Apple Music is a paid music and video streaming service subscription developed by Apple which allows users to both stream music on-demand and listen to existing playlists.

Many things can cause Apple Music to not work properly, with known issues including not playing the songs on your device, Family Sharing not working, Replay Not Working, or Lyrics not working.

Apple Music not working

These problems can be caused by a variety of factors such as outdated applications or software, or an issue with your Apple Music subscription. Read on to find some helpful tips that can solve your issue.

5 Simple Checks before Fixing Apple Music Not Working

Before you begin fixing the Apple Music application, here are some simple checks that you should carry out to see if they can solve your issue.

1. Check If You Can Play Other Songs

When a song isn’t playing in Apple Music, the first thing you should check is whether you can play other songs from your library. If yes, you can try to re-download the song to see if that fixes the problem. You should also note that Apple Music can only play songs in the MPEG-4 AAC format. If that doesn’t work, read on for more tips.

Download song in Apple Music

2. Check Whether You Have An Active Apple Music Subscription

The next thing to check is whether you currently have an active Apple Music subscription, as you cannot listen to songs using Apple Music without one. You can check the subscription from iPhone by following these steps:

  1. Tap Settings, then select your name.
  2. Tap iTunes & App Store, then tap your Apple ID at the top.
  3. Tap View Apple ID, then tap Subscriptions.
  4. Check if Apple Music Membership is active in your subscriptions.

If your Apple Music subscription is active, but your Apple Music family plan is not working, read on to find more helpful tips for your issue.

Check Apple Music Subscription

3. Check If You Have Enabled "Sync Library" and "Show Apple Music"

Next, you should check whether you have the Sync Library and Show Apple Music options enabled on your device. To do this, follow these steps:

  1. Tap Settings, then tap Music.
  2. Make sure the Sync Library and Show Apple Music options are enabled.
  3. If they are already enabled, disable them both and then enable them again.

Check Apple Music Settings on iPhone

4. Check If You Have Turned On iCloud Music Library

If Apple Music is still not working on your device, you should also make sure that you have turned on the iCloud Music Library. To do this from iPhone, follow these steps:

  1. Tap Settings, then tap Music.
  2. Check that the iCloud Music Library option is enabled.
  3. If the option is already enabled, disable it and then turn it on again.

Check iCloud Music Library on iPhone

5. Check Your Network Connection

You should also make sure that you have a stable network connection for Apple Music to work correctly on your device. If you are on Wi-Fi, you can try switching to cellular data, and vice versa.

If you are using cellular data and Apple Music not working on your iPhone or Android phone, you should also ensure that you have turned on cellular data use for the Music application. You can do this by following these steps: tap Settings > tap Cellular > under the Cellular Data heading, check that the Music option is enabled.

Check Cellular Data for Apple Music

5 Universal Fixes for Fix Apple Music Not Working

If the above tips have not worked for you, you can now try the following solutions to see if these will resolve your issue of Apple Music not working. Before you start, you should restart the Apple Music application on your device to make sure that you are beginning from a clean start.

1. Log out of Your Account and Reset Apple Music

One thing that may fix Apple Music not working for you is signing out and in of your Apple ID account to reset the Apple Music application.

To do this on your Mac,  follow these steps:

  1. Tap Store and you will see Sign out, then tap it.
  2. Log out Apple Music on Mac

  3. Enter your Apple ID password when prompted to sign out.
  4. Choose Apple menu> System Preferences. Click Sign In to sign back into your Apple ID account.

To do this on your iPhone, follow these steps:

  1. Tap Settings, then tap your name or image at the top of the screen.
  2. Scroll down to the bottom of the menu and tap Sign Out.
  3. Log out Apple Music on iPhone

  4. Enter your Apple ID password when prompted to sign out.
  5. Sign back into your Apple ID account.

To do this on your Android phone, follow these steps:

  1. Tap More button (three dots icon) on Apple Music, then tap sign out.
  2. Sign back into your Apple ID account.

2. Reinstall Apple Music Reinstall Apple Music or Clear the Broser Data

You may try uninstalling and reinstalling the Apple Music application on your device, as the application may have become corrupt or outdated, causing it to not function correctly. If Apple Music is not working on iPhone and Android, follow these steps:

  1. Hold down the app icon for Apple Music and tap Remove Apps.
  2. Tap the minus sign in the top-left corner of the screen, then tap Delete.
  3. Tap Done.
  4. Navigate to the App Store or Google Play and search for the Apple Music application.
  5. Install the app on your device.

