Fix “iTunes has stopped working” on Windows 10/8/7

iTunes is the go-to software of many iOS users when it comes to managing iPhone music, books, TV shows, movies, etc. So, it would be quite frustrating if it starts crashing and gives "iTunes has stopped working" errors on your windows computer.


Reasons Why "iTunes has stopped working" on Windows 10/8/7

There could be number of reasons behind the "iTunes has stopped working" error. Some of the reasons are very common that most iOS users can fix easily, while there are others that are either complex or even unknown.

Following are some potential causes of this problem:

  • Incompatibility between your iTunes data files and your Windows system files is one of the major causes of this error.
  • This error can also occur if you are using an outdated framework of your Windows computer.
  • Some of the other reasons include malware, virus, software conflict, bad installation, corrupted installation files of iTunes, etc.

How to Fix "iTunes has stopped working" error on Windows 10/8/7

Fortunately, there are many ways to fix this problem. Following are some ways to fix this problem:

1 Repair Bonjour on Windows 7

Most iOS users have reported that this error can be fixed by repairing Bonjour on their windows computer. Follow these instructions to repair Bonjour:

Step 1: Launch Control Panel on your computer and navigate to Programs > Program and Features.

Step 2: Find and select Bonjour from the list of programs and click on the Repair option. Windows will then attempt to repair Bonjour.

Repair Bonjour

After the repair, iTunes will be able to work normally on your Windows 7.

2 Launch iTunes in Safe Mode on Windows 10/ 8/7

Launching iTunes in Safe Mode isolates the software from any interferences caused by third-party scripts or plugins. It is a potential fix for ‘iTunes has stopped working' error.
Follow these instructions to launch iTunes in Safe Mode:

Step 1: Press and hold down the CTRL and Shift keys on your keyboard.

Step 2: Now launch iTunes by double-clicking its icon from desktop or from Start Menu. iTunes will display a message telling you that it is running in Safe Mode.

Step 3: Click on Continue button and iTunes will start in Safe Mode.


3 Update iTunes to the Latest Version on Windows 10/ 8/7

iTunes updates fix bugs and errors in addition to adding new features. So it would be a good idea to update iTunes to the latest version in order to fix the stopped working error.
Follow these instructions to update iTunes:

  • Launch iTunes and navigate to Help > Check for Updates.
  • Follow the prompts shown on your screen to update iTunes to the latest version.


4 Completely Remove and Reinstall iTunes on Windows 10/ 8/7

If none of the solutions provided above work for you then it is recommended that you completely remove and reinstall iTunes. Follow these instructions:

Step 1: Launch Control Panel and navigate to Programs and Features on your Windows PC.

Step 2: Now uninstall these programs:

  • iTunes
  • Apple Application Support (32-bit)
  • Apple Application Support (64-bit)
  • Apple Mobile Device Support
  • Apple Software Update
  • Bonjour

Step 3: After uninstalling, restart your PC and then download and install iTunes from official website.


Then restart your Windows computer to see whether the "iTunes has stopped working" error occurs or not.

5 Use an iTunes Alternative to Avoid "iTunes has stopped working" Error

If you are fed up with random errors and crashes of iTunes, then you will be glad to know that there are plenty of good alternative softwares that you can use to fulfil your iDevice media transfer needs. One of these alternatives is iMyFone iPhone Transfer.

It is a premier iPhone file transfer tool that lets you transfer files between your iDevice and your computer conveniently. Furthermore, it is also free from various bugs and errors that occur when using iTunes. It offers plenty of additional features. All in all, TunesMate will cover all your iDevice media transfer needs.

Following are some features of this software:

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  • TunesMate can still export iTunes library even when iTunes has stopped working or crashing.
  • Faster transfer speeds, user-friendly interface, and error-free user experience make TunesMate the best alternative for iTunes since 2017.
  • Manage your iPhone media such as photos, music, videos, playlists, apps, etc. conveniently.
  • Two-way transfer feature allows you to transfer files between iPhone to computer/iTunes and vice versa.
  • TunesMate bypasses all the known limits of iTunes and provides seamless file transfer experience.
  • With TunesMate, you don't need to worry about your data being erased while syncing.
  • Rebuild your iTunes library quickly with a single click.
  • Highly recommended by many professional software review webistes, such as GetintopcGeekreply,, etc.

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How to Transfer iTunes Library to Your iDevice without Launching iTunes?

iMyFone TunesMate allows you to transfer your iTunes library to your iDevice, even when iTunes has stopped working. Here's how to do it:

Step 1: Launch TunesMate on your computer and connect your iDevice via compatible USB cable.

Step 2: Select Transfer iTunes Media to iDevice option. TunesMate will scan your connected iDevice and ask you to select contents to transfer.


Step 3: Check/Tick Entire Library and then click on the Transfer button. The transfer process will begin.