Rated successfully!


You have already rated this article, please do not repeat scoring!

Top 10 Ways to Fix iPhone Dropping Calls in iOS 13.2/ 13.1.3/ 13.1.2/ 13

User Img
Heather Marston

October 29, 2019 (Updated: June 22, 2020)• Filed to: iOS 13 Issues

4 min read

0 Count

Since updating to iOS13 my iPhone XS Max keeps dropping calls. Incoming and outgoing calls will get stuck sounding like a broken record making the other person's voice get stuck and repeat a half a second clip like 5 times before it just drops. My mobile carrier is Vodacom. None of the online fixes resolved the problem.

If you are experiencing dropping calls on iOS 13 after an iOS update then this the right article for you. This article looks at several options that you can try and fix iPhone dropping calls on iOS 13.2/13.1.3/13.1.2/13.1.1/13.

Part 1: The Most Effective Method to Fix Dropping Calls iOS 13

If you don’t want to waste time to try solutions one by one, just jump directly the most effective and quick one-- try a professional iOS system repair tool solve the dropping calls issue on iOS 13 issue. iMyFone Fixppo is such a tool with the best reputation, which specialized in fixing all iOS issues including iPhone stuck on black screen, iPhone message repeat alerts not working, calls have been dropped and so on with 100% success rate. Moreover, you won’t lose any data with the help of it. And this tool is pretty easy to use, you can repair iOS issues with a couple of clicks even though you are a tech newbie.

Now follow the steps below to fix “dropping call since update to iOS 13

First of all, download and install iMyFone Fixppo on your PC and Mac.

Windows version    Mac version

Step 1: Choose the Standard Mode from the main interface, then connect your iOS device to computer and click the Next to proceed.

 standard mode

Step 2: Then Fixppo will automatically detect the model of your device and show you the  approptiate firmware version matched your device. You can also choose the firmware package you prefer and click Download to start downloading.

download firmware under Standard Mode

Step 3: Once the firmware package has been downloaded successfully, click the Start button.

start to fix your device

Then the program will automatically start fixing the issue. The process won't take long. You can check whether the Mail app works normally or not.

Part 2: Other Possible Solutions to Fix Dropping Calls on iOS 13

1. Force Restart iPhone to Fix Call Dropping Issue

Restarting your iPhone device may help fix dropping calls in iOS 13. To restart your iPhone, follow these two steps.

Step 1. Quickly press down the “Volume Up” button and then “Volume Down” button subsequently without delay.

Step 2. Next press continuously the “Side” button till the device displays the Apple logo to power off.

force restart ios 13

Alt: force restart iOS 13

2. Turn Airplane Mode on and Off

The second option is by turning on and off the Airplane on your iPhone device. Here is how to turn Airplane mode on and off on iDevice.

Step 1. Tap on “Settings” application on your iPhone

Step 2.  Under settings locate “Airplane Mode” and “toggle” button which could be either green, if on, or colourless, if off.  From there you can receive and make calls normally.

iphone airplane mode

3. Turn Off Do Not Disturb

Also, consider checking the Do Not Disturb feature on your device.  When this feature is on after the update, it disables alerts and phone calls. Therefore, in case you encounter dropping calls on iOS 13 after an update, it is advisable to check the “Do Not Disturb” feature status as follows:

Step 1. Move to and through “Settings” app icon to access Do Not Disturb option with a crescent symbol.

Step 2. Click on “Do Not Disturb” to open the interface.

Step 3. In case the toggle button is green, then Do Not Disturb mode is on. Slide the button to turn it off and check if dropping calls in iOS 13 is fixed.

do not disturb

4. Make Sure Call Forwarding is Turn Off

Also, Call forwarding feature when turned on makes user unreachable. Therefore, ensure that the Call Forwarding is turned off to avoid dropping calls in your iOS 13 device.

Step 1. Click on the “Settings” icon on your device and select “Phone” option.

Step 2. Under phone menu, click “Call Forwarding” button and turn off call forwarding if it is on.

call forwarding

5. Check If Silence Unknown Callers is Turned on

In case you need to avoid unknown callers, you have got the “Silence Unknown Callers” feature under “Phone”. It limits calls from unknown numbers from reaching you. However, a friend may have called with a new number and does not go through. You need to turn off the feature to fix the dropping call in your iOS 13 problem.

Step 1. Locate the “Settings” app on your iPhone.

Step 2. Next, open “Phone” option and move to “Silence Unknown Callers”. Slide the green button back to white to disable Silence Unknown Calls.

silence unknown callers

6. Remove and Reinsert your SIM Card

Another way to fix dropping calls on your iOS 13 is to remove and reinsert SIM card. In case it’s damaged or dislocated, it may cause the network glitch causing dropping calls in your iOS 13 device. To fix this error, follow these steps.

Step 1. “Power Off” your iPhone 13 device avoid damages happening to the phone.

Step 2. Chip in the SIM removal tool into the hole on the SIM tray to remove.

Step 3. On removal, check any possible damages on SIM or not fixed in place and place it back on the tray.

Step 4. Push back the SIM tray back in place and “Power On” device to check if the dropping calls in iOS 13 has been fixed.

remove simcard iphone

7. Reset Network Settings

In case dropping calls in iOS 13 has not yet been fixed, there is another option. Reset network settings of the device to default. This fix erases all settings set back to default . What is important is regaining cellular connectivity for the device.

Step 1. Select the “Settings” icon on the device and select the “General” option.

Step 2. Under general, choose “Reset” and proceed to “Reset Network Settings”.

Step 3. Confirm reset by entering the passcode if prompted to.

reset network settings

8. Switch to a Different Network Band

You can also try out a different network band so as to fix dropping calls in iOS 13. This could be due to alternating network strength depending on location. To switch Network Band on the device, follow these steps.

Step 1. In the “Settings” app, click on “Cellular”.

Step 2. Select “Cellular Data Options”.

Step 3. Select an alternative network band to try to fix the dropping call issue on your iOS 13.

cellular data option

9.Check for a Carrier Settings Update

In case there is a pending update on carrier settings, your iOS may misbehave by some of its functionalities not working. Carrier updates are rare and in case you doubt of outdated carrier settings, then you need to check on any available carrier settings updates.

Step 1. Run the “Settings” app and select the “General” option.

Step 2. Choose “About” to check on available updates.

Step 3. On checking for updates, a pop-up message will appear shortly and confirm update to update iOS 13 Carrier Settings. If there is no pop-up, then there is no update available.

10. Wait for New iOS Update to Fix iOS 13 Dropping Calls

The last option is to wait for iOS 13 next update to fix the problem. Apple is aware of bugs on this update are working to fix them. Therefore, dropping calls in iOS 13 should be of major priority to fix and should be set to release the next update soon.


Call dropping issue in iOS 13 is such a disturbing issue to iOS users. This discourages them from continued use of the device following such minor update issues. However, with the given top 11ways, you are good to remain a loyal user of iOS with guaranteed amazing updates.

Generally rated 4.7 (122 participated)

Home > iOS 13 Issues > Top 10 Ways to Fix iPhone Dropping Calls in iOS 13.2/ 13.1.3/ 13.1.2/ 13

top icon