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Top 12 Fixes for iTunes Error 0xe8000015


6 mins read

When you try to connect your iPhone to the computer and launch iTunes, does this ‘iTunes could not connect to this iPhone. An unknown error occurred (0xe8000015)' message pop up? This is found rather common for many users when their iDevices are disabled and they want to seek help from iTunes.

If this error 0xe8000015 appears out of the blue and you need trusted methods to guide you out, read on this passage and you can find the satisfactory results to the problem.

error 0xE8000015

In this article:

1 Check Charging Accessories or Computer

Remember to check your lightning cable, connecting port and computer first. This is the easiest way for you to check first when problems stop your iPhone from making connection to the computer, and in this case is the 0xe8000015 error message.

Switch a new cable, the original one is preferred and check both the charging port of your device and the USB port of your computer. If there are debris, drag a clear cloth to clean them first. If necessary, try all USB ports to see which one may work.

2 Free up iPhone Storage Space

The iPhone storage space is full problem will not only cause your iPhone to not being able to turn on, but also bring you the trouble when you try to fix this error 0xe8000015 issue. And this is quite simple to do. Just go check your iPhone Storage on General part of your iPhone. If you simply want to free up the space temporarily, choose to offload app is enough. And if you don’t think it necessary to keep those unused one, choose to delete them for good.

check iphone storage

3 Hard Reboot iPhone

You can also try hard reboot iPhone and see if your iPhone can connect to iTunes as normal and solve this 0xe8000015 on iTunes. To some extent, this method can somehow release certain space for your iPhone, and can help you get rid of this problem with relatively high chance. Here is how to do based on the phone models you have.

For iPhone 8/X/11/12/13/14:

  • Quickly press and release the Volume Up + Down button.
  • Press the side button and hold until the display turns off and shows the Apple logo.

For iPhone 7/7 Plus:

  • Press and hold the Wake + Volume Down button for the Apple logo to appear.

For iPhone 6 and later:

  • Press and hold the Wake + Home button till the Apple logo shows up and restart your iPhone.

hard reboot iPhone

4 Update iPhone iOS

This is one recommended fix from many users, who stated that their problem of ‘iTunes could not connect to this iPhone 0xe8000015’ was successfully removed by updating to the latest iOS system, which means the software is causing you the problem and reminding users to keep up with the update so as not to fall into more severe problems.

And this is as simple as trying other methods: Open Settings, tap General, go for Software Update, if there is one available, click to download it. Then try to connect your iPhone to iTunes and try again.

update iOS system

5 Get the Latest iTunes

Making sure that the iTunes is up-to-date is all the more important for you to have a better usage of iTunes and fix this error 0xe8000015. Sometimes the window will pop up and ask for an update whenever you open iTunes, but if there is no reminder, you can make that manually with steps listed below.

Turn on iTunes and choose Help, then find Check for Updates on the menu. iTunes will immediately detect and tell you the result, click on Download iTunes now to get the latest one.

update iTunes

6 A Better Choice to Fix error 0xe8000015

Since iTunes is prone to error messages for no reason and the problem always lies in the software itself and the iPhone connected, ruling out the iPhone problems is also needed.

With the info, I’m here to introduce you a third-party tool that can solve your puzzle perfectly – iMyFone Fixppo. Fixppo is a professional iOS system repair tool that has been helping users to fix their iOS-related problems for years with great reputation. You can free download it first and see how it works to fix this error 0xe8000015 headache with me.

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Key Features:

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Step 1: You need to download Fixppo to the computer and launch it. Then select Standard Mode to start the process without data loss.

standard mode of Fixppo

Step 2: Establish connection between your iPhone and the computer. It's likely that your iDevice can't be detected, so follow the instructions displayed on the interface to enter Recovery mode first.

put device to recovery mode

Step 3: Once you enter this mode, you will be required to download the firmware package that will be later used for fixing your iPhone. And there are chances that Fixppo will show you more than one version, choose the one you like or change nothing and click on Download to get it.

download firmware package

Step 4: With the downloaded firmware, click the Start button, and Fixppo will use the firmware to repair your system and solve your error 0xe8000015 problem.

fix successfully

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7 Try iTunes with iPhone in Recovery Mode

There are more than one comments on social platform saying that putting iPhone into Recovery Mode before trying iTunes helps to conquer the difficulty of solving the iTunes 0xe8000015 problem. Once you follow steps make iPhone in Recovery Mode, it’s very likely that iTunes will detect your device and begin to update or restore your iPhone.

