Due to some connection or hardware problems, error code might occur when you are using iMyFone D-Back to recover data. Keep reading to learn what to do if you see an error code or alert.

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Error -2, -10, -19, -20, -21, -30, -31, -32, -38, -41, -105, 1, 19, 1003, 1005 or 1015

Before you follow the instruction below, please make sure that there is no problem with your USB cable or USB Port and you have tried to restart the program to tried again.

Here is the instruction:

Step 1. Make sure that you have installed the latest iTunes and iMyFone D-Back.

Step 2. Make sure the connection between your device and computer is stable.

Step 3. Use iTunes to back up your device now. Please kindly note that your old iTunes backup may be overwritten by the new backup, so move your old iTunes backup files to another folder if you don't want to lose it.

The path of iTunes backup files on Windows computer is:

C:/Users/User name/AppData/Roaming/Apple Computer/MobileSync/Backup/{a folder named with letters and numbers}    

The path of iTunes backup files on Mac is:

/Users/User name/Library/Application Support/MobileSync/Backup/{a file named with letters and numbers}    

Step 4. Once you have successfully made an iTunes backup, close iTunes and open iMyFone D-Back. Now you can choose the third option “Recover from iTunes Backup” from the left panel and select the new iTunes backup that you just made to scan. After the scanning, you will be able to see the deleted or lost data on your device.

Note: This way has been proved to be helpful to get back the deleted or lost data on your device because iTunes also backs up the deleted or lost data. Its result is the same as what you can recover by directly scanning your device.

Error 1011, 1013

Please check the path you choose to store the cache files by clicking the gear icon on the top right corner.

If in the path there is any folder named with non-English words, this error will occur. You can click "Select" to choose another folder or create a new folder named with English words.

Once you've done that, you can use iMyFone D-Back to scan your device successfully.

Error -10205, -10104, 10001, 10002, 10003, 10005

When you use iMyFone D-Back to scan your device, there will be some cache files, and you can choose a location to store them

If you meet the above error codes, it means the path you choose to restore the cache files is invalid. You need to choose another path.

Please make sure the path is consisted of English letters and the folder to store the cache files still exits.

Here is how to check the path:

On Mac, click iMyFone D-Back => Preferences. Then you will be able to see options to choose a path to store the cache files and recovered data.

On Windows computer, click the gear icon on the top right corner. Then you can see the options. 

Other 5-digit Error Codes

Before you follow the instruction below, please make sure that there is no problem with your USB cable or USB Port and you have tried to restart the program to tried again. 

Here is the instruction:   

Step 1. Make sure that you have installed the latest iTunes and iMyFone D-Back.

Step 2. Make sure the connection between your device and computer is stable.

Step 3. Use iTunes to back up your device now. Please kindly note that your old iTunes backup may be overwritten by the new backup, so move your old iTunes backup files to another folder if you don't want to lose it.

The path of iTunes backup files on Windows computer is:

C:/Users/User name/AppData/Roaming/Apple Computer/MobileSync/Backup/{a folder named with letters and numbers}

The path of iTunes backup files on Mac is:

/Users/User name/Library/Application Support/MobileSync/Backup/{a file named with letters and numbers}

Step 4. Once you have successfully made an iTunes backup, close iTunes and open iMyFone D-Back. Now you can choose the third option “Recover from iTunes Backup” from the left panel and select the new iTunes backup that you just made to scan. After the scanning, you will be able to see the deleted or lost data on your device.

Note: This way has been proved to be helpful to get back the deleted or lost data on your device because iTunes also backs up the deleted or lost data. Its result is the same as what you can recover by directly scanning your device.