When you are using WhatsApp on iPhone, iCloud is the most commonly used platform for backing up conversations and media files.

You can restore iCloud backup data anytime you want, and it is a necessity when you need to restore deleted conversations or when you change your iPhone. However, it is quite common for iPhone users to face WhatsApp iCloud restore not working. In this article, we will illustrate all the possible ways on how to fix the iCloud restoration process not working issue.

Part 1: Why Is My WhatsApp Not Restoring From iCloud?

There are various reasons why your WhatsApp restore from iCloud not working. In such a case, you are likely to face any of the following scenarios.

  • No iCloud backup found.
  • WhatsApp cannot connect to iCloud.
  • iCloud restoration process is stuck forever.
  • WhatsApp media files not downloading even after iCloud restoration.
  • WhatsApp won’t initiate the restoration process, especially when it is on an iPhone.

whatsapp icloud restore problem

The reasons for the above scenarios are likely to be one of the following cases.

  1. When you are restoring WhatsApp data from iCloud on your new iPhone, you may not be using the same Apple ID you used to back up data on iCloud on your old iPhone.
  2. The restoration process can get stuck when your internet connection is not stable.
  3. There could be insufficient iCloud storage space available.

Part 2: Ways To Fix WhatsApp Restore From iCloud Not Working

1Check Your Internet Connection

When the internet connection is not stable, the restoration process also becomes unstable, and it could take forever. If you see any message such as WhatsApp cannot connect to iCloud or WhatsApp cannot restore chat history, you can be certain that the problem is with your internet connection.

Step 1: If you are using the cellular network, make sure that the data pack has not expired, and your connection is strong. You can do so by opening any website from your web browser or playing videos on video streaming apps like YouTube. We recommend you use a Wi-Fi internet connection while restoring WhatsApp chat history from iCloud.

Step 2: If you are using a Wi-Fi network, make sure that the connection is stable. It is usual for a Wi-Fi-based internet connection to get unstable when the distance between the router and the connected devices increases. Therefore, check the internet connection by playing online videos through video streaming apps. You can also restart your router to refresh the connection.

If the internet connection is perfect, check out the other solutions.

2Force Restart Your iPhone

Sometimes, force restarting iPhone solves many issues that users usually face. When you force restart your iPhone, all the ongoing processes and connections get terminated and restarted. Therefore, any glitch or malfunctioning in those processes and connections get rectified.

To force restart your iPhone, you need to hold both the volume down button and the Sleep/Wake button together at the same time. You should hold them until you see the Apple logo appearing on your iPhone screen. This button combination may vary depending on your iPhone model, and you can always check the manual for better understanding.

force restart iphone

3Check Your iPhone Storage

WhatsApp requires enough storage space to restore the chat history from iCloud. You may also get to see a message that the device is running out of space. Therefore, before starting the restoration process, check if you have enough free storage space.

Step 1: Open the Settings app.

Step 2: Go to the General option.

Step 3: Tap on the iPhone Storage option.

Step 4: Check the available space, and if it is not sufficient, you should consider deleting junk files and others to free up space.

general iphone storage

4Turn On iCloud Drive

One of the probable reasons why WhatsApp backup not loading on your iPhone is that iCloud Drive may not be turned on. iCloud Drive needs to be turned on for the restoration process to initiate. Here are the steps to follow:

Step 1: Open Settings app.

Step 2: Tap on your Apple ID or profile icon.

Step 3: Tap on iCloud option.

Step 4: You need to toggle on iCloud Drive option.

 icloud drive

Moreover, make sure that your iPhone is running on iOS 9 or later. The restoration function will not work for iPhone have iOS 8 or previous versions.

5Check Your Phone Number and Apple ID

You might have changed your iPhone and restoring WhatsApp chat history in the new iPhone. In such a case, you have to ensure that you are using the correct phone number for WhatsApp account and the correct Apple ID for your iCloud account. If any of these two are not the same as they were in your old iPhone, the restoration will not be possible for the obvious reason.

In other words, you should use the same phone number for your WhatsApp account through which you backed up chat history. Similarly, you should use the same Apple ID for your iCloud account, where you have backed up the chat history.

6Update WhatsApp

As a general rule, you need to update WhatsApp whenever there is an updated version available. This is because the updated version solves the glitches present in the previous version and fixes the malfunctions. To update WhatsApp, take the following steps.

Step 1: Go to Apple App Store.

Step 2: Search by typing “WhatsApp” on the search bar.

Step 3: From the search result, tap on WhatsApp.

Step 4: Tap on Update button.

Wait patiently for the app to get updated and relaunch WhatsApp thereafter to see if the problem is solved.

7Update iOS

Just like WhatsApp, you should take iOS update whenever available without postponing them. While updating your iOS, we recommend you use a Wi-Fi internet connection as the update file could be too large. To update iOS, take the following steps.

Step 1: Open the Settings app.

Step 2: Go to General option.

Step 3: Tap on Software Update option.

Step 4: If any update is available, download and install it.

software update available

After installation, iPhone will get restarted and then check if WhatsApp chat backup not working issue is solved.

8Reset All Settings

Even though we do not recommend this method, but if nothing is working for you, you have to reset all settings on your iPhone. When you reset all settings, all your customized settings will be lost, and all the default settings will be restored. Moreover, your Apple Pay Card will be deleted in the process. Here are the steps to reset all settings.

Step 1: Open Settings app.

Step 2: Tap on General option.

Step 3: Scroll down and tap on Reset option.

 general reset

Step 4: Tap on Reset All Settings option.

Step 5: If prompted, type your passcode.

Step 6: A pop-up message will appear, tap on Reset All Settings option.

reset all settings

9Use iMyFone iTransor for WhatsApp

The best solution to the problem of WhatsApp not backing up to iCloud or not restoring from iCloud is iMyFone iTransor for WhatsApp. It is a professional tool that is specifically designed to make all the transfer, backup, restore, and export works related to WhatsApp account.

Instead of using the official method of taking backup of WhatsApp chat on iCloud, you should take backup using iTransor for WhatsApp. The backup process is extremely easy, and so is the restoration process whenever you need to restore chat history on your WhatsApp.

windows version Mac version

Features of iMyFone iTransor for WhatsApp

Backup and Restore WhatsApp Chat: You can instantly back up and restore WhatsApp chat by connecting your device to your computer. The previous backups will not be overwritten, and hence, you can restore any previous file as per your requirements. The application also allows restoration from iTunes.

Export WhatsApp Chat: You can export WhatsApp chat, contacts, and media files with a few clicks. You can export chats in HTML format, PDF format, and Excel file format as per convenience.

Safe and Secure: There will be no data loss or leakage in any of the above processes. On the contrary, there is always a data loss and leakage concern associated when you use iCloud for backup and restore.

Transfer Between Phones: iTransor lets you transfer WhatsApp chat from iPhone to Android or vice versa instantly. WhatsApp does not offer a direct and simple way to transfer WhatsApp data between two mobile operating systems.


We have provided you all the different methods on how to fix WhatsApp chat backup iPhone not working issue. All you need to do is try out all the solutions one by one. However, out of all the solutions, we have illustrated, we recommend you opt for iTransor for WhatsApp to solve the issue instantly. It is a professional tool designed for backing up and restoring data. You can also make the best use of the various features the app offers you part from solving your current issue.