Step 1: Connect iPhone, open iTunes and enter Recovery Mode.

  • iPhone 6 and earlier: Press the Sleep button and the Home button at the same time, when your screen shows ‘Connect to iTunes logo’, release both of the buttons.
  • iPhone 7 series: This is quite the same as the last part for iPhone 6 and earlier users, all you have to do is to change the Home button to Volume Down button and follow the rest.
  • iPhone 8 and later: Press and release the Volume Up then the Volume Down button. After that, keep pressing the Side button, when your screen go into Recovery Mode after turning black, release the button.

Step 2: Start to update/restore iPhone.

  • Once you enter this mode, iTunes will automatically detect your device and ask you to update or restore. You can choose either of the features and start the process.

iphone needs to be restored

8 Try iTunes with iPhone in DFU Mode

Like Recovery Mode, DFU Mode can help to solve this error 0xe8000015 problem, but it’s the advanced version of Recovery Mode. If you can’t enter Recovery Mode smoothly, you may first try to enter it for free with Fixppo or enter DFU Mode with steps below.

Step 1: Connect iPhone, open iTunes and enter DFU Mode.

  • iPhone 6 and earlier: Press the Sleep button and the Home button together for a few seconds then release the Sleep button and keep holding the Home button. when you see the logo of a lightning cable pointing at the computer, release the button.
  • iPhone 7 series: Follow the same steps instructed above, but remember to switch the Home button to Volume Down button.
  • iPhone 8 and later: Press both the Volume Up and Down button and release. Then press the Side button and wait till the screen turns black. When the black screen appears, hold the Volume Down at the same time. 5 seconds later, remove your finger from the Side button and hold the Volume Down one till the screen shows nothing and iTunes will inform you that it has detected your device.

Step 2: Begin to restore iPhone.

  • The moment you put your iPhone into DFU Mode, iTunes will detect your device as well and you can start the process of restoring iPhone.

iPhone in dfu mode

9 Update Drivers in Device Manager

Methods mentioned below including this one may be a bit complicated and please follow the instructions strictly to fix this iTunes 0xe8000015 problem by reinstalling the Apple Mobile Device USB driver.

  • Break the connection between your iPhone and computer.
  • Use a lightning cable to re-establish connection, if the iTunes opens itself, close it.
  • Type Device Manager in the search bar and open it.
  • The moment you put your iPhone into DFU Mode, iTunes will detect your device as well and you can start the process of restoring iPhone.
  • Find the Portable Devices option, when you see the Apple iPhone, right click it and choose Update Driver Software.
  • Then select Search automatically for updated driver software and follow to finish the remaining procedures.
  • After that, launch iTunes and see if your device can be connected to iTunes. If not, put it into Recovery Mode first with instructions mentioned above.

update driver in device manager

10 Reset iTunes Lockdown Folder

iTunes creates this lockdown folder that stores data for iOS devices that are said to be synced to a computer. If there are problems when you try to connect device to computer and use iTunes, try to reset this lockdown folder might work to help you out. And the place that keeps the folder vary from computers to computers, please follow to find them and delete first.

Step 1: Remove the Lockdown folder.

For Windows:

  • Press Windows and R key to open the Run dialog box.
  • Enter %ProgramData% and click OK.
  • Scroll to find the folder named Apple and click on it for twice.
  • Then find the Lockdown and choose to delete the whole folder.

For Mac:

  • Enter Finder, click Go, then Go to Folder.
  • Type in /var/db/lockdown and click on OK.
  • When you see the Lockdown folder, choose to remove the whole one.

Step 2: Reset the folder.

  • After you delete the old one, relaunch iTunes and connect your iPhone to the computer and click to trust it again. A new lockdown certificate will then be downloaded and be used to re-sync your iOS device.

delete lockdown folder

11 Update your computer

Whether you’re using the Windows or Mac, making an update to the system at a regular time is important. Therefore, if none of the methods worked to fix this error 0xe8000015, check whether your running system is too outdated to bear those operations.

12 Try iTunes Errors Fixer

This can be your last choice if all possible solutions are used up without giving you positive feedback. TunesFix is the one that can fix 100+ iTunes errors including this error 0xe8000015 and is fully compatible with all iTunes versions. Just choose its Repair iTunes Connect Issues and let it finish the whole process.


Have you fixed this error 0xe8000015 issue with the full guide in this article? Hope your problem is smoothly fixed and you’re able to use iTunes normally. If not, make sure to try iMyFone Fixppo, which can detect problems of your iPhone and fix it without data loss.

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