Email is one of the most important aspects of your iPhone’s functionality. Without it most people would be at a loss when it comes to effective communication. Yet, like every other feature in your iPhone, email is also bound to experience quite a few problems. If you are having trouble operating the email feature on your iOS device, you’re in the right place. This article will outline a number of top solutions you can try when your iPhone email is not working correctly.

1. Restart Your iPhone

Restarting your iPhone is one of the easiest, yet most effective ways to fix any problem with the device. Here is how to restart an iPhone depending on the model:

Restart The iPhone X

Step 1: Press and hold the Side button and the volume button until the slider appears.

Step 2: Drag the Slider to turn off the device.

Step 3: Press the Side button again until you see the Apple logo.

Restart The iPhone 8 or Earlier

Step 1: Press and hold the top or Side button until you see the Slider appear on the screen.

Step 2: Drag the slider to turn off the device completely.

Step 3: Press and hold the top or Side button again until the Apple logo appears.

2. Make Sure Your Device Connect to An Available Internet

To access and use Email on your iPhone, your iPhone needs to be connected to the internet. Therefore, if you are having trouble with email, check if your iPhone is connected to a Wi-Fi or cellular network. Please make sure that the network your device connected to is reliable by opening a webpage on your browser. Also, ensure that Airplane Mode is turned off. Airplane Mode can block connections to Wi-Fi and cellular networks.


3. Quit & Relaunch The Mail App

If the connection is fine but the Mail app is acting up, quitting the mail app and then relaunching it is one of the effective ways to fix the problem and get email working again. Here’s how to do that:

Step 1: Double-tap on the Home button.

Step 2: In the multi-tasking view that appears, find the “Mail” app.

Step 3: Swipe the Mail app up and off the screen to quit the app.

Step 4: Tap on the Home button again and then tap on the Mail app to relaunch it.

mail notification

4. Delete & Set Up Your Email Account Again

If you are still having problems, you may want to delete the email account on your iOS device and then set it up again. Before you do that, sign in to your email account on your computer and make sure that all your emails are there. It may also be a good idea to make sure that all your emails are saved somewhere other than your iOS device. Here’s how to delete and set up your email account again:

Step 1: Go to Settings > Accounts & Passwords.

Step 2: Tap on the email account that you want to remove and then tap “Delete Account”.

Step 3: Go back to “Accounts & Passwords” and then tap “Add Account”.

Step 4: Tap on your email provider and then enter your email address and passwords and tap “Next”.

Step 5: Wait for Mail to verify the account. Choose information you want to see on the device and then tap “Save”.

add email account on iphone

5. Check Email Settings

Sometimes, the SMTP settings can prevent you from using the Mail app effectively. Here’s how to check the email SMTP settings.

Step 1: Tap on Settings > Mail, Contacts, Calendars and select your email account.

Step 2: Tap on the email account again and then scroll down to tap on the “SMTP” field under “Outgoing Mail Server”.

Step 3: Make sure that your email provider’s server is selected as the Primary Server.

Step 4: Tap on the primary server. Make sure SSL is set to “ON”, Authentication is set to “Password” and Server Port is set to “465”.

Step 5: Tap “Done” and then “Account” on the next screen. Tap “Done” again and you’re done.


6. Fix Your iOS System

Your iOS System could be causing the problem with your email and since it is not easy to diagnose, you can use software like iMyFone D-Back to diagnose and fix the problem, allowing you to send and receive mail easily. The following are some of the features that make D-Back the best solution:

  • It comes with two modes to help you fix the device. The standard mode fixes the device with no data loss and the advanced mode is useful for more complex problems.
  • It can fix any iOS problem including a device that is stuck on the Apple Logo, Recovery mode or the white/black screen and etc.
  • It is easy to use and quite effective to fix iOS problems.

Windows version    Mac version

Before we begin, it is important to back up all the data on your device just in case something goes wrong.

Back Up Current iPhone Data to Computer before Fixing

Step 1: Download and run D-Back first. Then press the "Recover from iOS Device" tab and click on "Start".

Recover from iOS Device Tab

Step 2: We suggest you choose to back up all data on your device. So just select all file types to start scan.

Select File Type from iOS Tab

Step 3: Once the scanning process completes, all exportable data will be listed on the screen. Preview and transfer your current data to computer to keep them safe.

Preview File from iOS Tab

Windows version    Mac version

Fix Your iOS System If Email Is Not Working

Once the backup is complete, follow these simple steps to fix the iOS system using D-Back:

Step 1: Download and install D-Back to your computer. Launch the program and then click on “Fix iOS System”. Connect the iPhone to the computer using a USB cable.

Choose the mode to fix iOS

Step 2: Select the “Standard Mode” and then click “Start”.  Follow the on-screen instructions to put your device in DFU/recovery mode.

DFU mode under Standard mode

Step 3: Once the device is in DFU or recovery mode, click "Download" button to get the device’s corresponding firmware.

download firmware package

Step 4: Once the download is complete, the program will begin fixing the device immediately. Then your device should be normal.

finished fixing iOS system

Windows version    Mac version

Note: The advanced mode will erase all your current device data. Make sure you have an available bakcup before using this mode.

7. Contact Your Email Provider

If none of the above solutions work to fix this problem, you may need to contact your email service provider for further assistance. The following are some of the things you should include in your contact email:

  • Ask your email service provider if you have any security measures such as two-step verification.
  • Check whether the email account settings with your email provider are correct.
  • Check your email provider’s status webpage to see if there is a service outage.

8. Contact The Local Apple Store

If all else fails, you are supposed to bring your iPhone and all information regarding the mail problem to the local Apple store. Apple stores are often very busy so make sure to make an appointment to avoid waiting too long.

We hope the above solutions are helpful to you. Let us know which one works best or any other issues you may be facing below.