Fix: Erase All Content and Settings Not Working on iPhone/iPad

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Question
Help!! My iPhone won't erase all content and settings, it has stuck on erase all content and settings for 2 hours, what should I do to fix it? Your suggestions are greatly appreciated. Thanks!

All iDevices (iPhone/iPad/iPod Touch) have a built-in option to reset and erase all user data and restore the device to factory settings. This feature is very useful and a lot of iOS users use this when troubleshooting their iDevices. However, sometimes this feature stops working due to some unknown reason. If you are facing this issue, then read on.

iPhone/iPad "Erase All Content and Settings" Not Working Solutions

Following are some ways to fix this iPhone/iPad wont erase all content and settings:

Try the Best Alternative Method to Erase Your iDevice

There are many other ways to erase an iDevice apart from Erase All Content and Settings method. One of the most recommended methods is to use an iDevice data erasing tool called iMyFone Umate Pro. This is the best tool if you need to completely reset your iDevice without hassles.

In fact, resetting via Umate Pro is safer than resetting via Erase All Content and Settings method because Umate Pro erases data permanently, so the chances of recovering your erased data are eliminated. If protecting your privacy is your primary concern, it is highly recommended that you use Umate Pro to reset your iDevice.

how-umate-pro-permanently-erases-data

iMyFone Umate Pro is fully compatible with iOS 11 and receive lots of positive reviews from APPKED, Cultofmac.com, macworld.co.ukMakeuseof.com etc.

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Steps to Erase All Data Via Umate Pro

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Step 1. Connect your iDevice with your Mac or Windows PC and launch Umate Pro.

Step 2. Click on Erase All Data tab and click Erase button when prompted.

guide erase all data screen

Step 3. Select Security Level of deletion n. There are three levels i.e. Low Level, Medium Level, and High Level.

select security level to erase all data

Step 4. Type 'delete' in the textbox and click on Erase Now button to start the erasing process.

erase all data

Features of iMyFone Umate Pro

  • Erase All Data: Permanently erase all content and settings without chance of recovery.
  • Erase Deleted Files: Erase the files that you have already deleted to make them unrecoverable.
  • Erase Private Data: Erase private data such as call logs, messages, contacts, WhatsApp data, etc. permanently.
  • Erase Private Fragments: Permanently erase third-party app fragments to keep your privacy safe.
  • 1-Click Free Up Space: 1-Click feature to clean up junk files of your iPhone and boost its performance.
  • Umate Pro allows you to preview data before you permanently erase it.

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Hard Reset When iPhone/iPad Stuck on "Erase All Content and Settings"

Some users have reported that performing a hard reset fixed their 'Erase All Content and Settings not working' problem. So you should also hard reset your iPhone and then try resetting the device via the Settings App. Hard reset has been designed to solve certain iDevice issues. It is a form of restart that is initiated via a combination of buttons of an iDevice. Different iPhones have different methods to initiate hard reset.

Hard Reset iPhone 6s or Earlier,iPad,iPod Touch

Follow these instructions to initiate hard reset on most iDevices:

  1. Press and hold Home button and Sleep/Wake button.
  2. Don't release the buttons when the power-off slider appears.
  3. The screen will turn black and a silver Apple logo will appear. Now you can release the buttons.

hard-reset-iphone

Hard Reset iPhone 7/7Plus

The steps to initiate hard reset are the same on iPhone 7 series, however since there is no true Home button, you will need to use a combination of other buttons. Follow these instructions:

  1. Press and hold Volume Down and Sleep/Wake buttons simultaneously.
  2. Release the buttons once you see the Apple logo on the screen.

Hard Reset iPhone 8/iPhone X

Follow these instructions if you are using iPhone 8 or iPhone X:

  1. Press and release Volume Up button.
  2. Press and release Volume Down button.
  3. Press and Hold Sleep/Wake button simultaneously.
  4. When you see the Apple logo on the screen, release all the buttons.

hard-reset-iphone-x

Update iOS Version

iOS updates bring new features as well as bug fixes. It is likely that 'Erase All Content and Settings not working' problem will be solved after the update. You can update your iDevice wirelessly or use iTunes depending on your preferences. Follow these instructions to update iOS version from the device:

  1. Connect your iDevice with a working Wi-Fi connection.
  2. Open Settings app and navigate to General > Software Update.
  3. If you see a message asking you to remove apps to free up space for the update, then use the Continue option to remove them.
  4. After that, tap the Install option. Your iDevice will start downloading the update and install it automatically once the download is completed. You may be asked to enter your passcode during the update process.

update-ios-on-iphone

Note

Some updates are not available wirelessly. In such cases, you need to update the iOS version via iTunes.

Restart Your iDevice

Just as restarting a PC solves various issues, restarting your iDevice can also work in the same way. It may or may not solve your iPhone/iPad won't  erase all content and settings problem, but it is worth a try.
Follow these instructions to restart your iDevice:

  • Press the Sleep/Wake button of your iDevice.
  • Don't release the button until you see a Slide to Power Off slider.
  • Use the red slider to turn off your iDevice.
  • Now turn the iDevice back on by holding the Sleep/Wake button.

restart-iphone