5 Tips to Fix ‘The iPhone cannot be restored. The device cannot be found’

imyfone app

For iPhone users, iPhone is what they cannot live without every day. For some reason, they will need to restore their iPhone using iTunes. For example, iPhone is disabled, iPhone gets stuck or frozen during iOS 12 update, they need sell the iPhone, iPhone is running slow, and so on. However, some people reported that when they try to restore iPhone with iTunes, they get a messages that 'The iPhone cannot be restored. The device cannot be found'. Therefore, we would like to list some tips in this article to help you successfully restore your iPhone. Keep reading!

iphone cannot be restored

Part 1. Use a Professional Tool to Restore iPhone

If you're still not able to get through the iPhone cannot be restored issue, we have one wonderful tool iMyFone Fixppo (iOS 12 Supported) that will not only help you to bypass 'The iPhone cannot be restored. The device cannot be found', but also fix any other iOS issues without data loss. This powerful tool can quickly fix all iOS related problems in just a few clicks. There are three different modes, namely Standard Mode, Enter/Exit Recovery Mode with 1 click, and Advanced Mode, through which this tool kicks away all your iOS related problems such as iPhone stuck in recovery mode, iPhone stuck on Apple logo, iPhone cannot turn on, black/blue/white screen, and so on.

iMyFone Fixppo is the best iTunes alternative and performs better than iTunes based on its exclusive technology. Check the user feedback below.

user reviews

Windows version    Mac version

In this section, we are going to understand how to use the Advanced Mode to restore your iPhone.

Step 1 – Launch the iMyFone Fixppo tool in your PC/Mac after installing. Now, choose Advanced Mode.

Note: If there is an iOS problem with your iPhone and you wish to save your data, we recommend that you try Standard mode first because it won't affect the data on your device.

choose Advanced Mode

Step 2 – Connect your device to computer and click Next. If your device is not detected, put your device into the DFU/Recovery mode using the set of instructions appearing on your screen.

 enter DFU mode under Advanced mode

Step 3 – Once done, the program will automatically detect the version of your device and show all the compatible firmware for it. You now just need to choose a suitable version and hit the 'Download' button.

how to download firmware

Step 4 – After the firmware is downloaded, it will automatically verify the firmware. Lastly, hit the 'Start' buttn and your device will be restored back to the factory state automatically.

fixing your iOS

If you want to restore a backup from iTunes to your iPhone and get the message 'The iPhone cannot be restored. The device cannot be found', you can try the tool iMyFone iTransor (iOS 12 supported) which is a flexible iPhone backup and restore tool. It can be used to restore partial data such as Contact, Messages, WhatsApp, WeChat from your iTunes backup. Check more details here.

Part 2. Other Tips to Fix iPhone/iPad Could Not Be Restored

There are some other methods that you can try to troubleshoot the problem. We will explain 4 tips that might be helpful.

1. Use Original USB Cable

If you encounter the problem 'The iPhone could not be restored. The device cannot be found', it is highly recommended to use the original Apple lightening cable which was supplied with your device than any other USB cable. Just in case, if you are using the original one only and are still not able to connect your iPhone with the PC, you must ensure that the USB cable is actually working out or not. Try plugging in another iPhone with the same cable. If the cable is faulty, you need to buy out an original Apple lightning cable to proceed.

USB cable

2. Update iTunes to the Latest Version

Generally the issue of restoring, including the error message 'The iPhone cannot be restored. The device cannot be found', arises when the iTunes application is not updated to its latest version. To get this done, here's the step by step tutorial.

    • For Mac:  Go to the App Store. Towards the top of the App Store window, select the 'Updates' option. You will be able to see if there is any iTunes update available or not.

update iTunes in Mac

  • For Windows: Launch the iTunes. Navigate the 'Help' menu and hit on 'Check for Updates' option.


update iTunes in Windows

If there are any updates available, ensure to follow the prompts to install the latest version.

3. Force Restart Your iPhone and Try Another Computer

If you are trying to restore your iPhone but the iTunes error states 'The iPhone cannot be restored. The device cannot be found'. You can still start afresh by forcing a restart over your device and then try again with restoring your phone.

For iPhone 6 or below:

If you have iPhone 6 or any lesser version, you can optimally force the restart in your phone by pressing the "Home" and "Sleep/Wake' buttons together till the apple logo does not surface on your screen.

hard reboot iPhone 6

iPhone 7 Series:

Thumb down the "Sleep/Wake" and "Volume Down" button altogether to obtain the Apple logo on the screen. If you successfully get that, you may free your fingers from the tabs and your iPhone would go on a restart mode.

hard reboot iPhone 7

iPhone 8, 8 Plus and X:

Push and release the "Volume Up" button. Repeat the same with the "Volume Down" button. Then, hold the 'Power' button down until the apple logo does not appear on the screen.

force reboot iPhone 8

Connect your phone with different PC

You can even connect your phone from a different PC and check if you still get the error message 'The iPhone cannot be restored. The device cannot be found' on that PC.

4. Restore with iTunes using Recovery Mode

In this section, we are going to know how to use the 'Recovery mode' to restore your iPhone to factory settings with iTunes. This only works for people who have never tried this method.

    • Launch iTunes on your computer and connect your iPhone with your computer using the lightning cable.
    • Follow the steps guide offered in this article and put your device into Recovery mode. When your iPhone is in recovery mode, you will see iTunes logo on the screen.
    • iTunes will detect your iPhone is recovery mode and ask you to restore your device. Click OK on the screen and then click Restore iPhone to get your iPhone restored. Wait for a short while and it will finish soon. Then you can set up your iPhone which is like a new device now.

restore iPhone with iTunes