problem by resetting iPhone in hello screen to factory settings.

    Step 1: Likewise, use lightning to establish a connection between your iPhone and computer, then open iTunes.

    Step 2: Now, get your device into DFU Mode with the video tutorial here, which guide you with detailed steps.

    get iPhone in DFU mode

    Step 3: If your screen turns black, it means you've entered the DFU mode successfully. If not but seening the Apple logo, it means you're holding the button for too long and you should retry.

    Step 4: Once again, the time you see the following screen, click on Restore button for iTunes to bypass iPhone hello screen after update.

    restore iPhone with iTunes

    With the instruction, you should enter DFU Mode now, but if it's not working, see how to fix the iPhone not entering DFU mode.

    8 Contact Apple Support

    If you've tried the above methods, I'm sure you don't have to go through this solution. But if you should need to, you can also contact the official and detail your problem to them by going to the Apple Store, which may be rather time-consuming and cost more.

    However, if you prefer this way, don't forget to book an appointment first before heading to the team and getting your iPhone fixed.


    Now you may know how to fix when iPhone stuck on hello screen. Hope you can choose a suitable and effective way to solve the iPhone stuck at hello screen issue quickly and safely.

    And don't forget to try the iOS System Repair Tool, the time and money-saver for you to bypass hello screen without home button or any button.

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