If you were using Apple music on a browser, the cache can sometimes make the applications slow down due to the abundance of stored data. Clearing cache will eliminate storage space, so applications work fluently. Let’s Safari as example. Here are the steps:

  • From the home screen, open Settings.
  • Open Safari from the Settings menu.
  • Tap Clear History and Website Data.
  • clear safari cache

  • Remember, cleaning cookies and browsing data will not affect browsing speed.
  • For cleaning history and cookies, go to Safari settings.
  • Click on advanced.
  • Select website data.
  • Tape remove all website data.
  • You can use private browsing to eliminate the record-keeping of websites visited.

3. Restart Your Device

Another thing you should try is restarting your device, as a full restart can often solve many issues.

If Apple Music is still not working on your Mac, you can just click the power button to turn off your Mac book and turn on after a few minutes. Restart the iPhone or Android may solve the issue on your phone.

Restart your iPhone

4. Update iOS/ iPadOS/MacOS/Android OS or iTunes Version for Windows

If you have tried the above methods but your Apple Music is still not working, you should check if there are any updates for the operating system on your device, as an outdated system can cause apps like Apple Music to not work. To do this on your phone, follow these steps:

  1. Tap Settings, then tap General.
  2. Tap Software Update to see if there are any available updates.
  3. If there is an available update, tap Install Now.

Update iOS version

If you are using Apple Music on a Windows device, you may need to update your version of iTunes. To do so, follow these steps:

  1. Open the Microsoft Store.
  2. Select More, then select Downloads and Updates.
  3. Select Get Updates, and all available updates for applications on your device will be installed.

5. Get Help from Apple Music Support

If none of the above tips have worked to solve your issue of Apple Music Family Sharing not working, you can try to directly contact Apple Music support.

4 Speical Fixes for Family Sharing on Apple Music Not Working

If Apple Music Family Sharing is not working on your device, below are some handy tips that you can try to help you to resolve this issue.

Use Apple Music Family Sharing 

1. Check If Your Device Meets the System Requirements

The first thing you need to do is make sure that the device you are using for Apple Music Family Sharing meets the system requirements for the application. The current system requirements for Apple Music are an iPhone, iPad, or iPod touch that uses iOS 8 or later, or a Mac that uses OS X Yosemite or later.

If your device does not meet these requirements, you can update your OS by following these steps:

  1. Tap Settings, then tap General.
  2. Tap Software Update.
  3. If an update is available to install, tap Install Now.

Update iOS version

2. Disable and Enable Family Sharing Settings

The next thing you can try to fix the issue is to disable and enable your Family Sharing settings, specifically the purchase sharing setting. To do this, go through the following steps:

  1. Tap Settings, then tap your name.
  2. Tap Family Sharing and confirm that Apple Music option is turned on.
  3. Check Apple Music Family Sharing on iPhone

  4. If it is turned off, turn it on. If it is already on, turn it off then turn it back on.
  5. Tap the Back button on the upper left corner to return to the Family Sharing menu.
  6. Tap Purchase Sharing and check if the Share Purchases with Family option is turned on.
  7. Check Purchase Sharing on iPhone

  8. If it is turned off, turn it on. If it is already on, turn it off then turn it back on.

3. Ensure You Are Using the Right Apple ID

If you are still experiencing problems with Apple Music Family Sharing, please check whether using the same Apple ID for purchase sharing. Here are the steps on iPhone iPad, or iPod touch:

  1. Tap Settings, then tap your name.
  2. Tap Media & Purchases, then tap View Account.
  3. Check that you are signed in with the same Apple ID for Apple Music Family Sharing.

Check the Apple ID used for purchases on iPhone

For Mac users, please open the App Store > choose Store > View My Account > click View Information to have a check.

If you have signed in with the correct Apple ID on your iPhone, you should go through the following steps.

