For a lot of iOS and Mac users, Facetime has a central position in their day to day lives. When they have to deal with issues like Facetime poor connection and Facetime not connecting, their communications do suffer. The Facetime won't connect problem is very common. When it does happen, it means that there will be no easy video and audio calls for you. To help you get back to your calls and enjoy chatting with friends, relatives, and probably your clients, we will help you fix the Facetime poor connection problem here.

1: Remember to Backup First

When you try to fix your device, things do not always go as you would want them to. You might end up losing your data during the fixing process. This means, creating a backup before fixing the Facetime not connecting problem is extremely important.

Thus before you try to fix the Facetime won't connect problem on your iOS device, you can easily back up the device on the services provided by Apple. You can use iTunes or iCloud. These services however require you to either create a full backup for the device or none at all. If you need to create a partial backup for the device, this is possible. You can use a third-party tool like iMyFone iTransor to back up the device selectively. The steps below should help you back up your iOS device selectively:

Step 1: Launch iMyFone iTransor on your computer. On the left panel, choose Acquire Backup from Device & iCloud and then tap Back Up Device.

Step 2: Connect your iOS device and trust the computer if this is your first time connecting your device to the computer. Choose "Select One or More Data Type(s)" to selectively back up your iOS device. Pick the data types you wish to back up from the ones listed under this option. Also, choose the backup path.

Step 3: Click Back Up to initiate the backup process. Keep the device connected to the computer until the backup process is finished.


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If you are trying to fix the Facetime poor connection issue on your Mac, you will need to back up your important data to an external hard drive. After fixing the computer, you will be able to copy back your data if you lost it during the fixing process.

2: Top 10 Solutions on How to Fix FaceTime Poor Connection

After creating the back up for your device, you can go ahead and fix the Facetime not connecting problem. Below, we show you the top 10 solutions to this problem.

Solution 1: Turn Wi-Fi off and on again or Change to a New One

Facetime requires a stable internet connection for it to work. Maybe the reason why it is not connecting is that you are connected to an unstable Wi-Fi network. Try connecting to a new Wi-Fi connection by following the steps below:

Step 1: Launch Settings and then tap Wi-Fi.

Step 2: Choose a Wi-Fi network, click on it and enter the Password to connect.

change to another wifi network

Solution 2: Toggle FaceTime off and on

This will force reactivation with the Apple servers. This can solve your Facetime connection problem. The following steps should help you implement this solution:

Step 1: Launch Settings and then tap FaceTime.

Step 2: Toggle the FaceTime switch off and then on again.


Solution 3: Restart or Reset Your Router

Your router could be the reason why your FaceTime connection is problematic. You can restart or reset the router to see whether this will fix your problem.


Solution 4: Restart Your iOS Device

Your iPhone could be having a bug that is affecting Facetime connection. This bug can be fixed by simply restarting the device. Follow the steps below to do this:

Step 1: Press and hold the Sleep/Wake button until the slider appears. Slide this slider to power off the device.

Step 2: After the device is off, wait for a few seconds. Press the Sleep/Wake button again until an Apple logo appears.

restart iPhone

Solution 5: Change DNS Info

Changing the DNS information on your device can help fix the Facetime poor connection problem. To do this on your iPhone, follow the steps below:

Step 1: Open Settings and tap Wi-Fi.

Step 2: Click the blue arrow next to the Wi-Fi Connection. Edit the DNS field like "".


Solution 6: Check Date & Time Settings

The date and time settings can lead to Facetime not connecting problem. To apply this solution, follow the steps below:

Step 1: Open Settings >General > Date & Time.

Step 2: Toggle on Set Automatically.


Solution 7: Force Close FaceTime and Launch again

This simple fix could help you eliminate the Facetime won't connect problem. To apply the fix, do the following:

Step 1: Double tap the Home button. This will bring up the applications you have been using most recently. 

Step 2: Swipe right or left to locate Facetime. On the Facetime preview, swipe up. This will force close Facetime.


Solution 8: Reset Network Settings on Your iOS Device

If your Facetime won't connect resetting your network settings could help fix the underlying problem. To do this, follow the simple steps we have listed below:

Step 1: Launch Settings, tap General, click Reset.

Step 2: Tap Reset Network Settings and confirm on the popup that appears. After resetting the network settings, try Facetime again.

reset network settings

Solution 9: Update iOS Device

If your operating system is not up to date, you Facetime may fail to connect. To fix this issue, you will need to update to the latest iOS version. Below we show you how to update both your iOS device. Before you start any of the updates, be sure to connect your device to a stable Wi-Fi network. Also, an OS update may take a while. Therefore, your patience will be needed here.

Step 1: Launch Settings, tap General, click Software Update.

Step 2: Wait for the latest iOS version to appear under Software Update. Click Download and Install. Agree with the terms and conditions Apple will display to initiate the Update.


Solution 10: Contact Apple Support

If you have tried all the above solutions and none has worked, you can try talking to the Apple support team. They will help you figure out what the problem is and also help you solve the issue.


If your Facetime won't connect, try the solutions we have outlined above to solve the Facetime poor connection problem. Make sure you have created a backup for your device first before you initiate the Facetime fixing process. We would love to hear from you. Leave us your comment below.