iPad Is Disabled and Won’t Connect to iTunes? How to Fix?

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Question
I have an iPad 2 and out of the blue my iPad is disabled and won't connect to iTunes. The iPad screen is displaying 'iPad is disabled connect to iTunes'. When I connect to iTunes, it is asking for entering the passcode to use iTunes. How can I fix it? Please help!

iPad can be disabled if you or someone else has multiple wrong passcode attempts. This is a severe headache if you unfortunately never did a backup of your iPad or haven't backed up your iPad for a long time. Here we will answer some common questions for these people who's iPad gets disabled and won't connect to iTunes. Also, we will tell you how to enable the disabled iPad at the end.

iPad is disabled

1. Why iPad Won't Connect to iTunes When It Is Disabled?

The reason that the iPad isn't recognized on iTunes might be that you haven't trusted that computer on your iPad. iOS devices upon getting connected to iTunes for the very first time, will be asked to confirm the connection between device and computer by choosing 'Trust this Computer'. It further enables iTunes to access the data on your device. Until you erase a device or alter the computer you trust, the computer stays trusted which implies that the device will get connected without any pop-up on connecting next time. However, you are not able to do that when your iPad is disabled.

Another reason is that your iPad will be required to be unlocked state so that iTunes can access the data on it. This is not a must for all devices. Some iOS devices can be backed up when it is locked.

2. Can You Save the Data on Your iPad?

Well, in this scenario, you will only be able to recover the data that you have already backed up using iCloud or iTunes.

If your iPad trusted a computer, it can help you sync your device data, access them, and create backup on PC. That's why iTunes can access the data on some devices even if they are disabled only if it has trusted the computer before. However, sometimes, iTunes still cannot access the data on a disabled iPad that has trusted the computer before, because iTunes requires you to enter the password for lock screen in order to proceed to backup the device.

3. How to Enable the Disabled iPad

If you've triggered the iPad to be disabled and won't connect to iTunes issue due to multiple failed attempts to enter the correct passcode, the only way to get through it is erasing the iPad entirely to make it work like before. That implies, all your data and iPad settings will be entirely wiped out. There are several ways to enable a disabled iPad. We will introduce 2 less used ways in case the normal way (iTunes) doesn't help.

3.1. Use Find My iPad Feature

Your iPad can also be erased using the 'Find My iPad' feature. With this feature, you can erase it remotely from anywhere. For that, your device must be logged in to your iCloud account with Find My iPad option turned on. Now, use a computer or another iOS device with iOS 8 or later versions and follow the steps as mentioned to fix your disabled iPad that won't connect to iTunes.

Step-by-step guide to erase iPad by using 'Find My iPad' :

  • Launch any web browser (Chrome, Safari, Firefox, or Internet Explorer) on your computer and go to www.icloud.com. You can also open Find iPad/iPhone on another iPad or iPhone. The steps are similar--find the device and erase it.
  • Upon being prompted, log in to your iCloud account and tap 'Find My iPhone'. Verify your iCloud password if you are asked to.
  • After seeing the map with all your iOS and Mac devices, tap 'All Devices' found on the top part of the screen. From that list pick your iPad.
  • On the upper-right corner of the browser you will see a window having three buttons: Play Sound, Lost Mode and Erase iPad. Click 'Erase iPad' here and confirm the selection.

erase iPad on iCloud.com

Note: Erasing iPad will restore it to the same condition as it was when purchased.

  • Once you confirm your selection, the iPad gets erased. Internet connection is important to erase the iPad using this method. If it cannot connect to WiFi or cellular data, the iPad cannot be erased.

3.2. Use iMyFone iOS System Recovery to Unlock iPad

Another way to fix a disabled iPad is using iMyFone iOS System Recovery. This software fixes major iOS issues such as stuck in recovery mode, iPhone or iPad getting frozen issues, etc. If your iPad is disabled and won't connect to iTunes, iMyFone is there to rescue. It also unlocks locked devices using the Advanced mode.

iMyFone iOS System Recovery (iOS 11.3 Supported)

700,000+ Downloads

Key Features:

  • It offers three different modes. No data loss will be caused using "Standard Mode", and "Exit Recovery Mode".
  • It was recommended by Cult of Mac, and Makeuseof.
  • It comes with Mac and Windows versions. Almost all iOS versions and iOS devices are supported.
  • It is completely risk free and easy to use.

Try It FreeTry It Free

Here is the step-by-step guide to unlock your iPad.

Step 1: Install and then launch the software on your PC. Connect your iPad to your computer and click 'Advanced Mode' on the iMyFone interface.

interface of iMyFone iOS system recovery

Note: This process updates the iOS to the latest version. Your locked iPad will be unlocked with this function.

Step 2: A prompt pops up asking you to put the iPad in DFU mode/recovery mode. You need to tap 'Start' to initiate the repair process. Follow the onscreen steps to enter DFU mode on your iPad.

enter DFU mode under Advanced mode

Step 3: After entering DFU mode, the software automatically detects the iPad. Click 'Download' to download the latest firmware for the iPad.

how to download firmware

Step 4: As soon as the firmware is downloaded on your iPad, the software automatically starts fixing your iPad and unlocks it. Once you are done, the iPad should be activated and will work without screenlock.

Use Advanced Mode to unlock disabled iPad