  1. Tap Settings, then tap your name.
  2. Tap Media & Purchases, then tap Sign Out.
  3. Sign out of your purchase account on iPhone

  4. Tap Media & Purchases once again.
  5. Tap the option that says “Not [your name]?”.
  6. Sign in with the same Apple ID that you use for Apple Music Family Sharing.

If you are using Apple Music Family Sharing on Mac, please open App Store, choose Store in the menu bar > Sign out and Sign in back. For Apple TV users, go to Settings > Users & Accounts > [your name] > Select Store > Select Sign Out and Sign In back.

4. Delete and Then Add Your Family Members Again

If Apple Music Family Sharing is still not working on your device, you may remove all your family members and then add them back.

To do this, go through the following steps if you are using an iOS device:

  1. Tap > Settings, then tap your name.
  2. Tap > Family Sharing, then select one of the family members. (It may not work if the family member under 13.)
  3. Tap > Remove > to remove them from your account.
  4. Repeat this process for all your family members.
  5. Tap > Add Family Member > to then add each member back to your family.

Add Family Member for Apple Music on iPhone

If you are using an Android device, you should instead follow these steps:

  1. Open the Apple Music app and tap the More button.
  2. Tap Account, then tap Manage Family.
  3. Tap a family member, then tap Remove From Family.
  4. Repeat this process for all your family members.
  5. To add your family members back again, tap Add Family Member.
  6. Enter their name or email address, and tap Send.

Add Family Member for Apple Music on Android device

FAQ: How Do I Connect Apple Music to Family Sharing on Android?

Apple Music is not limited to Apple devices, and can also be used on Android devices. If you want to make your own Apple Music Family Sharing group on an Android device, here’s how you can do so:

  1. Search the Play Store and download and install the Apple Music application on your device.

  2. Open Apple Music and tap Listen Now.
  3. Tap More, then tap Account.
  4. Tap Upgrade to Family, and choose the Family plan.
  5. Tap Join Apple Music, and sign in with your Apple ID. You can now invite others to join your family.

If you want to accept a Family Sharing invitation instead, you should go through the following steps:

  1. Search the Play Store and download and install the Apple Music application on your device.
  2. Open the email invitation that you received to join Apple Music Family Sharing on your Android device.
  3. Tap the link in the email invitation, then tap Open With Apple Music.
  4. Tap Accept, then sign in with your Apple ID.

1 Speical Fix for Apple Music Replay Not Working

Replay apple music not working can become very irritating. There are many reasons that it stops working. If you have followed common instructions above, the last reason may be the function is down.

1. Check If Apple Music Replay Is Down

Sometimes, when facing the Apple Music Replay Not Working, it might be a server or maintenance error. For you to receive updates regarding Apple Music, you must be subscribed to it:

  • Visit Apple Music or iTunes.
  • Go to Listen Now or For you.
  • Click on Trial offer. You can choose a family individual or student subscription.
  • Sign in to the Apple ID and the new password you created earlier.
  • Confirm billing situation and add working credit card details.
  • Click Join.
  • apple music replay 2021

From now on, when Apple Music Replay is down, you will receive a notification as a valid customer.

Bonus Tip: Fix System Glitches for Apple Music Not Working on iPhone

Sometimes, system glitches may also cause Apple music not working, you can try to use a professional tool such as iMyFone Fixppo to fix the issue. It only need a couple of clicks to get it solved without any risk of losing your data.

interface of iMyFone Fixppo iOS system recovery

  • It is considered the most reliable and trustworthy tool in the market because it can resolve all iOS-related issues with a 100% success rate.
  • It supports all iOS devices including the latest iPhone 13 and all versions of the iOS software including iOS 15.
  • An easy-to-use interface is designed to help you repair your iOS devices within minutes.
  • It is developed by iMyFone company which has been recommended by Makeuseof, Macworld, 9to5mac and so on.

Fixppo is trusted by many tech sites

Windows version Mac version

Conclusion

We hope you discovered the solutions you were looking for. It may be firmware or connectivity issues that have been messing with your Apple replay music. We suggest you try a few of the options to see which works for you. Hopefully, by following our guide, the Apple Music Not Working is an experience of the past.