A lot of people have reported that their text messages are randomly disappearing. The problem’s main symptom is that the text messages seem to disappear at random and when they are gone, the iPhone user is unable to receive any messages on their device. while it is still unknown why this may be happening, a lot of troubleshooting procedures have been fruitless.
If you have noticed that your messages on iPhone seem to be disappearing, we will give you some suggestions about how to get them back. Keep reading to find out how.
1 Try Basic Troubleshooting Steps
Follow the steps below to troubleshoot the problem:
Step 1: Try hard reboot your iPhone:
- On an iPhone 7 or iPhone 7 Plus device: Press and hold the Sleep/Wake button and Volume Down button at the same time for at least 10 seconds until the Apple logo appears.
- On an iPhone 6s and earlier device: Press and hold the Sleep/Wake button and Home button for at least ten seconds continuously until you see the Apple logo.
Step 2: If the issue still exists, go to settings to turn messages off. Turn it on a few minutes later.
f the above solution doesn’t work, try our second option.
2 If You Have Backed up Text Messages to iTunes or iCloud
2.1 Restore Your iPhone to a Relevant Backup File
It is very likely that you missing text messages could be on an iCloud or iTunes backup. If you backup your iPhone regularly, all you have to do to get your disappeared text messages back is simply restore your iPhone to a previous backup file.
2.2 Extract Text Messages from iPhone Backup Files
If you don’t want to erase all the data and settings on your iPhone just to get them back, you can try an iPhone backup viewing tool such as iMyFone D-Back iPhone data recovery software for Win or iPhone data recovery software for Mac to check whether the disappeared messages are on iTunes or iCloud backup files.
This program also goes further and helps extract the missing text messages from the backup files. Here’s how you can do that. But before we begin, you need to download and install iMyFone D-Back to your computer. Once this is done, follow these simple steps to gain access to your backup files and recover the missing text messages.
Extract the Text Messages from an iTunes Backup File
Step 1: Launch the program and from the main window, choose “Recover from iTunes Backup” and then click “Start.” In the next window, select the file type you wish to recover (in this case messages).
Step 2: Select the iTunes backup file that likely contains the missing text messages and click “Scan.”
Step 3: When the scanning process is complete, select the missing text messages from the results displayed and click “Recover.”
Extract the Text Messages from an iCloud Backup
If you had backup the messages on an iCloud Backup file, follow these very simple steps to recover the messages.
Step 1: in the main window, select “Recover from iCloud Backup” tab and click on “Start.” The next window will allow you to select the type of file you wish to recover. Choose “Messages” and click “Next” to continue.
Step 2: Sign in to your iCloud account and in the next window select the iCloud backup file that contains your missing messages. Click “Next” to allow the program to scan the backup file.
Step 3: Preview and select the missing text messages on the next window and then click “Recover” to get them back.
3 If You Haven't Backed Up Your Messages Before
If you hadn’t backed up the messages, there is still a slight chance that you might be able to use iMyFone D-Back iPhone data recovery Win or iPhone data recovery Mac to recover the messages. To begin with, stop using the device the minute you discover that the messages are missing. This is to avoid overwriting the messages and increases the chance that you may be able to recover the messages.
If you hadn’t backed up the messages, you can use iMyFone D-Back to recover them directly from the device. Here’s how to do that.
Step 1: Launch the program and then click on “Recover from iOS device.” Click on Start to begin. In the next window, select “Message” under “Message & Call Log” as the file type we want to recover. You will then be asked to connect the device to the computer using USB cables.
Step 2: Once the program has detected the program, click on “Scan” to allow iMyFone to scan the device for the missing messages. When the scan is complete, find the messages in the recovered files displayed on the next window and then click “Recover.”