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Amazon Prime Not Working on Apple TV? Top 7 Solutions Here

home_icon Created with Sketch. Home > Apple TV > Amazon Prime Not Working on Apple TV? Top 7 Solutions Here
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Brandon Eldred

May 31, 2019 (Updated: August 17, 2019锛

3 min read

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In a nutshell, Amazon Prime is a membership program of the renowned online market - Amazon. 聽As an Amazon Prime member, you will be able to receive discounted or even free shipping. Also, Prime will offer you the option of accessing streaming services for content like video, music, audiobooks, games, etc. But what if Amazon Prime not working on Apple TV? Mentioned below are the top 7 solutions.

Or check out our comparison table:

Success Rate Difficulty Required Time What Can Be Solved
1. iMyFone Fixppo High Easy Short All system/software issues
2. Restart Apple TV Medium Easy Short Some software issues
3. Update Apps on Apple TV Medium Easy Short Some software issues
4. Restart Related App Low Easy Short A few simple issues
5. Restore to Factory Settings High Complex Long All software issues
6. Contact Apple Support Center High Complex Long Software/hardware issues
7. Contact Amazon Support High Complex Long Only Amazon app issues

1. Fix Amazon Prime Not Working on Apple TV without Data Loss

If you are looking for a way to fix this issue simply without causing any data loss, you will have to use a special app like iMyFone Fixppo. iMyFone Fixppo is considered to be one of the most efficient tools that can repair iOS devices with a couple of clicks.

  • It provides a 100% success rate for repairing.
  • You do not need to be a tech-savvy because of its simplicity.
  • This software can resolve tvOS issues without causing any data loss.
  • It supports all tvOS, including the latest tvOS 13.
  • This tool has been trusted by many professional websites.

part of tech sites

Mentioned below are the steps to follow in order to fix your Apple TV using Fixppo. Before that, download Fixppo on your computer.

Windows version聽聽聽聽Mac version

Step 1.Open iMyFone Fixppo and go to Standard Mode. Then, connect the faulty device into that computer.聽Click on Next. If you don鈥檛 see that the device isn鈥檛 connected yet, put it聽into DFU/Recovery mode.

choose Standard Mode

Step 2.Now, Fixppo will search for the appropriate firmware. Choose the correct version and click on Download button.

download firmware under Standard Mode

Step 3.Click on the Start button to start fixing the issues and wait.

start to fix your device

A lot of users have sent their feedback on this professional tool and feel free to check one of them.

user feedback

Windows version聽聽聽聽Mac version

2. Restart Apple TV

One of the simplest but effective solutions is simply to restart the Apple TV. Let鈥檚 see how to do it.

For Apple TV 4K and Apple TV HD:

Go to Settings and select System. Then select Restart.

For Apple TV 3rd聽Generation or older:

Go to Settings, select General and hit Restart.

If not, you can simply unplug the TV from the power socket, wait for about 6 or more seconds and plug it back聽to have a check.

restart-apple-tv

3. Update Apps聽on Apple TV

Here鈥檚 how to update the apps on your Apple TV and see if Amazon Prime is working.

Step 1: Open Settings app on Apple TV and go to 鈥淎pps鈥.

Step 2: Go to 鈥淎utomatically Update Apps鈥.

Step 3: Now, wait for the apps to be updated.

update-apps-on-apple-tv

4. Restart Related App

If that doesn鈥檛 work, try restarting the related app.

Step 1: Turn on the Apple TV device.

Step 2: Go to Home Screen and double click on the TV button (on the remote).

Step 3: Use the trackpad and swipe right to locate the related app.

Step 4: Then, swipe the app up and quit it.

Step 5: Hit the menu button on the remote and exit multitasking mode.

5. Restore Apple TV to Factory Settings

If you restore your Apple TV, this issue might be fixed. However, the catch here is that restoring causes data loss. Follow the steps mentioned below to restore the Apple TV to its original settings.

Step 1: Go to the Settings app and then select General. Then select Reset.

Step 2: Then, go to the option labeled 鈥淩estore鈥. Please note that this method will also install the latest software update on the device.

You should know that restoring the Apple TV to its factory settings should be one of your last resorts. Because restoring the device will cause data loss. Meaning, you will have to configure the settings once again and that is a painstaking task. You will also have to enter all the passwords saved in your device (for instance, AirPlay, Remote, etc.).

reset-apple-tv

6. Contact Apple Support Center

If you are still searching for a fix after trying all of the above methods, you should probably contact Apple Support. They will either fix your device for free or even provide you with a replacement device if there is something wrong with the hardware.

7. Contact Amazon Support

Otherwise, you can also give it a try with Amazon Customer Support team. If they have an issue from their end, they will let you know what to do. So this will also help you.

Conclusion

Well, that鈥檚 how to fix the 鈥淎mazon Prime video not working on Apple TV鈥 issue. You don鈥檛 necessarily have to try all those methods mentioned in this article. Instead, try the simplest fixes first and if they don鈥檛 work, try the advanced methods. With that said, we kindly request you to leave feedback below in the comments section. Your feedback is a vital aspect聽of the growth of our platform.

Windows version聽聽聽聽Mac version

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